National Auto and Truck Salvage

As expected the [redacted] at Sonny's Camp 'n Travel have absolutely NO problem distorting the truth, telling outright lies and being deceitful solely for the purpose of stealing an extra few thousand "in God we trust" dollars from unsuspecting customersAttempting to make irrelevant statements to distract from the real issue will NOT workHere is the issue in a nutshell;Your salesman, [redacted] , wilfully and fraudulently and with managements blessing sold me a factory reject [redacted] as new without revealing its status as a factory rejectAlthough [redacted] and the prep guy, [redacted] , knew of all the latent defects neither of them disclosed such defects to meEverybody at Sonny's was on board in perpetrating this fraud iWhy did [redacted] deliberately choose NOT to show me the [redacted] 261, which had passed factory inspection and was hidden from sight on a rear lot? ii [redacted] , as the prep guy, was intimately familiar with every aspect of the [redacted] Why did he choose NOT to point these flaws out to me? Of course, he was following managements instructions and are still employed at Sonny's [redacted] A number of the latent defects COULD NOT be repaired and both Sonny's and [redacted] kept on dragging their feet thereby forcing me to either accept the [redacted] AS IS or get rid of it by trading it in, a practice which both parties are very familiar with.Finally, I suffered a loss of $ [redacted] as a result of the fraudulent actions of Sonny's employees

First of all Sonny's has always and will always strive to give the customer the best experience of buying an RV, saying that the customer is combing both deals when it comes to what he is asking for, at no time did the customer not have any idea about ALL the figures we gave him, after the first deal with the [redacted] the customer CALLED and ASKED if we could help him out by trading to a different RV he skipped over a salesperson and talked about trading with the SALES Mgr to get the best deal possible, and the whole purpose of the trade was to provide customer satisfaction, at any time did the customer bring up anything as far as any kind of refund, he just wanted to trade to another camper, and we didn't just take it like another customer trading a camper we wanted to help him out by giving him a $ [redacted] store credit to our parts store, swapped over is hitch work and no chargeThe $ [redacted] he is refer to is the sales tax from the first camper he bought from us, which every customer has to pay sales tax, and the $ [redacted] is what is charge for tag and title workThe [redacted] was sales tax on the second camper that the customer traded for and again every deal has to be charged sales taxThe range cover is something the CUSTOMER wanted to add on to his first camper, the hitch ball was bent when the customer came to trade the second time with us, ,the battery as previous stated was under warranty and any Interstate dealer would have replaced it, the CUSTOMER decided to go to a [redacted] and get a batteryThe $ [redacted] is the trade difference between the first camper and the second camper, but the [redacted] includes sales tax tag and titleThe last thing that the customer mentioned when he was finished up with the service tech on the [redacted] was that he was HAPPY and Satisfied with the Camper, and at no time did the CUSTOMER mentioned any kind of disagreement with the DEAL OR THE NEW CAMPER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** TO: Revdex.com,
there was NO offer from Sonny’s** *** ** ** *** *** ** *** *** ** *** ** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ***Sonny’s is well aware of the fact
that a factory reject ( read lemon ) which could NOT be repaired was sold to me
as newThis business practice is 100% in line with Sonny’s policy of how to
dispose of factory rejects as set out in my original complaint.I did NOT willingly trade in my “new”
*** factory reject after seven weeksIt became clear to me that neither
Sonny’s nor *** *** was going to honor their obligations under the one
year warrantee as they knew that the *** COULD NOT be repaired.DO NOT lie, Sonny’s refused to listen
to or come to the assistance of *** and *** of *** *** after they had bought a factory rejectThe
factory approached them and initiated a discussion regarding a possible
resolution.DO NOT LIE*** and *** has NOT
sent you any customers, they were just happy to get rid of you.My “unnamed sources” are our local
dealers who are reputable business ownersYou even admitted that the
information they gave me about *** and *** is correct, as was the
information about the ball installed by *** with a too small shaft.My original weight distribution
worked perfect for ten years, including hundreds of times I had to back upThe
folks here at *** laugh at your ridiculous statement about NOT backing up
with my original system, which according to them had an unlimited lifetime, had *** installed
it at 21”+ and NOT 18”. I never said that Sonny’s is a
*** dealerI mentioned this incident to highlight the fact that selling
factory rejects to unsuspecting customers as new is a widespread practice by RV
wholesalers like Sonny’s.Regarding the *** you knew that
you would not be able to con me into buying another factory reject and
therefore you made sure that the *** had a “ passed factory inspection,
ready to be shipped” factory sticker on it.Regarding the shipping of a “factory
reject” I would refer you to the *** *** website which clearly states that
NOT ALL units are inspected prior to shipping.Why
is it that the *** with nine obvious major flaws and WITHOUT a “passed factory inspection” sticker was
shipped and the *** with a “passed factory inspection sticker” and NO
obvious major flaws was also shipped? *** *** ***There are nine major flaws and none had to
this day been repaired to my satisfactionOnly the hitch and weight
distribution system which was broken by Sonny’s incompetent service department
employee, ***, was replaced.***, it seems that you do not understand the
English languageSonny’s *** employee, ***, installed the ball with a too
small shaft, as was pointed out by an
employee of *** RV in *** as soon as he laid eyes on the hitch.You have NOT denied that *** is an
incompetent employee who was asked to perform a task outside of his
capabilities on a “new” *** for which I paid $15,I thanked *** when
I received the *** because that is what educated men do who were raised right
by their parentsObviously none of Sonny’s employees, *** *** *** *** ** ***, fall into this category.*** ***, for your information, I owned the
*** *** for years, during which time I only had to replace the
battery once ( compare that with your reconditioned Interstate battery which
lasted only three weeks) and one spring of the spring-loaded awningAll
wear and tearCompare that with your *** and all its major flaws which
were present at the time of purchase and delivery.Your policy of pleasing a customer at an
additional $*** to the customer should be explained to the customer during
the first telephone conversationI guarantee you will NOT have one sale*** ** ***You talk about five failures? How about five
MAJOR failuresIf these failures are commonplace then why were they absent in
the used *** Cruiser which I bought in and also in the new ***?Every Sonny’s employee involved in the sale of
the *** knew it was a flawed unit and that is why *** was ducking and
diving on the day of the sale and absent when the *** was handed overAlso,
compare ***’s very superficial demo compared with *** extremely thorough
demonstration of the *** was instructed to highlight the
appliances that worked and to avoid the flawed ones in order to distract the
buyer.*** It is your business practice to offer
a trade in because you make money twice on two different salesIf you were an
honorable enterprise you would have exchanged the *** with the *** with
NO money changing handsPLEASE read your 9th last sentence
At long last an ADMISSION and something we all agree on and I quote “WE DO
INTENTIONALLY DECEIVE ANY ONE”.I am a very DISSATISFIED customer and intend
to post my complaint on every appropriate website until such time as I receive
a full refund

