National Academy of Future Physicians and Medical Scientists

I signed my son up and paid for this program pre-Covid. When Covid happened, I contacted the program to determine options. They promised that he could transfer his program to the following year and it would be substantially the same or he would receive a refund. That was a complete lie! When I learned that the program would be virtual and the dates that it was scheduled conflicted with other programs my son was in, I contacted National Academy to discuss. Repeatedly. No one bothered to call me back and when I finally got a human being, they seemed completely unconcerned. I was told to write a letter to the "committee" to receive a refund or response about other possibilities, which I did. I never receivd ed a response. Nothing in writing, no customer service rep, zero. I continued to email and call and no one ever bothered to call me back. This program was very costly and they could not be bothered to respond in any way, although I got spam mail every week from them, and replied to those emails. Finally I got a one line email a few weeks ago that the program was over and there would be no refund. I was made to feel that this program was all about the money, not the children's educations, and I will tell anyone that will listen that this is what it is all about-PROFIT.

We are happy to respond to [redacted] 's inquiry to Revdex.comAt this point this complaint has been successfully resolved The Academy has the necessary GPA verification paperwork from [redacted] to process her son's Award of Excellence and it is in the cue to be printed and sent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is simply not trueI have the emails from December that I can forward on to you , also I had called them from my work, in DecemberThey also never requested any emails or proof that I had called them in December We had sent back the form for our Daughter to go in the beginning of December, days prior to my husband losing his jobThey just did not process our 1st payment until JanuaryBut not knowing when exactly they were going to process it, as soon as my husband was laid off, we contacted themMy 1st email is dated December 6thAlso we have never received a receipt from them as they claim! I am still requesting a refund from them! Regards, [redacted]

