I just want to thank Revdex.com for giving me a chance to explain to the public what really happened with our mutual customer ***First of all this is not the first time *** *** did business with my
establishment,she has frequented my business plenty of times with no problem whatsoever.*** *** drove in to my repair shop on 6/*/for a routine oil change, which we preformed on her vehicle plenty of times in the past ,when her vehicle was up on my lift my tech noticed she had a slight oil leak coming from the lower part of the dipstick ,I then immediately tried to explain to her what was going on, but between her texting and talking on her phone she did not give us a chance to explain what was going on The following day she came back arguing that we never "tightened her oil ", I again explained to her that it has a slight leak from the oil dipstick, and it was I who recommended to her to have the dealership rectify the prob lem under new car warranty .*** was never charged any extra fees and her stating we were looking to get a extra charge is absolutely Thank you again in mediating this situation
I would really like to thank the Revdex.com for trying to mediate and resolve this case .** *** was well informed from our repair shop that his battery and his front tire was indeed no good ,reason being is that when his vehicle was towed in to my repair shop the first time with the faulty transmission the vehicle came in with a dead battery & a flat tire..The vehicle needed a boost to start , when we repairs were completed to *** ***'s transmission , I personally called him to tell him that we must install the new battery & tire or else your vehicle will fail ,it was then *** *** stated that he did not have the funds at this time and that he would replace them at later time .Keep in mind *** ***'s vehicle sat at my repair shop for over a month while he was gathering the funds for repairs we preformed As stated in my previous letter *** *** purchased this car less then a year ago in very poor condition I explained to him repeatedly that his car was purchased from a used car dealer in a as is condition with multiple issues .** *** is upset with my repair shop for a vehicle he purchased in poor condition .Currently ** ***'s vehicle is parked at my repair shop with a faulty motor that needs to be repaired .Repairs preformed at our repair shop was strictly focused on the transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The work that was done is not adequateThe tire and battery on the car were both changed by the *** after I dropped off the car for the second timeThey did not tell me about a battery and tire the first day I picked up my car therefor I did not refuse any changes to be done, I am in need of my carThe *** assured me that they would fix the car after it's first diagnostic and yet the car is at the ***s for the third time One diagnostic informs you of all the defects the car has.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** was towed in to my repair shop on approximately Jan * 2014..for a faulty transmission .** ***"s vehicle was stuck in snow and ** *** damaged his transmission by trying
to force his vehicle out of a snow embankment..His vehicle sat at my repair shop for over a month until he was able to get all the funds needed ,he was never charged for any storage fees for the month his vehicle was at my shop when the repairs where completed we road tested ** ***'s vehicle and his transmission was running fine.** *** was informed that his battery & rtfront tire was no good and needed to be replaced ASAP,** *** refused additional repairs and stated he had no money at this time ** *** then drove off with his vehicle ,approx or four hours later ** *** called & stated that his vehicle shut off & would not start .I then explained ** *** that we only worked on his transmission and that we will check out his vehicle at no chargeAfter we checked his vehicle problem that he is currently having is lifter noise coming form inside the engine ,which has no correlation with the transmission that we repaired ..he was told over & over that his engine failed from lack of maintenance and the best correction for his vehicle is to have his engine replaced .** *** is stuck on telling us that his engine failed because of a improper installation of his transmission which is absurd..*** ***'s vehicle is still at our repair shop waiting for him to decided what he wants to do with is vehicle
I just want to thank Revdex.com for giving me a chance to explain to the public what really happened with our mutual customer ***First of all this is not the first time *** *** did business with my
establishment,she has frequented my business plenty of times with no problem whatsoever.*** *** drove in to my repair shop on 6/*/for a routine oil change, which we preformed on her vehicle plenty of times in the past ,when her vehicle was up on my lift my tech noticed she had a slight oil leak coming from the lower part of the dipstick ,I then immediately tried to explain to her what was going on, but between her texting and talking on her phone she did not give us a chance to explain what was going on The following day she came back arguing that we never "tightened her oil ", I again explained to her that it has a slight leak from the oil dipstick, and it was I who recommended to her to have the dealership rectify the prob lem under new car warranty .*** was never charged any extra fees and her stating we were looking to get a extra charge is absolutely Thank you again in mediating this situation
Revdex.com:At this time, I have not been contacted by Nate's Auto Care, Inc regarding complaint ID ***.Sincerely,*** ***
I would really like to thank the Revdex.com for trying to mediate and resolve this case .** *** was well informed from our repair shop that his battery and his front tire was indeed no good ,reason being is that when his vehicle was towed in to my repair shop the first time with the faulty transmission the vehicle came in with a dead battery & a flat tire..The vehicle needed a boost to start , when we repairs were completed to *** ***'s transmission , I personally called him to tell him that we must install the new battery & tire or else your vehicle will fail ,it was then *** *** stated that he did not have the funds at this time and that he would replace them at later time .Keep in mind *** ***'s vehicle sat at my repair shop for over a month while he was gathering the funds for repairs we preformed As stated in my previous letter *** *** purchased this car less then a year ago in very poor condition I explained to him repeatedly that his car was purchased from a used car dealer in a as is condition with multiple issues .** *** is upset with my repair shop for a vehicle he purchased in poor condition .Currently ** ***'s vehicle is parked at my repair shop with a faulty motor that needs to be repaired .Repairs preformed at our repair shop was strictly focused on the transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The work that was done is not adequateThe tire and battery on the car were both changed by the *** after I dropped off the car for the second timeThey did not tell me about a battery and tire the first day I picked up my car therefor I did not refuse any changes to be done, I am in need of my carThe *** assured me that they would fix the car after it's first diagnostic and yet the car is at the ***s for the third time One diagnostic informs you of all the defects the car has.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** was towed in to my repair shop on approximately Jan * 2014..for a faulty transmission .** ***"s vehicle was stuck in snow and ** *** damaged his transmission by trying
to force his vehicle out of a snow embankment..His vehicle sat at my repair shop for over a month until he was able to get all the funds needed ,he was never charged for any storage fees for the month his vehicle was at my shop when the repairs where completed we road tested ** ***'s vehicle and his transmission was running fine.** *** was informed that his battery & rtfront tire was no good and needed to be replaced ASAP,** *** refused additional repairs and stated he had no money at this time ** *** then drove off with his vehicle ,approx or four hours later ** *** called & stated that his vehicle shut off & would not start .I then explained ** *** that we only worked on his transmission and that we will check out his vehicle at no chargeAfter we checked his vehicle problem that he is currently having is lifter noise coming form inside the engine ,which has no correlation with the transmission that we repaired ..he was told over & over that his engine failed from lack of maintenance and the best correction for his vehicle is to have his engine replaced .** *** is stuck on telling us that his engine failed because of a improper installation of his transmission which is absurd..*** ***'s vehicle is still at our repair shop waiting for him to decided what he wants to do with is vehicle