Good Evening, I am [redacted] , the owner of NHB This situation did occur but not exactly how this client has describedAfter arriving an hour and minutes early for her appointment she did not come back during her scheduled timeShe first told me that she arrived at 6:and left at once she seen our hours displayed on our door and spoke to our next door neighborsI personally was not in again until AM the next morningI had a scheduled client as soon as I came in so I did not get a chance to check our messages right away Around 10:AM she called and first spoke to one of my stylist After about minutes she was put on hold and I was told she was being rude so the stylist asked me to speak with her I answered the phone and right away I was attacked with an attitudeI waited for her to finish speaking and asked if she can explain the situation again because I was not listening fully because of how she was speaking to meShe then told me how she was there early and didn't understand how a business could close in the middle of the day I then went to explain that we do close at but on Tuesdays and Thursday's we have late hours that go by appointment onlyThis is not on our door but for the past two years this has not been an issue until nowPeople usually arrive no earlier than minutes for their appts and always find some one there I did apologize for the misunderstanding and further explained why I had left early and that since this issue never occurred I never thought to call and let her know since she had a scheduled appointment at with my partnerI told her that my stylist arrived at and waited for her until 8pm and no one called or showed up from 730-8pm She told me she did not care about anything I was saying and that I was unprofessional I told her I did not understand how I was unprofessional because no one was late for her appointment and she did not call us to let us know she would be arriving early so we had no way of knowing this would happen In my opinion this was a misunderstanding between both parties but due to my policy our deposits are non-refundable (this is listed on my site) and regardless of the misunderstanding she was a no call no show AT THE TIME of her arranged appointmentBefore I could offer a solution she had told me she was scheduled for a vacation and needed her hair done at that time and just wanted her money back Due to her lack of respect I did not feel the need to go further with a solution so I reiterated that her deposit would not be refunded and she then yelled that she would get it back and hung up the phoneIn the past I have came across situations that needed to be resolved and I have done so as a respectful and understanding owner of a businessIn This instant I believe it is not fair that my business will be rated negatively by some one who decided only not to show up at the time of their appointment but also create their own rules of arriving early without any notice
Good Evening, I am [redacted] , the owner of NHB This situation did occur but not exactly how this client has describedAfter arriving an hour and minutes early for her appointment she did not come back during her scheduled timeShe first told me that she arrived at 6:and left at once she seen our hours displayed on our door and spoke to our next door neighborsI personally was not in again until AM the next morningI had a scheduled client as soon as I came in so I did not get a chance to check our messages right away Around 10:AM she called and first spoke to one of my stylist After about minutes she was put on hold and I was told she was being rude so the stylist asked me to speak with her I answered the phone and right away I was attacked with an attitudeI waited for her to finish speaking and asked if she can explain the situation again because I was not listening fully because of how she was speaking to meShe then told me how she was there early and didn't understand how a business could close in the middle of the day I then went to explain that we do close at but on Tuesdays and Thursday's we have late hours that go by appointment onlyThis is not on our door but for the past two years this has not been an issue until nowPeople usually arrive no earlier than minutes for their appts and always find some one there I did apologize for the misunderstanding and further explained why I had left early and that since this issue never occurred I never thought to call and let her know since she had a scheduled appointment at with my partnerI told her that my stylist arrived at and waited for her until 8pm and no one called or showed up from 730-8pm She told me she did not care about anything I was saying and that I was unprofessional I told her I did not understand how I was unprofessional because no one was late for her appointment and she did not call us to let us know she would be arriving early so we had no way of knowing this would happen In my opinion this was a misunderstanding between both parties but due to my policy our deposits are non-refundable (this is listed on my site) and regardless of the misunderstanding she was a no call no show AT THE TIME of her arranged appointmentBefore I could offer a solution she had told me she was scheduled for a vacation and needed her hair done at that time and just wanted her money back Due to her lack of respect I did not feel the need to go further with a solution so I reiterated that her deposit would not be refunded and she then yelled that she would get it back and hung up the phoneIn the past I have came across situations that needed to be resolved and I have done so as a respectful and understanding owner of a businessIn This instant I believe it is not fair that my business will be rated negatively by some one who decided only not to show up at the time of their appointment but also create their own rules of arriving early without any notice