***’s daughter was nominated to attend the Congress of Future Medical Leaders, an honors-only program for high school students who want to become physicians or go into medical research fieldsThe purpose of this event is to honor, inspire, motivate and direct the top students in our country who aspire to be physicians or medical scientists, to stay true to their dream and, after the event, to provide a path, plan and resources to help them reach their goal The first Congress of Future Medical Leaders was held in February of in Washington, DC Some 3, students from all over the country were in attendance and, in addition, approximately 3,of their parents and family members observed as well The Academy has received resounding praise for the quality and content of the Congress We suggest ** [redacted] read some of the testimonials and watch some of the videos from students and parents who attended the Congress She should also review the impressive li of speakers that will mirror the November Congress to which her daughter was nominatedhttp://www.futuredocs.com/ Students are either nominated by their teachers, counselors or principals or invited by the Academy based on a voluntary classroom survey they complete at school that is administered by the non-profit My College Options or through an online survey of the College BoardBoth of these surveys are primarily used by colleges and other educational programs to identify qualified candidatesIn the surveys, students indicate a desire to have a career in medicine or the sciences and that they have a GPA of or greaterTo be certain every student at the Congress indeed has a 3.5+ GPA, all GPAs are verified before students may attendBased on these nominating criteria, students identified for the Congress of Future Medical Leaders are, in fact, the best and brightest students in the countryWe feel strongly that being nominated for the Congress is worthy of recognition, regardless of attendance We include an award of nomination in their invitation package and have created a press release for students to share this news with their communities http://nominate.futuredocs.com/StudentPressRelease The nomination letter for the Congress that ***’s daughter received recognized her academic achievement and her passion for medicine or the bio-medical sciences The Congress of Future Medical Leaders is hosted by the National Academy of Future Physicians and Medical Scientists The Academy offers free services to students, regardless of attendance at the Congress, who want to be physicians or go into medical science http://www.futuredocs.com/programs-and-services/ Some of the services and programs the Academy plans to launch in and are online social networks through which future doctors and medical scientists can communicate; opportunities for students to be guided and mentored by physicians and medical students; and communications for parents and students on college acceptance and finances, skills acquisition, internships, career guidance and much moreThe Academy is proud to be part of the quickly growing trend of “socially responsible tax-paying organizations,” having incorporated social responsibility into our founding and activitiesIn fact, in the “Information for Nominees and Their Parents” insert in the nomination package, we clearly describe the tax-paying status of the AcademyWe believe that if we are efficient, if we demand responsible practices at every level and, above all, if we hold ourselves to the highest ethical conduct, we can achieve tremendous, long-term successes for students who wish to serve humanity as physicians, medical scientists, technologists, engineers and mathematicians It is the tuition-based programs, like the Congress, that fund the free programs and services the Academy offersWe don’t think the American taxpayer should have to underwrite the Academy’s efforts with tax dollars ** [redacted] describes the Academy as charging “thousands of dollars” which is just not true Tuition for the Congress is $985, and family members may attend along with Congress scholars for freeFamilies are responsible for their own travel expenses, so depending on distance travelled and a family’s expectation of luxury in travel that cost can vary greatly Knowing that financing an experience like this can be challenging, the Academy has engaged some traditional and some unique ways to make the Congress affordableFirst, families who demonstrate financial need can receive a percent scholarship of tuition costs Second, the Academy’s Office of Admissions staff has developed a Guide to Fundraising that is quite helpful http://www.futuredocs.com/fundraising/ and they are available for assistance and coachingThird, families can spread payments out to make it easier to affordFourth, nominated students can become a Scout for the Congress As a Congress Scout they can nominate other qualified students to the Congress And if their Scout nominees sign up for the Congress of Future Medical Leaders, they receive $for eachStudents can nominate as many qualified students as they like, from anywhere in the country, and nominees can be current freshmen through seniorswww.FutureDocs.com/scout And we offer a percent refund policy until days before the Congress, just in case the fundraising isn't enoughWhile we only have anecdotal evidence, we believe the majority of students at the February Congress of Future Medical Leaders did some level of fundraisingWe feel that when students contribute to the cost, they value the experience even moreAs such, we encourage all students to fundraise a portion of their expensesRegarding ***’s objection to sending the nomination directly to her daughter, this practice is an industry standard for educational organizationsUniversities and enrichment programs alike reach out to students directly, including long-standing organizations like People-to-People, Ambassadors International, Congressional Youth Leadership Council and the National Youth Leadership ForumChanging our outreach methodology as ** [redacted] suggests is not something the Academy should be expected to do while other organizations continue to contact students directlyWe are happy to block any future communications from the Academy to ***’s daughter

The Academy has tried to work with [redacted] to see that her honor-student daughter is able to attend the Congress of Future Medical Leaders The snowstorm in February did affect the travel of some attendees and, knowing that the storm was an usual occurrence the Academy Admissions team worked with those parents to transfer enrollment to the next Congress in November of It is unfortunate that [redacted] ***’s daughter could not attend in November 2-or June Would will gladly transfer her daughter for the summer of Congress Information about the Congress and access to the Delegate Update Center is emailed to students and parents [redacted] acknowledges that she did receive this information We do not understand why she did not receive subsequent emails as the first was successfully delivered We also do not understand why when the Congress approached she did not reach out to us sooner We are unable to refund [redacted] for tuition the Congress of February of

We did receive the certificate on 12/30[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are happy to respond to [redacted] 's complaintTo set the record straight, the Academy did not receive verification of [redacted] 's son's GPA before the Congress and families were instructed specifically not to bring paperwork to the CongressAfter the Congress [redacted] 's son was sent several emails regarding the need for him to supply verification of his GPA and when [redacted] called on 11/she provided it to the Academy [redacted] 's son's name was then immediately submitted for printing of his Award of Excellence to be mailed in the end of NovemberWe have confirmed that [redacted] 's son's Award was printed and mailed in the end of NovemberSince [redacted] 's son has still not received his Award through the US Postal Service, the Academy has had the Award reprinted and sent via [redacted] requiring signature upon delivery The [redacted] tracking number is [redacted] We hope this matter will be settled presently

