Dear ***,I apologize from the company that your emails were not replied to I have checked with our staff and all emails from the past three months and could not locate your emails requesting a return We also have an 800-292-that you could have used I have reviewed your order and see that all the parts do work together Unfortunately we do not know what you are trying to design Music box mechanisms and parts do have design limitations I tried calling you yesterday and left a message You do not need to return the order, please give to someone who might have a need for these parts I am sending you a check in the mail for the value of the order to the address on your original order If you still have questions as how to use these items, please call me directly I would be happy to work with you Thank you I am sorry your experience with us was not stellarWe try to work with all customers Jon B*** President
Dear [redacted],I apologize from the company that your emails were not replied to. I have checked with our staff and all emails from the past three months and could not locate your emails requesting a return. We also have an 800-292-4916 that you could have used. I have...
reviewed your order and see that all the parts do work together. Unfortunately we do not know what you are trying to design. Music box mechanisms and parts do have design limitations. I tried calling you yesterday and left a message. You do not need to return the order, please give to someone who might have a need for these parts. I am sending you a check in the mail for the value of the order to the address on your original order. If you still have questions as how to use these items, please call me directly. I would be happy to work with you. Thank you. I am sorry your experience with us was not stellar. We try to work with all customers. Jon B[redacted] President
Dear ***,I apologize from the company that your emails were not replied to I have checked with our staff and all emails from the past three months and could not locate your emails requesting a return We also have an 800-292-that you could have used I have reviewed your order and see that all the parts do work together Unfortunately we do not know what you are trying to design Music box mechanisms and parts do have design limitations I tried calling you yesterday and left a message You do not need to return the order, please give to someone who might have a need for these parts I am sending you a check in the mail for the value of the order to the address on your original order If you still have questions as how to use these items, please call me directly I would be happy to work with you Thank you I am sorry your experience with us was not stellarWe try to work with all customers Jon B*** President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear [redacted],I apologize from the company that your emails were not replied to. I have checked with our staff and all emails from the past three months and could not locate your emails requesting a return. We also have an 800-292-4916 that you could have used. I have...
reviewed your order and see that all the parts do work together. Unfortunately we do not know what you are trying to design. Music box mechanisms and parts do have design limitations. I tried calling you yesterday and left a message. You do not need to return the order, please give to someone who might have a need for these parts. I am sending you a check in the mail for the value of the order to the address on your original order. If you still have questions as how to use these items, please call me directly. I would be happy to work with you. Thank you. I am sorry your experience with us was not stellar. We try to work with all customers. Jon B[redacted] President