National Aluminum Products Ltd

Mr [redacted] contacted [redacted] on September 21, letting him know that he wanted to cancel warranties, he was told this could take up to weeks.? One vehicle was traded at another dealership and one he was keeping.? We let him know that we needed a written request to proceed, a copy of the Bill of Sale and a copy of the odometer statements.? The next day he brought in an envelope and left it with the receptionist.? In the envelope was a copy of the BOS of the first trade, the odometer statement and a simple picture of the other odometer statement.? By the next day we had started to process the refunds.? He then proceeded to call our BDC, our finance manager, our office staff and the receptionist with an aggressive tone stating he wanted his money now.? He was again reminded that this process could take up to weeks.? Mr [redacted] then proceeded to call [redacted] which he believed was the warranty administrator.? Unfortunately, they are only the claims adjuster.? They told him it was the dealerships responsibility to return the money.? On the 14th we called him requesting him to sign a new odometer statement as he had only taken a photo of this statement and [redacted] would not accept this.? On the 15th, Mr [redacted] came into the showroom and caused an unruly scene in front of our employees and customers.? We then had to bring him into an office to try and calm him down.? The finance manager then explained again how the process worked but became belligerent and using foul language.? The finance manager called [redacted] who is the administrator of the extended warranty and with Mr [redacted] had this company explain how the process works - which is exactly what we had been telling him from day one.? At this point, he became ruder and belligerent with the representative from [redacted] too.? He was notified at that time that one of his warranties had already begun processing and check forthcoming.? That was in fact a week turnaround that normally takes up to weeks.? Once we receive the check, we in turn will cut a check for him.? His second warranty, the new odometer statement was sent [redacted] out to begin processing of the second refundMr [redacted] did explain that he will not receive the checks directly as there still is a lien on that particular vehicle.? This further set him off to become rude, angry and belligerent again.? Once Mr [redacted] finally understood that we were not holding any of his money, he apologized and left our store.? At this point, Mr [redacted] seems to be in full understanding that his checks are in fact coming within the week time period

This vehicle is registered to a business; Luigi' s Auto RepairWe last saw this vehicle in 7/with 26K miles and now it has $120K milesWe have no service historyIf the repair didn't fix it, we will re-diagnose at no chargeBut, if it's not the same issue, there will be a chargeWhere else have you serviced the vehicle over the last years? Has there been a similar repair elsewhere? They may contact our service department for an appointment - there is no re-imbursement - but as I said, if it's related to that repair, it will be warrantiedThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues. when I first brought the truck in to Hurd I ask the service guy [redacted] to do the reprogramming to the ECM Which had lost connections due to my battery being dead.This was not doneI have a receipt from Hurd that the service that was performed on Nov was for a diagnosticWhich I told them over and over that you didn’t need to do a diagnostic I had already scanned it and the ECM needed to be reprogram againWhen I got the truck back that day I started the truck and the same codes were on like nothing had been done to itThey told me that they did not have time to look at it again and was told to bring the truck backWhen I brought the truck back in for the second time the ECM was program and the codes went away and I was charged another I attached a picture of the receipt showing that the first visit was for a diagnosticWhen it should have been a reprogramming of the ECM. Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I called on 9/21/no return callI called twice on 9/22/no return callI contacted dealer via website on the 9/23/and chatted with [redacted] because I never received a phone call? from [redacted] as? dealer statesI was told he was out sickI have photos of this conversation as proofI sent dealer all info that they needed as per my signed contract it was given to [redacted] I have a photo of this as proof.3.I was never told nor does my contract say it takes up to weeksYou cant add stuff to a signed contract.4.I am getting rid of both vehicles they are wrong once again.5.I sent written request on the 23th after no return calls from dealership.6.I had to call [redacted] customer service and have them get it touch with dealership on separate datesI also have proof of this.7.No where in my contract does it require a bill of sale to cancel contractI have the signed contract.? V.I.Ncurrent milage and make and model that's itMr [redacted] called me on 9/25/(I have the? proof on my cell phone)and told me he needed the odometer reading for the car I still have and it was dropped off that nightThen they sat on it for weeks and I get a call on 10/15/saying they need odometer statement the photo isn't good enoughI called [redacted] twice and was told by them that they don't refund the money the dealer does, all they are is the administrator of the policy11.The dealer is 100% responsible for the refund.? Regards, [redacted] ? ?

