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National Apartment Laundries Inc

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National Apartment Laundries Inc Reviews (2)

Review: Everytime we in this hi-rise lose money in the laundry machines we never get reimbursed. Again on 8-15-16 the washer stopped with water still in it and my clothes. I had to take out the soaking clothes and put in another washer and another dollar,soap and 45 more minutes of time. I called National Laundries and they said they don't give refunds and the manager here is supposed to do it. I went through this before and neither one will give us our money back. I called the manager [redacted] and asked again and she said she has no kitty for refunds. I want my dollar backDesired Settlement: My dollar back

Business

Response:

August 24, 2016Ms. [redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220RE: ID [redacted]Dear Ms. [redacted]I am responding to your letter of August 22 regarding the above reference ID. We provide washers and dryers for [redacted] Management in approximately 20 high rises in Western Pennsylvania. [redacted] receives all of the revenue from the washers and dryers and we are paid a machine rental amount per month. Because of this arrangement, [redacted] is responsible to refund money to anyone who has experienced a loss in the machines. This has been the procedure for these properties for approximately the last 30 years. [redacted] was told this and we have explained this to other residents at these properties over the years. We are sorry that the manager at the property did not handle this appropriately. Accordingly, we have sent Mrs. [redacted] a check to resolve this complaint.There are approximately 100 apartments per building. So, over 30 years with 2000 apartments or 60,000 apartment years, this is the first Revdex.com money complaint for this account.Thank You.Very truly yours,Howard S. [redacted]

Review: I tried calling this company to get a refund for quarters put into a washer and dryer. The first call I made was for a coin jam in a washing machine left on a voicemail. The second call I made was concerning a dryer that took three coin insertions (in the amount of $4.50) to finally work, which was given to a receptionist. The washing machine was fixed, and no one made any attempts to refund me the $1.50 which was extracted from the machine, nor was there any attempt to refund me the $3.00 from the dryer that were inserted and never engaged the machine. So, I called to ask for the money back, to which I was told that I could only receive a $1.50 refund because the company claims that I only called about the washing machine. Actually the only voicemail they have talks about the washing machine. The dryer complaint was conveyed to a receptionist. The employee argued with me that it did not make any sense, that I could have needed to dry my clothes if I could not wash them (I had already washed clothing, and went to put them in the dryer, the second load of laundry was the one that had a coin jam) and then said good-bye, and hung up on me. I tried calling back but the receptionist would not entertain my call and then either blocked my number or ignored calls from my number thereafter. I tried calling from another phone number, which was immediately answered, and upon realizing I was the same person calling before, told me she would not take this call. I explained that I could show up in person to get the refund so they would not need to send it out, and when she insisted refuse taking my call, I told her that I would file a complaint with the Revdex.com and the receptionist said that was fine and hung up again.Desired Settlement: A refund in the amount of $3.00 for the dryer eating two full insertions of quarters before starting ($1.50 each time), and $1.50 for the washing machine jammed quarters which were extracted from the coin jam reported.

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Description: LAUNDRY EQUIPMENT, LAUNDRY SUPPLIES, APPLIANCES-MAJOR-DEALERS, APPLIANCES MAJOR - RENT/LEASE, LAUNDRIES, LAUNDRY CONSULTANTS

Address: 6592 Hamilton Ave, Pittsburgh, Pennsylvania, United States, 15206

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