Natalie Minh Interactive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business, NMI, is repeating the same biased and quasi-truthful response to my complaint....and failed to address my resolution request / solutionNMI is fully aware of the fact that I have a business partner whom did not agree to her initial settlement offer, but she continues to act ignorant on this matter I have requested a 50% refund. I am willing to provide NMI with definitive proof that the website they designed failed to process customer orders and prohibited customers to contact us via the "Contact Us" page on website. If I provide this proof, I am requesting that the NMI refund 50% of cost of website.
Regards,
*** ***

[redacted],Thank you for your email.  Regarding the website glitch, again, no one on my side accessed your site, we performed an investigation into WHY it was occurring, even pulling up previous backups to see if this was something that we delivered as such and didn't find a thing.  We randomly...

checked back your site to see the error again and it was no longer there.  How can you hold us responsible for something that no one touched at that time, appeared to be a glitch and after a couple of minutes the result was not reproducible?  It's not an issue that we deny occurred, it was an issue that literally disappeared without our involvement.  To claim that HostGator didn't find any errors is a completely false statement because we pulled the error log straight from your server.Kindly find the attached server file of errors logs that was taken in the backup at 15-12-2016. and find the exact text that I have send you in my previous email"Additionally, I have found additional problems and errors on the WordPress backend of my website." - please can you explain what these points are?From our position, you have been able to take sales on your site without issue. Kindly have the screenshot below how can you say it was not properly functioning ? how come the sales then. Kindly find the export purchase csv file.Any and all points, there is nothing outstanding as far as you have informed us with details.  While the past discussions may have annoyed you, you agreed to settle issues with my offer to provide $500 free support.  You accepted this to move forward.  Website post-support included 60 day free technical service on the original scope of work, which we have fully lived up to as part of our Agreement.  From the beginning of our project work, NMI noted that if there were any issues, questions during this time period we would take care of it without issue.  We have exactly followed through on our guarantee.Note that many of your post support requests have been outside of original scope, yet we still helped you with this, such as showing out of stock, stock in display, hide author posts, and so on.  Points such as Webmasters tools, you changed the passwords and had restrictive security settings that slowed down our ability to solve problems.  Somehow you don't trust what we tell you even when we show you that we couldn't reproduce the issue. At this point, I suspect you are trying to add resolved or non-reproducible points like this to an "issues" list to hold over our heads because you are simply not happy in general and not resolvable as a client.  WE HAVE FIXED EVERY ISSUE ON THE WEBSITE HOW CAN CLIENT SAY THAT WE DIDN'T SUPPORT HIMAgain, my team has done EVERY effort to solve any problems, offer compromises and even free support to try to give comfort to you and deliver more than we were contracted to do.As a business owner, you literally are not allowing us to solve problems because you want "money back" on a fully functioning website.  Here is our timeline of your project's post-support:We handed over the website to you Client told us to do modifications in the website  After completing all the points I have emailed to the client that changes are done  Client Email with some additional things plus reported the issue that was not there infact its the issue of browser cache  Client again reply that issue are not still addressed and some other new things to add  Umair reply to [redacted] with a document as seen on the screenshot and also attached in the email also.  [redacted] gave suggestion to make client site more interactive. I drafted a settlement agreement with [redacted] per his request and sent it to him for signatures.  He “approved” the revision in an email, then at the last minute came back demanding double the settlement amount + created a list of false and/or exaggerated claims.  At that point, as a business owner, my legal counsel and I confirmed that he is using a fully functional website which he APPROVED and PAID for, NMI’s work + 60 day warranty has been honored and completed, and all email communication serving as proof has been documented.  As you can see, his Yelp claims have are addressed in the email flows above. He is looking for a continuous fight and does not actually want a resolution. (screenshot below)