Sign in

Natalie's Fine Jewerly Inc

Sharing is caring! Have something to share about Natalie's Fine Jewerly Inc? Use RevDex to write a review
Reviews Natalie's Fine Jewerly Inc

Natalie's Fine Jewerly Inc Reviews (9)

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThere are several text that Cathy J*** did not send that were part of the conversation between Dennis (new wave employee and myself) I have attached all text
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
Michael L***

I was given days extension from yesterday got up and everything was disconnected this morning so had to call them back for them to hook it back up

From: Cathy J*** Sent: Thursday, April 6, 2:PM To: info Cc: Mark W*** Subject: response to complaint #*** This is a response to complaint #*** made on 3/23/ NewWave went to this customers home to install services
While there, our technician damaged the skirting under the home while doing the installThe damaged area was ft in widthThis damage was turned into our General Manager in the areaWe came out to assess the situationWe did conclude that our technician had indeed damaged the skirtingWe estimated damages and offered to repair the skirtingThis offer has been given to the customer in this complaintI’ve included the screen shots from the technician and the customer while they discussed the damageThe customer is in the yellow At this time, we feel that we have offered a fair resolution to this situation We pride ourselves on being a local company, employing local talent, working with local businesses and agencies and staying involved in community workWe trust this response is sufficient, but are willing to provide more documentation if needed for your end Thank you in advance Sincerely, Cathy J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received a total of messages since December from MoniqueI have returned her call every time, however, from December to February I dealt with JULIE who she told me she was the local specialistI have been told in the past by customer service to call Monique as she is in the local Westville, Illinois office...but she is never thereI have my phone records, Monique called me Wednesday and I returned her call at 12:46pm YESTERDAYHer voicemail to me asked me to return her call stating that she is travelling and she would be difficult to get a hold of but to leave her a message at the local phone number 267-She said that she had received notice that I had filed a complaint about my bill with Revdex.com and she was unsure as to why I was confusedShe said that I needed to leave in the message when was a good time to call me backOn the voicemail to her, I explained AGAIN (for the 100th time since December) that I work jobs....from 6am to 2:30pm then another from 3:30pm to 12:00am midnightI leave home at 5:30am and I get home at 12:30am Monday through SaturdayFrom approximately 2:50pm to 3:20pm I am eating lunch and driving from job #to job#otherwise my "free" time was after midnight or on SundaysI am not allowed access to my phone at either job, however when I take random/unscheduled breaks I can check my phoneThis is the same thing that has been going on since DecemberI work shipping/receiving for one of my jobs, if they would send me a call tag for UPS, Fedex or USPS then I can return the equipment....I am not paying to have it shippedI dont appreciate Monique lying about calling me and leaving me numerous messages
Regards,
*** ***

Customer states that she has been double charged for bills. There is only one time since the customer was installed on 12/14/that a payment she made to NewWave Communications was rejected. On 9/16/15, a payment was returned to us in the amount of $299.25. We only charged once
for overdraft fees in the amount of $25.00. We have tried several times explaining to the customer that we have not double charged her. We also are not disputing that we have spoken to Ms***. We have records that show she has spoken with several agents over the phone. We have not nor would we receive any payment from the customer’s bank. From the information gathered between the customer and the General Manager of the area, it appears that the customer is under the impression that we have received payments from her bank on her behalf. This is not true. We are unable to reimburse the customer any charges since she was never double charged for anythingThe customer called in several times in August. On 8/4/15, the customer called in requesting that we remove her pending payment that was to be taking out of her banking account on 8/6/15. The customer was aware her account had been set up on auto pay. This is why she called in to have the pending payment removed. On that date, she did not request to have her auto pay removed. On 8/26/15, a payment was taken out in the amount of $via auto pay. On 9/3/15, the customer called in and requested that we remove her banking information off of auto payments. The agent that the customer spoke with on 9/3/removed the auto payment for the customer so that her payments would not automatically come out of her banking accountOn 9/16/15, we received notification that her payment that was made via auto pay on 8/26/was rejected by her bankWe did not receive another payment from the customer until 10/2/15, where a payment via MasterCard was made over the phone with a NewWave Communications agent Below are all statements and payments that the customer has made via auto pay and by speaking with a live agent over the phone since 7/6/15. Please note: All payments made that show “Payment direct debit” were made through her banking account via auto pay. All payments made via MasterCard were made when Ms*** called in and spoke with a live agent over the phone. NewWave Communications would like to sincerely apologize for all of the inconveniences that Ms*** has experienced. Unfortunately, we have no control over what her bank wishes to charge her

NewWave Communications would like to sincerely apologize for all of the inconveniences that we have caused Ms***. After researching the
internet and billing issues Ms*** has been experiencing, it has been discovered that the customer was in fact charged twice for the meg internet that she signed up for. This took place in the month of October and November. On 11/30/15, a customer service manager went into Ms***'s account and credited back the double charge of internet. This amount came to $143.98. In addition, we have given Ms*** a credit on her account today, 12/11/15, in the amount of $for the internet issues she has been experiencing. Today, 12/11/15, a service technician went to Ms***'s residence and resolved the internet intermittencies by replacing the equipment. A local representative followed up with the customer and everything is working fine now. Again, we would like to apologize to Ms***. We truly value Ms*** as a customer and appreciate her patience in this matter. We are confident that this issue has been resolved and that Ms*** is able to experience 100% satisfaction from her services

I have made multiple calls to *** *** and left voice mails with my direct line for her to call me back. I have asked her to leave me a voice mail with a good time to call her if she called when I was unavailable. I have not received a call back from Michelle as of
this dateIn response to her complaint, she needs to return equipment that belongs to Newwave Communications and that would leave her a balance of $134.91. I will explain this to her if she would call me backI am unsure at this point how to resolve this complaint without her return callSincerely, Monique *** Customer Care Manager Newwave Communications 217-267-

Danny R*** the technical operations manager of the Indiana region went to Mr***s home personally and showed him how to fix his tv screen with different screen sizesExplained the outage he was concerned about. The Customer apologized to *** is satisfied now

Check fields!

Write a review of Natalie's Fine Jewerly Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Natalie's Fine Jewerly Inc Rating

Overall satisfaction rating

Add contact information for Natalie's Fine Jewerly Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated