I do not have any papers from the box spring only my couch which I purchased at the same time I did not even know the box spring had a warranty until they told me when I called them about a new one
*** *** purchased a queen split box spring on October 25, 2008, and it was delivered October 25, He lives out of our delivery area, one hour awayHe called on February 17,stating the "wood framing" had broken; an appointment was scheduled for inspection of box spring on February
25, 2015.Our mattress technician, who has serviced Nathan's warranty on mattresses and box springs with consumers in their homes for approximately ten years stated that this box spring did not qualify for warranty consideration because of its "deplorable condition"This box spring would not be returnable to SertaIt was not product structural failure, it was consumer abuse, whether from moving, or excessive force, or whatever, this box spring was broken as if smashed or jumped upon, and definitely not wear and tear, which is what the warrant is intended to coverThis is a truthful account and report of my technicians visit to *** *** homeVery truly yours,
Lois L***
Customer Service
Thank you for your inquiry regarding *** ***Above consumer received her dining room set on February 27,*** *** has received a full refund for deliver charges and setup feesMy office staff reviewed all of *** complaints regarding the delivery date of her
dining room setShe was not "hung up on" but put on hold while the store manager was pagedWith due respect, the "yelling" was not on our partThe refund check has been received and cashed, and there will be no further refunds issued or actions required.Very truly yours,
Lois L***
Customer Service
I do not have any papers from the box spring only my couch which I purchased at the same time I did not even know the box spring had a warranty until they told me when I called them about a new one
*** *** purchased a queen split box spring on October 25, 2008, and it was delivered October 25, He lives out of our delivery area, one hour awayHe called on February 17,stating the "wood framing" had broken; an appointment was scheduled for inspection of box spring on February
25, 2015.Our mattress technician, who has serviced Nathan's warranty on mattresses and box springs with consumers in their homes for approximately ten years stated that this box spring did not qualify for warranty consideration because of its "deplorable condition"This box spring would not be returnable to SertaIt was not product structural failure, it was consumer abuse, whether from moving, or excessive force, or whatever, this box spring was broken as if smashed or jumped upon, and definitely not wear and tear, which is what the warrant is intended to coverThis is a truthful account and report of my technicians visit to *** *** homeVery truly yours,
Lois L***
Customer Service
Thank you for your inquiry regarding *** ***Above consumer received her dining room set on February 27,*** *** has received a full refund for deliver charges and setup feesMy office staff reviewed all of *** complaints regarding the delivery date of her
dining room setShe was not "hung up on" but put on hold while the store manager was pagedWith due respect, the "yelling" was not on our partThe refund check has been received and cashed, and there will be no further refunds issued or actions required.Very truly yours,
Lois L***
Customer Service