To Whom it May Concern: # The daughter of [redacted] was nominated in the fall of by the National Academy of Future Physicians and Medical Scientists to be a part of the Feb Congress of Future Medical LeadersThe Congress is a gathering of honor high school students who want to become physicians or go into medical scienceTuition for the Congress is $Families were given the option of an extended payment plan of two $payments (includes a administration fee).? Materials included with the letter of nomination and the payment for tuition clearly note a "no questions asked" 100% money back cancellation policy until 60-days before the Feb 14th Congress, or December 15, [redacted] chose an extended, two-pay payment plan** [redacted] signed and agreed to the Congress Terms and Conditions that clearly defined the cancellation policy.? Also, when ** [redacted] received a receipt for her online credit card payment of her first tuition payment, the Congress cancellation policy ?was in a highly visible text box [redacted] 's first tuition payment was made on January 10th even though the deadline for her daughter's enrollment was pastAfter the holidays, we had many late enrollments and agreed to accept them so the children would be able to attend the Congress of Future Medical Leaders ** [redacted] first conta?cted us by leaving a voice message on Sunday, January 12th asking for a refund** [redacted] spoke with an Admissions Counselor on Monday, January 13th who explained our refund policy and forwarded her case for consideration to the Admissions Director, ** [redacted] ***.? ** [redacted] first contacted the Academy by email on January 13, 2014?: To Support: Regrettably I need to request a refund for the payment that was just taken out of our banking institute, [redacted] [redacted] Credit Union, and request a stop payment on the second one, as our daughter [redacted] will not be able to attendMy husband was laid off and our house payment is past dueWe tried to get sponsors for her trip unsuccessfullyWith My husband not working,and being behind in a house payment, there is no way we will be able to afford this, plus the airfare, plus hotel accommodations and other necessitiesI apologize for "under day cancelation notice" , but these circumstances were beyond our control Thank You for your kindness in this matter, [redacted] [redacted] Mother of [redacted] [redacted] While the Academy couldn't understand why ** [redacted] had chosen to commit to the Congress tuition and related travel expenses if her husband had lost his job the month before and they were late on house payments?, we agreed out of compassion to cancel her second tuition payment and release her from any future obligation We have searched all the Academy email records and phone records from any number ** [redacted] had contacted us from in January or that is on her file and there is no record of any contact from her before January Given that she made her first tuition payment on January 10th, we are not certain why she would be contacting us for a refund ?in DecemberWe asked ** [redacted] if she could provide us copies of any email correspondence from December or early January and she has not provided that to us.? Had ** [redacted] contacted the Academy before December 15, we would have refunded any tuition paid with no questions askedDuring the course of enrollment for the Congress the Academy made full and partial refunds.? In fact, with the rush of the holidays and knowing that families may be distracted, we allowed full refunds through the first week of January with no questions asked We have recorded phone calls that we are happy to share with ** [redacted] that do not indicate she had any frustration with the Academy having been unresponsive to her when she first contacted us in January.? All phone calls to the Admissions Office are recorded and archivedWe are happy to share the call log with ** [redacted] .? [redacted] Associate Director of Admissions

