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National Auto Alliance

2747 W Clay St Ste A, Saint Charles, Missouri, United States, 63301

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Phony, Deceptive Mail
Their letter states "Official Business", "Penalty for Private Use, $300", "RESPONSE TO THIS NOTICE REQUESTED", "IMMEDIATE RESPONSE REQUESTED", "Call to verify the below information". They provide a year and vehicle make of a vehicle I never owned. When questioned on that they say it is just an example, and describe the partial VIN as a mock VIN. Taylor, who received my call, calls the letter as an offer, a.k.a. solicitation, although the letter does not identify itself as such.

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Scam Mailers
No company name on mailers, no return address, get two or three mailers a month. At least! Even left me an obnoxious voicemail that I have not called them to buy a warranty. Total scam all the way.

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+1
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Unsolicited Mail
This company obtains the date your warranty expires on a car purchase and then sends out unsolicited letters stating FINAL NOTICE and of course continues to send them. The letters have no company name or address, just the 1-888-664-0447 number. Why would anyone do business with a company like that? Apparently the dealer sells the warranty information to these marketing snakes and they send these creepy notices out to the owners.

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+4
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Obvious Scam
This is at best a scam - aka Warranty Assurance

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+6
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I purchased this warranty approximately four months ago. I called the number on the bank card and no one would get on the phone. The number didn't belong to National Auto Alliance. It went to another payment system. I called this company last week to cancel the policy. Initally, he was unable to get in contact with the company. Then my wife called and they answered. When I finally get in contact with them, they told me I needed to send them a letter to cancel with my VIN number and the license plate number.

National Auto Alliance Response • Oct 07, 2020

contacted us on 10/2/2020 to cancel the coverage plan on his 2017 Kia Optima. He was instructed to send in a LOC (letter of cancelation) with the proper information needed to make sure they get back every dollar he deserves. We have had this policy cancelled out since of 10/2/2020. At this point we have refunded 100% of any and all money *** has put into this policy. We have sent a check in the amount of $816.32 to the address on file. Check number 1029. We hope this is everything he wanted, if there is anything else we can help *** with we encourage him to contact our customer service directly ***. We look forward to hearing from all parties involved.

Customer Response • Oct 07, 2020

Complaint: ***

I am rejecting this response because:

Sincerely,

***,

because the business debuted my card every month to take the funds.... why can’t they put it back as quickly as they took it!!!

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Address: 2747 W Clay St Ste A, Saint Charles, Missouri, United States, 63301

Phone:
+1 (888) 664-0447 0 0
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Web:
www.nationalautoalliance.com

This website was reported to be associated with National Auto Alliance.

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