Nassief Honda

This business response was received via fax by [redacted] at Revdex.com.Attn: [redacted] Dispute Resolution Specialist Re: complaint ID [redacted] I have attached the copies of the buyers order, products menu and we owe form, all signed by [redacted] when she purchased the vehicle from usThe menu shows that she chose the Platinum Option including the disputed service contract, [redacted] and [redacted] coverage [redacted] and [redacted] contain products that must be physically applied to the vehicle [redacted] returned to the dealership at a later date and had the ite**, that she indicates that she does not want, applied to the vehicleThe "We Owe" form shows what we as a dealership owe to the customer, products she purchased and she indeed returned to getThe buyers order also clearly lists the ite [redacted] she purchased and their respective retail pricesCustomers may add protection options to their vehicle, by making them part of the financing of the car, or by paying cash for them separatelyThese options are presented every time before paperwork is signed, in accordance with the lawCustomers may choose them, or choose to go without themThat is always at their discretion, my job is to make sure they understand what is available to them and the decision is always theirs, anything else would be both unethical and illegal, hence the menu.The warranty refund is in process for the full amount of $The other two ite [redacted] cannot be canceled as they are already applied to the vehicle, we will do our best to come to a resolution on those as well that will satisfy ** [redacted] , however as you can see on both Buyers Order and Product Menu (where retail prices are listed) the total cost of the protection options she chose is not $dollars.$extended service contract $ [redacted] $ [redacted] ________________$total We will issue a refund for both the [redacted] and [redacted] as well, the products are already applied to the vehicle so [redacted] will be able to get the benefit of having them, however the guarantees will be voidedAlso part of [redacted] is Dent and Ding coverage and Tire and Wheel coverageBoth of those protections will also be voided and claim cannot be made on themTotal amount of money that will be sent to the lender (ultimately reducing the number of payments that [redacted] will make) is $If you would like we can forward you copies of the checks when they are sentPlease let us know how you would like us to proceed Ingrid [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  [redacted]

This business response was received via fax by ** at Revdex.com.Attn: [redacted] Dispute Resolution Specialist Re: complaint ID [redacted]. I have attached the copies of the buyers order, products menu and we owe form, all signed by [redacted] when she purchased the vehicle from us. The...

menu shows that she chose the Platinum Option including the disputed service contract, [redacted] and [redacted] coverage. [redacted] and [redacted] contain products that must be physically applied to the vehicle. [redacted] returned to the dealership at a later date and had the ite**, that she indicates that she does not want, applied to the vehicle. The "We Owe" form shows what we as a dealership owe to the customer, products she purchased and she indeed returned to get. The buyers order also clearly lists the ite** she purchased and their respective retail prices. Customers may add protection options to their vehicle, by making them part of the financing of the car, or by paying cash for them separately. These options are presented every time before paperwork is signed, in accordance with the law. Customers may choose them, or choose to go without them. That is always at their discretion, my job is to make sure they understand what is available to them and the decision is always theirs, anything else would be both unethical and illegal, hence the menu.The warranty refund is in process for the full amount of $2399. The other two ite** cannot be canceled as they are already applied to the vehicle, we will do our best to come to a resolution on those as well that will satisfy ** [redacted], however as you can see on both Buyers Order and Product Menu (where retail prices are listed) the total cost of the protection options she chose is not $6000 dollars.$2399.00 extended service contract $ 248.00 [redacted] $ 557.00 [redacted]  ________________$3204.00 total We will issue a refund for both the [redacted] and [redacted] as well, the products are already applied to the vehicle so [redacted] will be able to get the benefit of having them, however the guarantees will be voided. Also part of [redacted] is Dent and Ding coverage and Tire and Wheel coverage. Both of those protections will also be voided and claim cannot be made on them. Total amount of money that will be sent to the lender (ultimately reducing the number of payments that [redacted] will make) is $3204. If you would like we can forward you copies of the checks when they are sent. Please let us know how you would like us to proceed Ingrid [redacted]