[redacted] s daughter was nominated to attend the Congress of Future Medical Leaders that took place in February The Congress is a designed as a gathering of honors only high school students who want to become physicians or go into medical sciencesWe are saddened that, to-date, ***’ daughter has been unable to attend one of our events [redacted] s enrolled her daughter to the February Congress of Future Medical Leaders - this was processed on December 7, 2013, days prior to the December refund deadlineMaterials included with the letter of nomination and the payment for tuition clearly note a "no questions asked" 100% money back cancellation policy until 60-days before the Congress, December 15, [redacted] signed and agreed to the Congress Terms and Conditions that clearly defined the cancellation policyAdditionally, Ms Young’s receipt for her online credit card payment clearly stated the Congress’ cancellation policy [redacted] did purchase [redacted] Insurance on top of her Tuition, but when her claim was rejected, we transferred her daughter’s Tuition to the November event due to extreme weather conditionsWhen they were unable to attend in November [redacted] contacted us September asking for a refund on her tuition payment; she was reminded that the original refund deadline stood, as per the Terms and Conditions she signed when she made her paymentAn offer to once again transfer her daughter’s tuition was madeOn October 6, 2014, [redacted] responded: “All though I am disappointed about the refund, I would like to transfer to the Summer CongressI think a summer program would be better anyway due to the weather in DC during the fall and winter monthsPlease sign her up for the Summer Congress.” On January [redacted] emailed the Admissions Office in response to an email she received from us on December 2014: “The attached is the last correspondence that I have receivedHave there been others sent? Please make sure that I am on the email list for information regarding the June CongressI would like to start making arrangements ASAP“ Said email gave information on the dates and location of the upcoming event and, at the time, contained all the information we had for parents [redacted] was informed that she was on our email list and that she had not yet ‘missed’ any communication from usRegrettably, it sounds like sebsequent emails did not make it to [redacted] ***’s inbox and it may be the case they were caught by her Spam filterHad [redacted] contacted the Academy at any point between January and May 4, we would of been happy to help work out any issues she was havingMoreover, [redacted] had constant access to our website and a login and password from her December payment that would of gained her access to all the information she needed in our ‘Delegate Update Center’ (an online portal for enrolled Delegates)We would be delighted if [redacted] ***’s daughter was able to attend the Congress in June 2016, we would be happy to continue with the transfer of the tuition once more [redacted] ***’s original agreement to to the Terms and Conditions of her payment made on December still stands, and thus a refund cannot be issued

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Due to the fact that my daughter will have graduated high school and will be getting ready to leave for college it would be impossible for us to attend the summer conference Since the first conference was our choice and it was impossible for us to attend through no fault of our own I feel it is important that a refund be given, so that there is no money lost on either side Mind you I may not know exactly how much money was made by the conference but I do know it was quite a sum even after expenses After all, even though this business says they are in this for the students seeing the way they have handled this issue I believe we can all see what their real goal is, can't we? I have had many parents contact me privately to voice the same concerns I have heard many parents say they will not attend any conferences in the future and I have also heard many say they will encourage others not to do so as well I have heard many stories from parents in the same situation or similar situation and I am greatly saddened by their decision not to offer a refund I would have loved to have posted to those parents along with all the others what great company this is, but with this result I am at a loss for anything positive to say And actually I was told verbally that if I cancelled in enough time I could have a refund of half my money The conference is being held in mid November and I cancelled the end of September Seems to me weeks is plenty of time Regards, [redacted] ***

Please retract my complaint ID ***
Inbox
x
Revdex.com of Metro Washington DC
Nov (days ago)
to me
---------- Forwarded message ----------
From: *** ***
Date: Fri, Nov 14, at
9:PM
Subject: Please retract my complaint ID ***
To: [email protected]
I wish to retract my current complaint (ID ***)
Thank you,
*** ***

: Closed for the Holiday Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.Inboxx Revdex.com of Metro Washington DC12/22/14to me ---------- Forwarded message ----------From: Support Department Date: Sat, Dec 20, at 6:AMSubject: Closed for the Holiday Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: [email protected]!Our Admissions Office will be closed through the week to celebrate the Christmas holidayOur office will reopen at AM EST on Monday, December 29th.Please expect a reply shortly after we return from the holiday break.We thank you for your patience and wish you a very happy and safe holiday!Take care,Christina M***Director of Admissions

