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Reviews General Merchandise, Transmission, Engine Equipment National Auto Distributors

National Auto Distributors Reviews (12)

In response to your correspondence dated March 6,2015, I have reviewed the above captionedclaim and respond accordingly.This accident occurred on February 1, when our insured, [redacted] , drove his 2013Hyundai Elantra over a pile of snow recently plowed from a side streetThis resulted in damageto the front bumper and fog lightsIt was reported to [redacted] Insurance Company on February2nd by [redacted] Claim Representative [redacted] made contact with [redacted] the same day and made arrangements for the vehicle to be inspectedThe inspection wascompleted on February 3rd and a payment of $761.08, reflecting a $collision deductible, wasissued on February 4th[redacted] spoke with [redacted] on the February 4th to advise of the payment and obtain thename of the body shop [redacted] was using for repairs [redacted] advised hisappointment was scheduled for February 10th and [redacted] would be completing repairson the vehicleA rental reservation through [redacted] was then scheduled for two days whichwas adequate time for the repairs to be completed [redacted] received a voicernail from ***on February 16th and was advised there was additional damage to the undercarriage [redacted] calledback immediately and left the body shop a voicemail asking them to fax a supplemental estimateto his attentionAfter repeated attempts to contact [redacted] , the supplement was notreceived from the body shop until February 26thThe vehicle was promptly re-inspected thatsame day and a supplemental payment was issued directly to [redacted] Including thesupplement, this was no more than a two day repair [redacted] extended the rental to February 23rdfor a total of daysIt is our position that the delays in the repair were a direct result of thebody shop's inability to provide requested documentation in a timely mannerWe havesuggested our insured to pursue the shop for any additional consideration[redacted] Insurance Company believes we have fulfilled our rental reimbursement obligation incovering the rental costs for the period of time reasonably required to repair [redacted] covered autoIf you have further questions or I can provide any additional information regardingthis matter, please feel free to contact me at ###-###-####, extension ***Sincerely, [redacted] *** [redacted]

I have located some of the old damaged parts from the air conditioned unit that was replaced - I need to confirm the mailing address to send such parts [redacted] Grange Mutual Casualty Group [redacted] please confirm the above addressRegards, [redacted]

Grange Insurance has promptly responded to every claim presented by [redacted] in writing as requested Grange Insurance provided the claimant with a very detailed market search supporting a value of $(plus taxes and fees) This value included a deduction for unrelated prior damage to the vehicle The fair market value was determined based on a thorough regional search that included comparable vehicles that are currently for sale or that have recently sold The report included specific details about the vehicles, including the year, make, model, VIN, mileage, address, and seller phone number This market valuation also included some of the comparable vehicles provided by the claimant that had contact information and could be verified Grange has requested information regarding the passenger’s injuries sustained in the accident and corresponding medical treatment, but have received no information from her Total loss paperwork was sent to [redacted] as soon as possible to help expedite the settlement of his claim Based on [redacted] law, the proper elements of damage to personal property include necessary and reasonable expenses incurred due to the damage of the personal property [redacted] law does not consider the alleged time and energy [redacted] spent researching vehicles, doing legal research and having legal consultations as reasonable and necessary expenses incurred in connection with the property damage to his vehicle Grange has fairly evaluated the market value of [redacted] vehicle and provided a rental vehicle for days

Grange Mutual Casualty Company is in receipt of the above complaint and will address theissues as requested.Grange received notice of this loss on December 30, The claim was assigned to ClaimsAdjuster [redacted] who promptly contacted [redacted] the same day [redacted] ***'s investigationrevealed that there was no coverage under [redacted] ***'s Dwelling Fire policy (DF-1) as theft is nota covered perilThe claim was denied and a denial letter was sent to [redacted] ***[redacted] also determined that this property was vacant and sent an underwriting notice to [redacted] ***, Grange Personal Lines UnderwriterDue to the vacancy, Grange sent acancellation notice to [redacted] on January 16, stating that the policy would be cancelledon February 21, [redacted] contacted her local agent [redacted] at [redacted] *** and informed her that she no longer needed the policy and wanted to cancel effectiveJanuary 27, The agent sent her a cancellation request form to be signed and returned.This form was not returned to the agent by [redacted] ***The policy renewed on January 27, 2015and then cancelled on February 21, which resulted in the $of earned premium owed.In speaking to [redacted] ***, Grange Personal Lines Underwriter, if [redacted] sends in thesigned cancellation request form, her policy cancellation date can be changed to January 27,and she will not owe the $1I contacted [redacted] today and explained the situation.She believes she still has the cancellation request form that her agent sent to her and she willcomplete it and send backShe was under the impression that she didn't need to sign the formIinformed [redacted] that if she signs and returns this form, she will not owe the $49.46.Thank you for the opportunity to respondIf you have any additional questions regarding thismatter, please feel free to contact me at ###-###-####.Sincerely, [redacted] ***###-###-#### [redacted]

