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National Appraisal Service

1250 Germantown Pike Ste 105, Plymouth Mtng, Pennsylvania, United States, 19462-2444

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This company was outsourced by an insurance company to inspect my vehicle after it was hit by another party, its not my insurance company but that of the driver who struck my vehicle. This employee Gary B.. came out to inspect my car, he only took an upper visual account, he never checked mileage on my vehicle and left out major details on the damages. It would on further being the accident happened on January 12 and my car is still not repaired.. it took days for him to come out and inspect the vehicle and even longer after it was put in the shop and broken down to get a better assessment. Gary has been in trouble at his job with management for bad business ethics. I requested that he longer be involved with my vehicle and it was noted, I talked with two people at his job.. contacting the body shop, they couldn't move forward until someone came back out for supplemental work.. that took a week.. the initial report had false information given to the insurance provider.. mainly the mileage, it was submitted my vehicle had only 45,000 miles.. which would later prove to drag this out until today. After several visits my car has $12,500 in damages on a2012 ***.. the insurer told me the vehicle was repairable because the information given to him warranted the work, my car gas 107,000 miles. Upon finding that out he said it should be totaled.. he would start the process yesterday, for me to call my GAP insurance and file a claim. The insurer called today and said the car would be fixed, I asked why.. because the appraiser told him they were too far in and that repairs were already started and some things had been fixed..I called the shop today and no repairs have been made, the car was still broken down, some parts came in but not all.. Prior to. The insurer's words were. He's contacting the shop to stop work and pay them for services already completed and so on.. today 180° This is due to National giving false records. It all could have been avoided

National Appraisal Service Response • Feb 25, 2019

I was made aware of the owners complaint and intervened with the insurance company to assist this owner. The facts are that we inspected this vehicle at the owners parents house originally and the car was locked. There was no way for us to obtain mileage. During our initial interview to set the appointment we asked approx. mileage and it could not be confirmed. The field appraiser advised that he could not gain access to the interior to secure the mileage. We were contacted by a repair facility after the car was moved from the residence and at that time the car was dismantled and no power was hooked up to the car due to that condition. However, the mileage during that inspection played no part in the overall value of the vehicle as it pertains to a total loss vs. repair. The shop then continued dismantling the vehicle and called us again to come out. At that time during the last inspection, it was shown to us that the recorded mileage was incorrect. Based on the last inspection of the vehicle and what the shop was requesting, and based on our formula for total loss vs. repair, the unit was still considered repairable. The shop had the car for a month at that point. They had dismantled the car during different stages and had told me that the the final supplement we submitted would require no further inspections and they felt the damage was accounted for. It was thought that the owner was accepting of that decision but when that was put forth, they did not want that solution enacted. At that point in time, I contacted the carrier and the repair facility and explained the position and the car was deemed a total loss to satisfy the demands of the owner. This was done at additional considerable expense to the carrier but done to assist the owner in achieving a satisfactory outcome. At no time did my firm or any member of the field staff delay the claim. When we were contacted by the repair facility we fulfilled our obligation and inspected the vehicle within 24 hours of notification and finished our research in a timely manner. While the vehicle owner may not like the amount of time this has taken, we did not choose the repair facility and we can only inspect when called upon to do so.

Gregory *. L


PA Lic # ***

National Appraisal & Adjustment Service

Direct ***


National Appraisal Service Response • Mar 08, 2019

I apologize for your frustration and anger over this matter. I am going to reopen the file and interview the parties involved for you and provide you with another accounting of what I am told. I was not there. I am relaying to you what I am being told by the inspector. I think we may have some confusion here as to who the parties involved are with regards to the information on our file so I will try and clarify. I will provide to you what information I can from this side in an effort to try and resolve this for you. The response was in no way intended to cause you further distress. I will require additional time as one of the parties is away from work until the 15th of March. Once I have concluded my additional investigation, I will post another response for you.

Customer Response • Mar 12, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] This is all I ask and i'll be waiting for your response

Complaint: ***

I am rejecting this response because:

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Address: 1250 Germantown Pike Ste 105, Plymouth Mtng, Pennsylvania, United States, 19462-2444


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+1 (610) 279-6060


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