We did receive the certificate on 12/[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom it May Concern,
It seems *** *** retracted his complaint some minutes after making it so a response does not seem required
We would, however, like to assure *** *** that we are addressing the issue of parents who did not abide by the rules for parent seating Parents are welcome to view the Congress on a space-available, first-come-first-served basis On opening night of the Congress, we asked that only one parent attend -- and even still, these opening night seats would be on a space-available, first-come-first-served basisRegardless of a one parent limit for the opening session, there would not be seats available for every parent who wanted to attend
That said, on Friday evening we seated parents on the honor system and fully expected parents to respectful of the seating limitations We agree that we need to address parent seating and assess if it is feasible for the future
We apologize that *** *** was not able to view the Congress in-person on Friday night and hope he was able to view it on the live-feed online available to parents and family There were many available seats for the remainder of the Congress on Saturday and Sunday All parents and family can be (and were) accommodated with seats for the closing session and awards convocation
Lisa R***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I do not agree with your responseI did understand the day cancellation policy, however, I did not cancel my daughter's visit to the CongressWe were unable to attend because we had no way of getting to DCAll flights were cancelled and because we live in Mississippi, driving was not an option the day before the Congress startedWeather is not predictable days in advance!!
As for the access to the portal, I did visit your website, but no one informed me that the login information would be the same from over a year agoWhen my daughter's registration was transferred, I understood that as a new registration and was not informed otherwiseFor all of the previous Congresses, I received emails practically every day leading up the eventI emailed you guys and informed you that I was not receiving emails and was told that I was on the email list and had missed no emailsWhat was I supposed to do after that? Was I supposed to keep emailing you as if you lied on the previous one?
I am VERY disappointed in the response from a program of professional individuals that are simply making excuses for not handling this situation appropriatelyI understand that you have policies to abide by, however things happenWeather happens Situations happen that do not fall within the guidelines of your policiesBut, assuming that your emails went to my spam folder and blaming me for not constantly harassing you with emails is not an acceptable responseI am a single parent who is trying to provide opportunities for my daughter that were not available to me at her ageWe have tried three times to attend this Congress and now I just want my money back
Regards,
*** ***

I have sent several emails and not one response. This is the worst company ever! It's all one big scam.

Dear National Leadership Academies,

As a parent of a student who just attended your congress, I would never recommend this program to anyone else. When we first received the information, I called and asked all kinds of questions only to get miss information, such as when to fly my daughter in. I booked her ticket to fly in the day before and then was told no one would be there to pick her up.

I had to change the ticket and was told by Dee Thomas (after numerous phone calls) that you would pay for the change in ticket price. I have yet to receive any information about it. I no longer have an invoice for that flight once I log into Delta. I canceled my original flight as it was cheaper to just get her another one.

My next issue is that if she flew over night and arrived at 6:00 am, (again Dee Thomas assured me someone would be there to pick her up when she landed) no one showed up for over 2 hours. I tried calling your stupid day of number which was not turned on until 7:00 am. I left numerous messages on that line as well as other members of your staff. Here I have my 16 year daughter standing at Boston airport by her self for over 2 hours. Finally someone showed up, only to wait another hour on the bus. Dee Thomas did finally call me back at 9:30 (3.5 hours after I started living messages on her number and the arrival one. Once Dee finally returned my call, she was going to go find my daughter and let her know if she needed anything at all, to please find her and that she was going to call me back after she found my daughter. Well I guess she never found her, cause I did not receive a call nor did anyone find my daughter and talk to her.

According to all the junk you sent us to get us to come, it's nothing like what really happened. I'm very disappointed in wasting money on this event. You make it sound fun and exciting, well I can tell you I was bored out of my mind with some of the speakers so I can only imagine what the kids were doing.

You were constantly wanting the kids to buy this, pay for that, etc. To me, it was just a money scam.