Wow! This is a suprise due to the fact the customer had just received there second unit from us in seven weeksThere is a lot of misinformation given by an unnamed source in this letter as well as some obvious omissions by the customer In length and detail let's set the record straightI
would like to also state that our reputation overwhelming diminishes the value of that single *** as that the customer has been taken care of and has sent us several customers since that report was posted they have just failed to remove the posting to dateOk, first off while we do not offer the *** here the customer is correct that the two units (*** and ***) are constructed the same and at the same factory just have different interior color optionsThe *** is also a *** *** product and produced with the same guidelines as both *** and ***We are not and have never been any type of wholesale dealer or and the factory does not deliver units that do not meet their build standards to the dealers so there would be no way to receive a "factory reject." If by chance a unit does fail a factory inspection that inspection would be performed internally at the factory and very undoubtedly not released to the public for such information to be available to anyone especially a consumer much less a dealerIt would simply be put back into line and necessary corrections made before releasing to the dealerThe two mistakes pointed out by the customer on the installation of added materials was taken care of to the customers satisfaction one by reinstalling the TV mount to his satisfaction and two we paid more than $*** to another dealer to get a brand new hitch installed as the customer provided his own hitch at our delivery and was well worn by the time it it made it through years and different dealers on its way to usThe style of hitch the customer is towing with has a friction sway on it and CANNOT be on when backing up which the customer did and states he did in his complaintThe fact the customer wants reimbursement for the fact THAT dealer installed the wrong ball onto the NEW hitch shows anyone can make a mistake but only Sonny's is responsible in his eyesAll of these campers are built by people and are subject to some failuresThis is why the manufacturer provides a one year full warranty to get these "bugs" worked outThe fact the customer has a compartment door, bed frame, a small seam not sealed, a switch failure and a screen door physical damage does not make the unit "inferior" qualityThere are well over systems in this camper and he experienced failutesWe do not receive reconditioned batteries from interstate and they carry a yr full replacement warranty that I'd Nationwide and could have been exchanged at ANY Interstate dealer across the country As for our technician and our honesty in question, we would NEVER EVER swap a tire on a unit with one that has a screw in it intentionally and we in fact installed a brand new wheel and tire assembly straight off our pallet of New assembliesDo we make mistakes, sure, we are human after all and we do all we can to fix those mistakes We did have the exact same unit on the lot as it is customary to have more than one of a good floor plan on the lot, but the two are identical and neither had any known issues on *** part or Sonny's RVWe encourage our customers to ask as many questions as they want, in fact our technician recalls the customer giving him a compliant about how informative he was as the new camper had many more features than his previous oneTo sum it all up we try to satisfy the customer's concerns when they arise, if a situation comes to the point where the customer loses trust in the camper we do offer a trade depending on the situationWe do this to please the customer not to remove blame or wash any hands of warranty coverage in fact *** *** still covered the repairs after the customer traded to make the unit correct for the next buyer but he is correct in the fact it will be sold as a used camper now that he has used itWe are a Christian business and we will continue to profess our faith and leave our signs posted as it is our Lord who gives us the strenth, direction, ethics and we will represent him until he call for usWe do intentionally deceive any one and will always do everything in our power to correct any mistakes we do makeWe also gave the customer a $*** credit to our store at his latest purchase to make sure he had all he needed accessory wise to camp with comfortHe received a demonstration as without special instructions to do so by another technician that knew nothing of his previous troublesThe difference of $*** was simply trading a used unit on a new unit which was completely optional for the customerThe repairs were made being made and parts were on order to repair previous camperWe cannot be responsible for how far a customer travels for warranty repairs, this would be the same of any warranty repair on any productWe love to our customers come back if they need repairs because we believe we have one of the best technicians out thereWe simply traded this customer to a unit he picked outOur main objective at Sonny's is always try to help the customer anyway possible we can

