National Auto Credit, Inc.

Mohd N*** Apr to me NATIONAL AUTO CREDIT, INCNORTH RIDGE RD MADISON, OH 44057OFFICE:440-428-FAX:440-428-8889Complaint ID:***Dear *** ***,Reasons to damage transfer case and loosing all the oil:1) if the vehicle speed above 45mph and driver shift to 4WD HIGH on the fly (while driving)Big mistake that will damage transfer case and loose it oildriver should shift to 4WD HIGH under the speed off 45mph or the best while in park.2) driver shift to 4WD Low at any SpeedBig mistake ; Driver should engage 4WD LOW only When vehicle is on Park only.3) Maximum speed to drive vehicle at 4WD LOW is 25mphIf driver push vehicle above 25mph ; will damage transfer case and lose oil.4) if the vehicle bottom (transfer case) hit a side walk or any object; that may damage transfer case.5) loan vehicle to a friend or family member who doesn’t know all of the above may case any damage especially messing around with the 4WD.one or more of the above was done to the vehicle after the purchase; cased transfer cased damaged and loss of oilAs a result Transfer case will make a continuous load noise.Mrs*** mentioned in the 1st letter that “she purchased the vehicle on 2/26/And drove the car with no issues until 3/19/16” if the transfer case had no oil; Vehicle will be making load noise and she would never buy that vehicle.Mrs*** inspect the vehicle before she bough itAnd took the vehicle to here mechanic prior to the vehicle purchaseAs a result of here mechanic inspection everything was goodVehicle had no problemsIt is in a good condition and she can buy itIf the transfer case had no oil or had any damage her Mechanic or any one walking in the street will be able to hear the load noise coming from the vehicle.That means nothing was wrong with the vehicle until she or someone else damaged the transfer case; by one of the above reasons.Which vehicle was sold No Warranty from us, But we gave them free moths warranty from a 3rd party warranty companyAnd it is up to them to keep the warranty after moths by continuing making payments on the warrantyWe paid the 1st moths.At this point I advise them to follow with the warranty company to fix there vehicle.They have $deductibleAs a courtesy I will pay them the $deductibleOnly one time courtesy.Thank you in advance for your attention in this matter.Mike a***[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We are denying this answer because, the salesman Alan told us as well as our mechanic that the 4 wheel drive actuator had just been replaced by their mechanics at the lot. Alan also assured us and our mechanic that all fluids had been freshly changed. As our mechanic told us, the actuator is inside the transfer case and we had no oil in the transfer case when we took it to the transmission shop. The transmission shop said that there are no leaks and it is obvious to him that whoever drained it, never refilled it. The transfer case is a sealed unit with no dipstick to check the oil level. Even still, our transmission shop as well as our personal mechanic said that unless it is leaking or there is something wrong with it, a transfer case typically should not be opened. Yes, we all took the word of the salesman to be true, which perhaps we should not have. Ultimately, we are now stuck with a vehicle needing repair because your mechanics didn't double check their work. This also leads me to question if the actuator was ever actually changed! It is unfortunate that this happened, but in the end it just shows that the company doesn't care as long as they get their money!
Regards,
[redacted]

NATIONAL AUTO CREDIT, INC Dear [redacted], Complaint ID:[redacted] for 2003 [redacted] Vin#[redacted] Mrs, [redacted] purchased the 2003 [redacted] Ving[redacted] Which vehicle was sold As-Is, attached you will find supporting documentation of that fact, however Mrs...

[redacted] had the opportunity to inspect the vehicle before she bough it. On 02/26/2016 Mrs [redacted] sent her mechanic of her preference to inspect such vehicle, on 02/25/2016 Mrs [redacted] came to test drive such vehicle and express interest in finalize the sale transaction on 02126/2016 which Mrs [redacted] did. Mrs [redacted] know and accept and fact that the vehicle that she was buying was sold As-is and accept and signed accepting that fact. Should you have any question please contact as the number above. Best Regards, Mike A[redacted]