Thanks for nothing, a very disheartened mom.
CM

To Whom it May Concern:
"">The daughter of [redacted] was nominated in the fall of by the National Academy of Future Physicians and Medical Scientists to be a part of the Feb Congress of Future Medical LeadersThe Congress is a gathering of honor high school students who want to become physicians or go into medical scienceTuition for the Congress is $Families were given the option of an extended payment plan of two $payments (includes a administration fee).?
Materials included with the letter of nomination and the payment for tuition clearly note a "no questions asked" 100% money back cancellation policy until 60-days before the Feb 14th Congress, or December 15, [redacted] chose an extended, two-pay payment plan**[redacted] signed and agreed to the Congress Terms and Conditions that clearly defined the cancellation policy.? Also, when **[redacted] received a receipt for her online credit card payment of her first tuition payment, the Congress cancellation policy ?was in a highly visible text box
[redacted]'s first tuition payment was made on January 10th even though the deadline for her daughter's enrollment was pastAfter the holidays, we had many late enrollments and agreed to accept them so the children would be able to attend the Congress of Future Medical Leaders
**[redacted] first conta?cted us by leaving a voice message on Sunday, January 12th asking for a refund**[redacted] spoke with an Admissions Counselor on Monday, January 13th who explained our refund policy and forwarded her case for consideration to the Admissions Director, **[redacted].?
**[redacted] first contacted the Academy by email on January 13, 2014?:
To Support:
Regrettably I need to request a refund for the payment that was just taken out of our banking institute, [redacted] Credit Union, and request a stop payment on the second one, as our daughter [redacted] will not be able to attendMy husband was laid off and our house payment is past dueWe tried to get sponsors for her trip unsuccessfullyWith My husband not working,and being behind in a house payment, there is no way we will be able to afford this, plus the airfare, plus hotel accommodations and other necessitiesI apologize for "under day cancelation notice" , but these circumstances were beyond our control
Thank You for your kindness in this matter,
[redacted]
Mother of [redacted]
While the Academy couldn't understand why **[redacted] had chosen to commit to the Congress tuition and related travel expenses if her husband had lost his job the month before and they were late on house payments?, we agreed out of compassion to cancel her second tuition payment and release her from any future obligation
We have searched all the Academy email records and phone records from any number **[redacted] had contacted us from in January or that is on her file and there is no record of any contact from her before January Given that she made her first tuition payment on January 10th, we are not certain why she would be contacting us for a refund ?in DecemberWe asked **[redacted] if she could provide us copies of any email correspondence from December or early January and she has not provided that to us.?
Had **[redacted] contacted the Academy before December 15, we would have refunded any tuition paid with no questions askedDuring the course of enrollment for the Congress the Academy made full and partial refunds.? In fact, with the rush of the holidays and knowing that families may be distracted, we allowed full refunds through the first week of January with no questions asked
We have recorded phone calls that we are happy to share with **[redacted] that do not indicate she had any frustration with the Academy having been unresponsive to her when she first contacted us in January.? All phone calls to the Admissions Office are recorded and archivedWe are happy to share the call log with **[redacted].?
[redacted]
Associate Director of Admissions

While planning the Congress of Future Medical Leaders for February of
2014, the National Academy of Future Physicians and Medical Scientist took
great care to...

protect parent’s investment in Congress tuition.
We fully insured the Congress in the event weather or any other national emergency caused us to cancel
the Congress so that all families would receive a full refund of tuition.  Thankfully we did not have to cancel and had
more than 3,100 of the enrolled 3,500 students were in their seats when the Congress
opened on February 14th.
In the weeks and months before the Congress, we encouraged families to take travel insurance to cover not only tuition
paid, but un-refundable travel expenses as well.  We made multiple reminders multiple times to families
through emails, videos, [redacted] postings reminding parents to consider travel
insurance and of the deadline for its purchase. 
The Academy offered families an affordable travel insurance plan through
[redacted] Insurance, but also encouraged them to seek different plans that may
have different coverage or pricing.
The refund policy for tuition for the Congress is clearly stated on our
website, throughout the online payment process, on parent payment receipts and
in all our written materials.  We allow a
100%, no questions asked refund of all tuition paid until 60 days before the
Congress.  At that point we close
enrollment and that seat cannot be filled by another eager and deserving student.
Nonetheless, knowing the hardship caused for families because of the
magnitude and unpredictable nature of this storm, we decided to make an
exception to our refund policy and allow students to transfer their enrollment
to another Congress of Future Medical Leaders to be held in November 2014. 
In a further attempt to help families who could not make the Congress in February because of weather and now cannot have a student attend in November, we are offering yet another extension to summer of 2015. [redacted] denied this option
and insisted on a refund instead.
We repeat our offer and are still happy to transfer [redacted]’s daughter’s
enrollment to a summer of 2015 Congress is she so desires. We would gladly welcome her daughter at the tuition level she paid for the February 2014 Congress with no addition if there is a tuition increase, as we have offered the others.

