The shoes were mistakenly sent to the retailerHowever they were returned to us and shipped back to the customer yesterdayThey scheduled for delivery to the customer tomorrow via UPS with tracking number [redacted]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
(1) The business response makes no senseI dealt with the business directly, there was never a retailer involved.(2) In previous communications, the business never said anything about shipping the shoes in error(3) The business previously told me they were unable to perform the repair serviceThus, until I actually receive the shoes and inspect them, I cannot determine whether the business has performed the service for which they have already collected payment
Regards,
*** ***
I apologize for the delayAs explained to the customer, the parts were on backorder from FranceHowever, the second pair of sandals has already been repaired and shippedIt is scheduled to be delivered tomorrow via UPS with tracking number ***. Sincerely, ***
***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The shoes were mistakenly sent to the retailer. However they were returned to us and shipped back to the customer yesterday. They scheduled for delivery to the customer tomorrow via UPS with tracking number [redacted].
The shoes were mistakenly sent to the retailerHowever they were returned to us and shipped back to the customer yesterdayThey scheduled for delivery to the customer tomorrow via UPS with tracking number [redacted]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
(1) The business response makes no senseI dealt with the business directly, there was never a retailer involved.(2) In previous communications, the business never said anything about shipping the shoes in error(3) The business previously told me they were unable to perform the repair serviceThus, until I actually receive the shoes and inspect them, I cannot determine whether the business has performed the service for which they have already collected payment
Regards,
*** ***
I apologize for the delayAs explained to the customer, the parts were on backorder from FranceHowever, the second pair of sandals has already been repaired and shippedIt is scheduled to be delivered tomorrow via UPS with tracking number ***. Sincerely, ***
***Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The shoes were mistakenly sent to the retailer. However they were returned to us and shipped back to the customer yesterday. They scheduled for delivery to the customer tomorrow via UPS with tracking number [redacted].
The soles for these sandals were cancelled by the manufacturer. Per the customer's request, we have returned the sandals to her.
[redacted]