We did pay for the customer to be in a rental from May 21-29, [redacted] rental has documented calls with Ms [redacted] from 4:59pm telling her that after the 29th of May, she would be responsible for the rentalShe acknowledged to [redacted] rental that she would be returning the vehicle on June 6, at the Airport Rental CounterShe was well aware of the additional expense that she got from [redacted] We are not responsible for additional payments that she incurred by not returning the vehicle in a timely fashion

We don't have a customer by this name?Thank you

This vehicle is registered to a business; Luigi' s Auto RepairWe last saw this vehicle in 7/with 26K miles and now it has $120K milesWe have no service historyIf
the repair didn't fix it, we will re-diagnose at no chargeBut, if it's not the same issue, there will be a chargeWhere else have you serviced the vehicle over the last years? Has there been a similar repair elsewhere? They may contact our service department for an appointment - there is no re-imbursement - but as I said, if it's related to that repair, it will be warrantiedThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
he $was not a down payment it was to hold the truck until we were to pick it up I do the receipt that states this The Reg they are speaking of was including in the finance agreement we also have this paperwork The money for items that were put on the GMC was not $I believe the items total were $+which does not total $send us the bill for the added items and we will pay what you are owed to you not $I called multiple times to resolve this with you and received no responseThis is what brought us to this point .I have been calling since we bought the truck and we are almost in April way to long to respondIt seems like after we received the truck from Hurd Auto Mall that was it was just to sell the truck and leave the customer waiting for response back .
Regards,
*** ***

We are sorry but there is nothing else we can do at this pointThere is NO warranty

Mr*** contacted *** *** on September 21, letting him know that he wanted to cancel warranties, he was told this could take up to weeks. One vehicle was traded at another dealership and one he was keeping. We let him know that we needed a written request to proceed, a
copy of the Bill of Sale and a copy of the odometer statements. The next day he brought in an envelope and left it with the receptionist. In the envelope was a copy of the BOS of the first trade, the odometer statement and a simple picture of the other odometer statement. By the next day we had started to process the refunds. He then proceeded to call our BDC, our finance manager, our office staff and the receptionist with an aggressive tone stating he wanted his money now. He was again reminded that this process could take up to weeks. Mr*** then proceeded to call *** *** which he believed was the warranty administrator. Unfortunately, they are only the claims adjuster. They told him it was the dealerships responsibility to return the money. On the 14th we called him requesting him to sign a new odometer statement as he had only taken a photo of this statement and *** would not accept this. On the 15th, Mr*** came into the showroom and caused an unruly scene in front of our employees and customers. We then had to bring him into an office to try and calm him down. The finance manager then explained again how the process worked but became belligerent and using foul language. The finance manager called *** *** who is the administrator of the extended warranty and with Mr*** had this company explain how the process works - which is exactly what we had been telling him from day one. At this point, he became ruder and belligerent with the representative from *** too. He was notified at that time that one of his warranties had already begun processing and check forthcoming. That was in fact a week turnaround that normally takes up to weeks. Once we receive the check, we in turn will cut a check for him. His second warranty, the new odometer statement was sent *** out to begin processing of the second refundMr*** did explain that he will not receive the checks directly as there still is a lien on that particular vehicle. This further set him off to become rude, angry and belligerent again. Once Mr*** finally understood that we were not holding any of his money, he apologized and left our store. At this point, Mr*** seems to be in full understanding that his checks are in fact coming within the week time period

