Natera

Initial Business Response / [redacted] (1000, 7, 2015/06/18) */ Customer requested refundRefund was issued to customer's credit card on June 1, We have had no further contact from customer and consider the matter resolved Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Natera provided the refund as requestedThanks for your help!

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX [redacted] Contact Email: [redacted] @natera.com We spoke to both the patient and her insurance company (rep name was [redacted] on 12/14/(ref # CXXXXXXXXXXXXXX)There was an acknowledgement of error on the behalf of the insurance companyThe error in question, can only be corrected by the insurance company and not NateraThe patient indicated she would be following up with her insurance company regarding next steps Please free to contact me below, if there are further questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry for the mix up on the dollar chargeIt was my insurance and not Natera However, I would also like a response on why an additional $3,was billed to my insurance months after $4,had already been approved for services rendered in July Once the $3,charge was denied, an appeal was started on my behalf by Natera I am also requesting information on this $3,charge (and the original $4,charge) so that I can understand exactly what charges Natera is billing my insurance for Final Business Response / [redacted] (4000, 9, 2016/01/11) */ The Retraction request is being handled by UHC and not NateraAt this time I am unable to assist with any retraction for charges that have been made in error by UHCNatera billed your insurance a total of $7,for services rendered to an insured on your policyUHC has only paid a portion of the charges billedWe have submitted an appeal to UHC for the outstanding balanceWe do understand that you are requesting a copy of the appeal that has been submitted to UHC, but I am unable to provide the documentation, until I have consent from the patient who received the services Please feel to have the patient give me a call at XXX-XXX-XXXX [redacted] to discuss

Dear Patient, I am very sorry about your recent experience with the Billing Call Center DepartmentUnfortunately, I am not able to discuss any payment information regarding your case due to HIPAA regulations, but I am extending you a cordial invitation to contact me at [redacted] *** [redacted] (Monday-Friday am - pm CST) to review your case right awayI look forward to hearing from you soon Sincerely, [redacted] Billing Call Center Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Leela Negron

Dear [redacted] We are sorry to hear about the issues you have faced during the billing processWe are going to take every step to solve thisPlease call us toll-free on [redacted] so we can discuss the details of your situation and solve it at the earliest? Yours sincerely ***

Dear *** ***
Thanks for submitting your valuable feedback to our attention and I would like to personally apologize for the inconvenience you encountered when you contacted our call centerDue to Protected Health Information laws, I am not able to provide you detailed information about your
casesKindly contact me ** *** *** *** *** *** to discuss your cases.
Sincerely,
*** ***
Billing Call Center Manager

Dear *** ***, Thank you for submitting your important feedback regarding your latest experience with Natera Billing Call CenterAfter further research, I noticed your case is now closedDue to PHI (Protect Health Information) privacy rules, I am not able to disclose additional payment
information about your case, but I am extending you a cordial invitation to contact me at *** *** ***, opt to discuss this important matter. Sincerely, *** ***Billing Call Center Manager

"Dear*** ** Haas,Thank you for bringing this important matter to our attentionI reviewed your case and the $discounted price is correctThe reason why our Financial Assistance program wasn’t offered is because its price is $145, per testPlease contact me at *** *** ***, *** *** if
you have any further questions regarding this matterSincerely, *** *** Billing Call Center Manager"

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@natera.com
We spoke to both the patient and her insurance company (rep name was [redacted] on 12/14/15 (ref # CXXXXXXXXXXXXXX). There was an...

acknowledgement of error on the behalf of the insurance company. The error in question, can only be corrected by the insurance company and not Natera. The patient indicated she would be following up with her insurance company regarding next steps.
Please free to contact me below, if there are further questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry for the mix up on the 213 dollar charge. It was my insurance and not Natera.
However, I would also like a response on why an additional $3,000 was billed to my insurance months after $4,999 had already been approved for services rendered in July 2015. Once the $3,000 charge was denied, an appeal was started on my behalf by Natera.
I am also requesting information on this $3,000 charge (and the original $4,999 charge) so that I can understand exactly what charges Natera is billing my insurance for.
Final Business Response /* (4000, 9, 2016/01/11) */
The Retraction request is being handled by UHC and not Natera. At this time I am unable to assist with any retraction for charges that have been made in error by UHC. Natera billed your insurance a total of $7,999 for services rendered to an insured on your policy. UHC has only paid a portion of the charges billed. We have submitted an appeal to UHC for the outstanding balance. We do understand that you are requesting a copy of the appeal that has been submitted to UHC, but I am unable to provide the documentation, until I have consent from the patient who received the services.
Please feel to have the patient give me a call at XXX-XXX-XXXX[redacted] to discuss.

Initial Business Response /* (1000, 7, 2015/06/18) */
Customer requested refund. Refund was issued to customer's credit card on June 1, 2015. We have had no further contact from customer and consider the matter resolved.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/23) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
Natera provided the refund as requested. Thanks for your help!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted]    , and find that this resolution is satisfactory to me. As requested my bill was forgiven in full.Sincerely, [redacted] Haas

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Leela Negron

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Patient, 
 
I am very sorry about your recent experience with the Billing Call Center Department. Unfortunately, I am not able to discuss any payment information regarding your case due to HIPAA regulations, but I am extending you a cordial invitation to contact me at [redacted]...

[redacted] (Monday-Friday 8 am - 7 pm CST) to review your case right away. I look forward to hearing from you soon.
 
Sincerely,
[redacted]
Billing Call Center Manager

Dear Ms. [redacted]
Thank you for submitting your valuable concern to my attention, and I am deeply sorry for the situation you had to experience. Upon reviewing your case I noticed you no longer have a balance due with Natera. Unfortunately, you had continue receiving statements in error but we...

have corrected the situation. We contacted you and informed the reasons for the incorrect invoices you received, and you no longer have a balance due with us. We appreciate your patience and the opportunity to serve you. If you have any further questions, please call [redacted] 650 [redacted] Ext [redacted].
Sincerely,
[redacted]
Billing Call Center Manager

Dear [redacted]
We are sorry to hear about the issues you have faced during the billing process. We are going to take every step to solve this. Please call us toll-free on [redacted] so we can discuss the details of your situation and solve it at the earliest?
Yours sincerely
[redacted]

Dear [redacted], Thank you for bringing this important matter to my attention. Due to the Health Insurance Portability and Accountability Act guidelines I am not able to discuss your case thru this channel; however, your feedback is very important to me and I would like to resolve it as...

soon as possible. Kindly contact me at [redacted] ext [redacted] or contact our Billing Customer Service Department at [redacted] Sincerely,  [redacted]Billing Call Center Manager