National Association of Credit Management

My new truck was struck and damaged by someone on the highway he struck,my truck with a object ROAD RAGE I called the state police and it was logged in the [redacted] ma barracks the persons vehicle is insured with safety insurance as well as my truck I forwarded the police log to [redacted] the claims adjuster he told me I was responsible foe my deductible I told him to go after the other insured apparently he didn't care and deducted three hundred from my claim I Have been a customer for THIRTY YEARS!!!! The adjuster said its a he said she said basically calling me a year old liar this is the third problem I have had with safety insurance they are not worth dealing with go to [redacted] or [redacted] I've owned my own automotive business for over forty years they are the worst they don't pay please feel free to contact me I have two more claim stories that will blow you away best $hundred I've ever lost now since I don't have to deal with them anymore when I cancel regards

I recently had the most OUTSTANDING experience with Safety Insurance [redacted] SeviceMy car was parked beside/hit by a wooden farmstand structure that was blown over during a freak microcell thunder stormThere was significant damage to the entire right sideI placed a call to report the damage and was given the opportunity to get it taken care of through The Safty Insurance [redacted] drive up claim center in [redacted] In mins the damage was appraised, the appt for the repair work was made and the coordination of a replacement vehicle was set-all by the [redacted] CLAIMS COORDINATORS [redacted] and [redacted] A few days later, I returned to [redacted] in [redacted] to drop off my keys/car which was transported to the body shop by Safety, picked up my rental and off to work I went in under mins!!! [redacted] kept me up to date and informed of progress every 48hrsWhen the work was complete I received a call from [redacted] to inform me that the car was back at Safety, re-inspected to ensure all work was completed and ready to be picked up! I returned to the Safety Insurance [redacted] to find my car looking shiny clean and as good as new! I gave the key for the rental to [redacted] and was back on the road in minutes! This was the most amazing experience I have ever had with an auto insurance claim!! I can't stress enough how grateful I am for Safety's [redacted] CLAIM SERVICE and to [redacted] and [redacted] for making this claim the easiest convenient and most pleasurable experience! (did I mention that this amazing service is free) I'm now a Safety Insurance client for life!

This is in regards to auto accident claim # [redacted] My mother was in a car accident with Safety's insured on March 21'sDue to the English Language barrier I am handling this claimSince then it has been extremely difficult to get any answersThe adjusters do not pick up the phone or return phone callsIf they do they are very rude, they do not let me ask any questions, they talk over meIf I finally get a question across I'm rudely told, no, I don't know and absolutely noDue to this horrible customer service I know this claim has not been handled in good faith

I left my auto insurance company and a separate home owners to join home/auto together and went with SafetyMy agent gave me their name as a choice, I was with Safety for two years, never missed a payment but was down graded from Premium customer to standard which raised my premium because Safety's under writer missed the fact that over years ago I had to claim bankruptcyI was switched over to another company that has a much higher monthly payment than SafetyI was told by my agent Safety considers bankruptcy customers to be a higher risk and was told today from Safety this is a practice of theirs.How can someone rebuild their credit let alone be punished because their under writer missed a major issue? I've never missed a bankruptcy payment or Safety.paymentNow because of their error I'm forced into a higher monthly payment I think this is discrimination and sets me back from rebuilding my credit

Not once have I had a call returned [redacted] hung up on me, I asked for a written apology and did not receiveI tried to clear things up and work with Safety before reporting to Revdex.com, not one person caredI have had medical issues due to the amount of stress I have gone through with safety insuranceSafety insurance lied to me about my last claim stating the other driver said I was at fault which was untrue, I contacted the other driver myself who is also a safety insurance customer, who was upset that safety insurance went behind his back and lied about the claim as wellThe other driver was nice enough to work something out with me since I was unable to count on my own insurance company who are a bunch of rude, unprofessional, careless and untrustworthy group of employees

