Dear [redacted] ***: Our response to this complaint is that the bathroom work has been completed well within industry acceptable quality standards The client has contacted our insurance company and filed a claim which is now being investigatedI have personally visited the home, met with **and [redacted] , and ***t over the few items that we all agreed needed to be "touched-up," had someone out within a day or two to address these issues, and ALL were fixed to her satisfaction There were no complaints at that time of completion other than her dissatisfaction with the length of time the job took to complete We agreed it took approximately two days longer than anticipated As a matter of good-will and in order to initiate an acceptable resolution, we offered a credit of $toward the final balance The [redacted] immediately counter-offered with a request for a $credit We accepted their offer and accepted the final payment, less the $credit We had assumed that this was a good-faith settlement, mutually agreed upon It was clearly their offer (via email) and our option to accept, which we did She has also contacted [redacted] , a manufacturer of much of the installed product They have informed me that she claims to have instituted a lawsuit against our company We have not received any other information about this thus farWe have been informed by counsel not to discuss the matter any furtherRespectfully submitted, Brad C [redacted] General Manager
Dear [redacted] ***: Our response to this complaint is that the bathroom work has been completed well within industry acceptable quality standards The client has contacted our insurance company and filed a claim which is now being investigatedI have personally visited the home, met with **and [redacted] , and ***t over the few items that we all agreed needed to be "touched-up," had someone out within a day or two to address these issues, and ALL were fixed to her satisfaction There were no complaints at that time of completion other than her dissatisfaction with the length of time the job took to complete We agreed it took approximately two days longer than anticipated As a matter of good-will and in order to initiate an acceptable resolution, we offered a credit of $toward the final balance The [redacted] immediately counter-offered with a request for a $credit We accepted their offer and accepted the final payment, less the $credit We had assumed that this was a good-faith settlement, mutually agreed upon It was clearly their offer (via email) and our option to accept, which we did She has also contacted [redacted] , a manufacturer of much of the installed product They have informed me that she claims to have instituted a lawsuit against our company We have not received any other information about this thus farWe have been informed by counsel not to discuss the matter any furtherRespectfully submitted, Brad C [redacted] General Manager