First of all Sonny's has always and will always strive to give the customer the best experience of buying an RV, saying that the customer is  combing both deals when it comes to what he is asking for, at no time did the customer not have any idea    about ALL the figures   we gave him, after the first deal with the [redacted] the customer  CALLED and ASKED  if we could  help him out by trading to  a different RV  he skipped over a salesperson and talked about trading with the SALES  Mgr.   to get the best deal  possible, and the whole  purpose of the trade  was to  provide customer satisfaction, at  any  time did the customer   bring up anything as far as any kind of refund, he just wanted to  trade to another camper, and we didn't just take it like another customer trading a camper we wanted to help  him out by giving him a $[redacted] store credit to our parts store, swapped over is hitch work and no charge. The $[redacted] he is  refer to  is  the sales  tax from the first camper he bought from us, which every customer has to pay sales tax,  and the $[redacted] is what is charge  for tag and title work. The [redacted] was sales tax  on the second camper that the customer traded for and again every deal  has to  be charged sales tax. The range cover is something the CUSTOMER  wanted to add on to his first camper, the hitch ball was bent when the customer came to trade the second time with us, ,the battery as previous stated was under warranty and  any Interstate dealer would have replaced it, the CUSTOMER  decided to go to a [redacted] and get a battery. The  $[redacted] is the trade difference between the first camper and the second camper, but the [redacted] includes sales tax tag and title. The last thing that the customer mentioned when he was finished up with the service tech on the [redacted] was that he was HAPPY and Satisfied with the Camper, and at no time did the CUSTOMER mentioned any kind of disagreement with the DEAL  OR THE NEW CAMPER.

As expected the [redacted] at Sonny's Camp 'n Travel have absolutely NO problem distorting the truth, telling outright lies and being deceitful solely for the purpose of stealing an extra few thousand "in God we trust" dollars from unsuspecting customers. Attempting to make irrelevant statements to distract from the real issue will NOT work. Here is the issue in a nutshell;1. Your salesman, [redacted], wilfully and fraudulently and with managements blessing sold me a factory reject [redacted] 261 as new without revealing its status as a factory reject. Although [redacted] and the prep guy, [redacted], knew of all the latent defects neither of them disclosed such defects to me. Everybody at Sonny's was on board in perpetrating this fraud.      i. Why did [redacted] deliberately choose NOT to show me the [redacted] 261, which had passed factory inspection and was hidden from sight on a rear lot?              ii. [redacted], as the prep guy, was intimately familiar with every aspect of the [redacted] 261. Why did he choose NOT to point these flaws out to me? Of course, he was following managements instructions and are still employed at Sonny's. [redacted] [redacted]2. A number of the latent defects COULD NOT be repaired and both Sonny's and [redacted] kept on dragging their feet thereby forcing me to either accept the [redacted] 261 AS IS or get rid of it by trading it in, a practice which both parties are very familiar with.Finally, I suffered a loss of $[redacted] as a result of the fraudulent actions of Sonny's employees.