ON 9/23/I LEFT WORK AT ABOUT 5PM TO AND WALKED UP THE STREET TO MY VEHICLEAS I APPROACHED MY VEHICLE, I SAW THAT IT WAS DAMAGED ON THE RIGHT SIDE AND APPEARED TO BE HIT BY SOMETHING OR SOMEONEI WAS PARKED ON THE LEFT SIDE OF THE ROAD AND I AUTOMATICALLY ASSUMED THAT SOMEONE HAD BACKED INTO MY CAR AS THEY PULLED OUT OF THEIR DRIVEWAY I LOOKED AROUND AND SAW THAT THERE WAS NO ONE AROUND AND THAT THERE WASN'T A NOTE OR ANYTHING LEFTI THEN CALLED MY BOYFRIEND WHO ADVISED ME TO JUST DRIVE TO A SHOP IF THE CAR WAS DRIVABLEI DIDNT CALL THE POLICE BECAUSE I DIDNT THINK THAT THEY COULD DO ANYTHING IF THERE WASNT ANOTHER VEHICLE AROUND OR ANY WITNESSES, EXACTLY WHAT I TOLD MY INSURANCEI REPORTED THE CLAIM TO MY INSURANCE THE NEXT DAY AND WAS CONTACTED BY AN ADJUSTER ON 9/I EXPLAINED WHAT HAPPENED AND HE STATED THAT HE WOUND ASSIGN IT TO AN APPRAISER AND HAVE THEM GO LOOK AT THE VEHICLEON 9/THE ADJUSTER CALLED ME AND INFORMED ME THAT THE APPRAISER, [redacted] , HAD DEE

Attached is a copy of the letter I sent to my insurance company on July 31, regarding possible fraud by 5-star discount roofing ( [redacted] **, Halifax MA with list of contacts I would send it to if he could not fulfill the contract quicklyHe has my payments and seen this information, but claims he cannot do it now

I was rear ended by one of their policy holders in March of I called in shortly after to have a claim startedI received a letter stating that they will be paying for the damage to my car since their policy holder is at faultI have called several times to speak to my adjuster and I have not been able to get a call back at allI have questions regarding the repairs needed for my car and the people I have spoken to, aside from being extremely rude, just cut me off and send me to the very adjuster that I can never get ahold ofThey refuse to answer any questions and am constantly bounced from person to person

I had an insurance premium payment bounce due to lack of funds at time of collection, and when I settled up shortly after Safety did not re-instate my policy as expected. Instead, days later they threatened my local insurance agent and I, that reinstatement would not be guaranteed in the future. No company policy was cited, simply the whim and discretion of an individual. With a saturated market of auto insurance companies I can't imagine that this is a competitive practice, and I also worry that those less fortunate than I am would be treated unfairly under this practice.

This review involves a claim from an auto accident in which I am supposed to have full coverage for Anyway the service was absolutely terrible While I have only days rental coverage, it is the incompetence of Safety insurance to get answers from their sub-contracted appraisers in a timely manor In other words [redacted] had been dragging their feet the whole time and Safety did absolutely nothing to get me back on the road They kept saying things like I'll get back to you or times where they just didn't get back to me at all Long story short I ended up paying my deductible out of pocket along with rental and supplemental damages from the accident that first Safety took weeks on weeks to finally just say no they are not paying After my adjuster told me they would cover it Then my adjuster contacts me after saying the rental will be covered and says he mis-calculated and I will have to pay for that also After the fact that they gave me the green light I missed work and even a weekend trip Who is going to pay for all this where I am already paying full coverage premium??? See you in court Safety You thieves Where are the Police to charge these crooks They work to protect the rich but will jail us for driving with no insurance Hypocrites

Awful company! Stay away at all costs

My wife was involved in an accident with a person who has Safety Insurance as their auto insuranceThey rear ended my wife's carAnd both party has agreed the person who rear ended my wife's car at 100% fault Safety Insurance rep instructed my wife concerning the baby seat that was occupied by my son during the accident needed to be replacedOnce an identical seat is purchased we need to cut the seat belts off of the original child seat, rendering it uselessPhotograph the results and submit the photo along with the purchase order invoice for a reimbursementWe have submitted all info more than weeks ago with follow up email asking for updatesZero response from safety insurance Here is the insurance rep that I was dealing with and the claim number: [redacted] [redacted] ext: ***

Their Insured client was under direct responsibility of a vehicleUnder the responsibility of the insured, the vehicle was STOLENNow Safety Insurance Company is saying they don't cover that car since it was "not on the policy." NoIf my friend drives my car, and crashes it, for example, all insurance claims are handled by the provider that covers the DRIVERNot necessarily the carIf my friend sent the claim to my insurance provider, they AUTOMATICALLY forward the claim to his insurance providerThis has happened to me before, and that is how it was taken care of, yet SIC doesn't want to take care of anything