[redacted]’s son was nominated to attend the Congress of
Future Medical Leaders, an honors-only program for high school students who
want to become physicians or go into...

medical research fields. The purpose of
this event is to honor, inspire, motivate and direct the top students in our
country who aspire to be physicians or medical scientists, to stay true to
their dream and, after the event, to provide a path, plan and resources to help
them reach their goal.
While planning the Congress of Future Medical Leaders for February
of 2014, the National Academy of Future Physicians and Medical Scientist took
great care to protect parent’s investment in Congress tuition.
We fully insured the Congress in the event weather or any other
national emergency caused us to cancel the Congress so that all families would
receive a full refund of tuition.  Thankfully, even with a widespread snow
storm, we did not have to cancel and had more than 3,100 of the enrolled 3,500
students were in their seats when the Congress opened on February 14th.
In the weeks and months before the Congress, we encouraged
families to take travel insurance to cover not only tuition paid, but
un-refundable travel expenses as well.  We made multiple reminders
multiple times to families through emails, videos, Facebook postings reminding
parents to consider travel insurance and of the deadline for its
purchase.  The Academy offered families an affordable travel
insurance plan through Nationwide Insurance, but also encouraged them to seek
different plans that may have different coverage or pricing.
The refund policy for tuition for the Congress is clearly stated
on our website, throughout the online payment process, on parent payment
receipts and in all our written materials.  We allow a 100%, no
questions asked refund of all tuition paid until 60 days before the
Congress.  At that point we close enrollment and that seat cannot be
filled by another eager and deserving student.
Nonetheless, knowing the hardship caused for families because of
the magnitude and unpredictable nature of this storm, we decided to make an
exception to our refund policy and allow students to transfer their enrollment
to another Congress of Future Medical Leaders to be held in November
2014. 
In a further attempt to help families who could not make the
Congress in February because of weather and then could not have a
student attend in November, we are offering yet another extension to the next
Congress of Future Medical Leaders in the summer of 2015. [redacted] denied
this option and insisted on a refund instead.
We repeat our offer and are still happy to transfer [redacted]’s
son’s enrollment to a summer of 2015 Congress is he so desires, however, a
refund is not possible.

As we have said to **. [redacted] many times before, we are happy to refund 100% of her tuition paid if she made the request before December 15th. If she can provide copies of emails, we can absolutely refund her.  Our business email system keeps copies of all emails received and we do not show any correspondence from her. Though we have asked many times, she has not forwarded us such emails.
 
Regarding her making contact with the Academy by telephone, all calls in which the caller identifies themselves or their nominated child are applied to the students's records through a telephone response system that ties phone calls with student records. This is absolute.  While she may have called from another number than what we have in our systems, record of that call(s) would certainly be noted in the record and the phone number added if she mentioned her name or her daughter's name.  That said, if she can provide the number she called from in December, we are happy to make a search on that number.
 
We just cannot establish that **. [redacted] was in contact with the Academy regarding a refund until January 12th. If **. [redacted] can show any proof of such contact we can review this matter.
 
[redacted]
 
 
 
Below is a copy of the receipt that was sent to [redacted] on January 10, 2014:
 
Invoice
 
 
Return Policy
You may receive 100% of your money back anytime until 60 days before the Congress begins.
 
Customer Service
Office of Admissions
###-###-####
[email protected]
 
Order ID [redacted]
Order Date 10 JAN 2014 21:11:37
Bill To [redacted]
###-###-####
[redacted]
Ship To [redacted]
###-###-####
Paid On 10 JAN 2014
Shipped On 10 JAN 2014
Shipped Via
Payment Method [redacted] (Ending in [redacted])
Item Quantity Description Unit Cost Amount
[redacted] 2014 Congress of Future Medical Leaders Tuition (2-pay) 542.00 542.00
Subtotal 542.00
Tax 0.00
Shipping/Handling 0.00
Total $542.00
Paid via Credit Card ($542.00)
Outstanding Balance $0.00