National Alliance Loan Modifications Corp

Initial Business Response /* (1000, 5, 2017/03/13) */
We have already spoken to this customer after his filing of this complaintWe have come to an agreement and are coming to his home to make repairs
Initial Consumer Rebuttal /* (3000, 12, 2017/03/27) */
I apologize for not returning a
response to this issueYes the company did come out to try and fix the situation, but its still not resolvedThe contractor was polite and showed me that insulation was up in the ceiling areaBut later that night, it still got cold in hereThe reason I didn't respond back that I felt that company would fight the issue and nothing would be done about itIts still miserable not knowing what the problem isI still believe that is still poor manufacturing cause there is no way that a trailer a lil over years old should have cold air coming inI really wish someone can tell me if they have had issues like thisI have not anything at all for this to happenI put new windows in and shouldn't had toBut like I said, even after the windows being put in, there was still cold air coming inI really wish the company can brain storm and figure why im getting cold air and coldness coming inWhy it doesn't stay warm when it does get warm in hereIts getting warmer so it will be harder to find the problem
Final Business Response /* (4000, 20, 2017/04/11) */
As stated in Mr***'s response, Champion has been to this home and found that adequate insulation is present in the attic area of his homeHis original complaint was that the insulation in the attic was the problem (lack of), so we agreed to make one last trip to his home to prove or disprove this allegationOur contractor found the correct amount of insulation in the attic, but did determine that this customer's home is located in area that is subject to windsBased on this information, we have done everything that is within our power and feel that this issue is closed
Final Consumer Response /* (3000, 26, 2017/04/19) */
I read their defenseThe subject of it being cause of wind is not validIts never been this bad but gradually has gotten worseThe product they put out is not a reliable productPlease tell me why im putting plastic on my windows the second year I have it? Ive had to have my windows replaced after a lil over yearsThat to me is a very poor craftsmanshipI had to put new shingles on my roof cause it was poorly put togetherIts sad that a company that stands behind this product that is not reliable at allLike i've saidIve seen so many complaints against this company, it scares me what else I may run intoI would hope someone from the Revdex.com would come here and feel for themselves when its cold and see for themselves how poor this product isI just want answersThank you

Initial Business Response /* (1000, 11, 2016/02/12) */
Contact Name and Title: Tracey ***, Svc Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@championhomes.com
Champion Home Builders currently has a work order in the system for the following repairs to be completed: replacement
linoleum in the dining room and kitchen due to damage; repair to all loose floor decking causing floor squeaks and any decking found to be damaged; unlevel floor decking; securing an island bookcase; front and rear exterior doors that are not operating properly; living room window that is out of adjustment; windows t/o home that are leaking air and missing a "chimney block"; inspection and repair for master bedroom, closet and master bath that has a temperature difference; shower that is missing grout; replacement of carpet in the living room and bedroom #
The following items are being referred to the retailer for repair: drywall cracks in various locations; marriage line ceiling that is not acceptable; marriage line seal that is leaky
The phone/internet jacks installed in the home are inferior - these are the only jacks that our company offers
As far as the refund/compensation, our warranty does not provide for "incidental or consequential damages of any kind" (including but not limited to, loss of time or inconvenience, loss of revenue, commercial loss, excessive utilities, being displaced or unable to use your home, mental distress, travel, lodging or telephone calls)
This information is provided in the Homeowner's Manual (page 31) that was in the home when received
The customer will receive a phone call from the contractor, to schedule the appointment for these repairs
OFFER:
Initial Consumer Rebuttal /* (3000, 13, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they have some shoddy business practicesI have paid good money for a crappy house then to have to live in this mess it is very distressful to have to live with this mess the floors are spongey when you walk on them in months they have fixed very little and soon the warranty runs out this is shameful business operation poor repairmanship from the first contractor run around on the carpet I would not recommend this business to anyone what should have been a joyous and happy occasion of owning a new home has turned in to a dredded affairI will call with every problem I have every day as needed I was told they will warranty the repairmanship for a yearit has only been months from the first repair and that repair isn't worth a ***

Initial Business Response /* (1000, 5, 2017/01/23) */
In order to respond to this customer's complaint, we will need the serial # of the home and the name of the retailer that the home was purchased from
Initial Consumer Rebuttal /* (3000, 12, 2017/02/14) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
I have sent serial number I still have issues from the factory that built my homeNot where I bought itI was told these issues would be resolved the 2nd week of JanuaryWe are now in February
Final Business Response /* (4000, 14, 2017/02/20) */
We have the list of issues that were submitted to usWe have prepared a work order for those issuesYou should be hearing from a contractor to schedule the appointment
Final Consumer Response /* (4200, 16, 2017/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will answer yes when the issues have been repaired

Initial Business Response /* (1000, 11, 2016/01/25) */
Contact Name and Title: Tracey ***, SvdMgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@championhomes.com
On 11/25/15, a work order was entered at the request of the retailer (Town & Country Homes)All of issues that the
homeowner is reporting in her Revdex.com complaint, have been addressed as of 1/12/The washer and dryer issue was addressed with the homeowner in the form of a monetary settlement ($1248.15)All other issues are completed and signed off by "Stan Seals" (brother-in-law)
OFFER:
none....all repairs are complete