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Natalie's Akron

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Natalie's Akron Reviews (2)

I am rejecting this response because:
Natalie's claims are simply untrue. The first of these claims being that her Assitant Manager informed me "one page said delivery and the other did not." On the contrary, while talking to Natalie's Assistant Manager on July 21st  I specifically asked why I was receiving free delivery when my contract said that delivery was an additional expense. Natalie's Assistant Manager assured me that it would not cost extra, and we planned the delivery at that time. She did not ask me to call back to inform her if I wanted free delivery. Why wouldn't I want free delivery?The second claim I would like to call out as untrue is Natalie's assertion that she explained to me that she could not cancel because she had already purchased supplies and contracted employees. This simply never happened. In fact, part of the reason I cancelled my order is the disrespectful way Natalie treated me over the phone. As I tried to negotiate a possible discount on delivery, being the circumstance, Natalie told me that she wasn't in the mood to deal with this, as she had a lot going on that weekend (exact words). I explained, "Honestly Natalie, if my business has been such a hassle for you, I will take it elsewhere." Natalie then told me that she had no refund policy. I asked her, "Are you seriously ready to charge me for services that I won't even be receiving." Natalie told me yes, and that it was my problem for signing the contract. I honestly, have never been treated so poorly and unprofessionally. Finally, I specifically tried to entreat Natalie saying, "You are losing nothing by returning my money for cupcakes you haven't even made yet. Why can't you work with me on this?" To which she responded, "I'm sorry, you signed the contract."The final claim I would like to address is Natalie's assertation that I lost the dispute with my bank. This much is true, however Natalie left out an important part to this story. Natalie never provided the contract in our first dispute, and howbeit she won. However, when I brought the contract to my bank, they filed a second dispute with Natalie, which is still underway. My bank firmly believes that Natalie is in the wrong, because the contract is made void as she has not followed through on her end. Thus, we have the current situation in which I am paying for something I never received.I honestly have never been in a situation like this in my life. I have never been treated so poorly by someone I am doing business with, and have never had a contract held against me as I try to respond to this poor treatment. Does Natalie ethically think it is right to lock a client in when they are truly unhappy with her business? Is Natalie okay with charging someone for services they never relieved?  It's a horrible feeling to feel utterly trapped when you are doing business. No bride should feel that way three days before her wedding. No one should be treated the way I was treated. I have never filed a claim with Revdex.com, and hope I will never have such an bad experience that I will need to do so again in the future. The reason I'm doing so now, is because I'm calling for help. Being taken advantage of and feeling helpless is a horrible feeling. I never want a bride to go through what I have gone through with Natalie. I am just utterly and totally floored this is happening.

Ms. [redacted],Thank you for allowing me to respond. I have a very professional background and these remarks are not an honest reflection of the events that took place. I do not need to argue regarding my agreement with Mrs. [redacted] as I had a contract in place regarding our agreement. I clearly only held my position based on my agreement with Mrs. [redacted].At this point I see we are going to agree to disagree. I've attached a copy of my email to Mrs. [redacted] to show my tone in handling her concerns. Mrs. [redacted], continues to dispute the charge with her bank and at this point they will make the decision to either refund her or stand with the contract I have in place.If you need anything else, I'm happy to answer any questions. Sincerely, Natalie P.

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Address: 50 S Main St STE 122, Akron, Ohio, United States, 44308-1829

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