Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
There seems to have been confusion when the customer called and asked if there were visible holes or strings along the back of the shadeOur rep told her there was not, thinking she was referring tot the lift cord, not the cords on the back of the shadeMy rep *** spoke to the customer and we
are extending the BG Guarantee to include all of her shadesThe customer has ordered samples for reorderWe consider this case to be closed
I have spoken to the manufacturer regarding this and am now able to get a full credit for the customerThe credit will be processed today, 1/8/It can often take a few days for the credit to post to the customer's account. We sell custom made products so getting credits back from the
manufacturer of the products can often be difficultThe manufacturer has the right to repair or replace the product rather than giving a credit right awayThe customer did send in pictures of the damage, and the factory was willing to remake or credit the affected shade but not the entire order. These are not low quality Roman ShadesThese are among the best on the marketMost higher end Roman shades use wooden headrails and staples to hold the material onto the headrailIf the material was torn the manufacturer will replace at no charge for the customerIf the material is wrinkled upon delivery, which is extremely common with fabric Roman shades, the customer is asked to hang the shades and the fabric will relax
The customer's blinds are scheduled to arrive today, 4/10. The website shows that the blinds SHIP within 7-9 business days, not deliver within 10 days. All of these are estimates, and it did ship out on the 10th business day, 3/30. Since the order had one large, oversized item, these ship freight,...
which also extends the shipping time. On 3/26 we credited the customer $40 for her inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A rep from Blindsgalore has contacted the customer and offered a refund of their purchase price as long as they return the shades to us. Once we receive these items we can process the credit.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
There seems to have been confusion when the customer called and asked if there were visible holes or strings along the back of the shadeOur rep told her there was not, thinking she was referring tot the lift cord, not the cords on the back of the shadeMy rep *** spoke to the customer and we
are extending the BG Guarantee to include all of her shadesThe customer has ordered samples for reorderWe consider this case to be closed
I have spoken to the manufacturer regarding this and am now able to get a full credit for the customerThe credit will be processed today, 1/8/It can often take a few days for the credit to post to the customer's account. We sell custom made products so getting credits back from the
manufacturer of the products can often be difficultThe manufacturer has the right to repair or replace the product rather than giving a credit right awayThe customer did send in pictures of the damage, and the factory was willing to remake or credit the affected shade but not the entire order. These are not low quality Roman ShadesThese are among the best on the marketMost higher end Roman shades use wooden headrails and staples to hold the material onto the headrailIf the material was torn the manufacturer will replace at no charge for the customerIf the material is wrinkled upon delivery, which is extremely common with fabric Roman shades, the customer is asked to hang the shades and the fabric will relax
The customer's blinds are scheduled to arrive today, 4/10. The website shows that the blinds SHIP within 7-9 business days, not deliver within 10 days. All of these are estimates, and it did ship out on the 10th business day, 3/30. Since the order had one large, oversized item, these ship freight,...
which also extends the shipping time. On 3/26 we credited the customer $40 for her inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
A rep from Blindsgalore has contacted the customer and offered a refund of their purchase price as long as they return the shades to us. Once we receive these items we can process the credit.