This vehicle was brought to *** *** in Goshen Indiana and the customer stated that he had disconnected the battery cable and it grounded out the truck, hence the vehicle wouldn't start and fuel gauge did not move. The technician there verified his concern, found no communication with the
ECM and the tech removed and replaced the ECM with a CUSTOMER SUPPLIED ECM, programmed it to the truck and vehicle was operating. THERE IS NO GENERAL MOTORS WARRANTY WHEN INSTALLING AND PROGRAMMING CUSTOMER SUPPLIED PARTSThis is a GM mandate and we abide by the rules and regulations put forth by GMWhen customer came to our dealership, the check engine light is on with the new ECM that was installed and programmed weeks ago in Indiana. We reprogrammed the ECM per customer request (NOT UNDER WARRANTY), and on the next visit pulled injector codes from old ECMAgain, not covered by General Motors. We need to live within program guidelines as would any GM dealership. We are sorry we can't change policies and this was communicated to the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is not rightI was charge for something that I didn’t ask forI even provided you an image of a receipt that I was charge for a diagnostic for the first time I brought the truck in, not for a reprogrammingAnd the second time I brought it in I was charge for a reprogrammingIt seems like all corporate companies work together but not best interest of the consumerI believe that GM would honor their service that they post on their website as far as warranty issues. Regards,
*** ***

It should be under luguis auto repair, ***? wrote it up under thatFor ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]Please add your rejection comments below.?
I called on 9/21/no return callI called twice on 9/22/no return callI contacted dealer via website on the 9/23/and chatted with [redacted] because I never received a phone call? from [redacted] as? dealer statesI was told he was out sickI have photos of this conversation as proofI sent dealer all info that they needed as per my signed contract it was given to [redacted]I have a photo of this as proof.3.I was never told nor does my contract say it takes up to weeksYou cant add stuff to a signed contract.4.I am getting rid of both vehicles they are wrong once again.5.I sent written request on the 23th after no return calls from dealership.6.I had to call [redacted] customer service and have them get it touch with dealership on separate datesI also have proof of this.7.No where in my contract does it require a bill of sale to cancel contractI have the signed contract.? V.I.Ncurrent milage and make and model that's itMr[redacted] called me on 9/25/(I have the? proof on my cell phone)and told me he needed the odometer reading for the car I still have and it was dropped off that nightThen they sat on it for weeks and I get a call on 10/15/saying they need odometer statement the photo isn't good enoughI called [redacted] twice and was told by them that they don't refund the money the dealer does, all they are is the administrator of the policy11.The dealer is 100% responsible for the refund.?
Regards,
[redacted]
?
?

We did pay for the customer to be in a rental from May 21-29, *** rental has documented calls with Ms*** from 4:59pm telling her that after the 29th of May, she would be responsible for the rentalShe acknowledged to *** rental that she would be returning the vehicle on June
6, at the Airport Rental CounterShe was well aware of the additional expense that she got from *** We are not responsible for additional payments that she incurred by not returning the vehicle in a timely fashion

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues.? when I first brought the truck in to Hurd I ask the service guy *** to do the reprogramming ? to the ECM Which had lost connections due to my battery being dead.This was not doneI have a receipt from Hurd that the service that was performed on Nov? was for a diagnosticWhich I told them over and over that you didn’t need to do a diagnostic I had already scanned it and the ECM needed to be reprogram againWhen I got the truck back that day I started the truck and the same codes were on like nothing had been done to itThey told me that they did not have time to look at it again and was told to bring the truck backWhen I brought the truck back in for the second time the ECM was program and the codes went away and I was charged another I attached a picture of the receipt showing that the first visit was for a diagnosticWhen it should have been a reprogramming of the ECM.?
Regards,
*** ***
?
?

I apologize for the delay as we were waiting to hear back from the State of Connecticut regarding his registration.? It appears they (the state of CT - not Hurd Auto Mall)? overcharged the customer and are in the process of reimbursing.? However, Mr*** has issued a dispute on his
credit card for a payment in January for $with us.? He is due money from the state of CT and now he owes us $500.? This money was used as a down payment and money towards accessories.? We will pursue this immediately