Dear [redacted] This letter is in response to complaint ID [redacted] filed by our insured [redacted] regarding aclaim filed on his record that was not meant to be a claim.The above mentioned claim was claim was filed with us on March 28,We contacted theinsured, [redacted] ***, to get details on the loss and he indicated that the loss was minor and thathe did not intend to file a claimWe closed the claim without and pay and closed our fileOnJanuary 15,we received a call from a [redacted] Insagent regarding this claim on record[redacted] was placing his insurance with [redacted] and they inquired about the claim and thestatusI reviewed and agreed that this should not have been a claimI requested our HomeOffice send a request to CLU to have this claim expunged from the recordThis was completedon January 16,by Grange InsuranceWe called the [redacted] agent back on this date toinform them that we have requested to have this claim removed from the CLU report.Please feel free to contact me with any further questions or concerns regarding this matter.Sincerely, [redacted] Grange Insurance###-###-####

[redacted] [redacted] This letter is in follow up the most recent communication from [redacted] regarding the claim Upon receipt of [redacted] ’s follow up the timeline provided on our original response was reviewed for accuracy Our records have verified the investigation timeline that was provided in our original response Please see our timeline below [redacted] called in the above mentioned claim by phone on Friday, September 12, at 1:PM It is important to note here that all contact information was provided by [redacted] directly The claim was assigned to adjuster [redacted] [redacted] placed a call to [redacted] at the only phone number he provided; the log time of the call was 2:PM on the same date There was no response and a message was left Contact was established with [redacted] on Monday, September 15, During this conversation he indicated that the unit was replaced over the weekend [redacted] obtained the contact information for [redacted] at [redacted] and called him on this same date A message was left for [redacted] and not immediately returned [redacted] established contact with [redacted] from [redacted] on Tuesday September 16, [redacted] asked [redacted] if the unit was available for inspection [redacted] indicated that the unit had been disposed of and was not available for inspection [redacted] asked if there was anything available for inspection and it was repeated that the unit had already been disposed of Based on our lack of ability to inspect the unit to confirm lightning damage, the claim was sent to management for denial review on Wednesday September 17, After approval by management, the claim was denied and the customer was called A letter stating our position was mailed to [redacted] on this same date With respect to [redacted] ’s questions at the end of the letter, we are required to consider any new information that may change our position As stated in our previous response, [redacted] ’s conversation with the HVAC representative indicated that there was nothing to inspect as the unit had been disposed of We would consider photos, parts, written diagnostic records dated on or before the replacement or any other type of evidence [redacted] or his vendor can provideAll submitted evidence is subject to verification that it is genuine to [redacted] ’s damaged unitEvidence that cannot be verified will not be considered Accepting evidence for review does not guarantee a change in our coverage position If no further information is submitted for consideration, Grange Insurance will remain with our previously stated position and will consider the matter closedPlease contact me at ###-###-#### with any questions Sincerely, [redacted] Grange Mutual Casualty Company [redacted] *** PH: ###-###-#### Email: [redacted]

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter is in follow up the most recent communication from [redacted] I regarding the claim Upon receipt of [redacted] i’s follow up the timeline provided on our original response was reviewed for accuracy Our records have verified the investigation timeline that was provided in our original response Please see our timeline below [redacted] called in the above mentioned claim by phone on Friday, September 12, at 1:PM It is important to note here that all contact information was provided by [redacted] I directly The claim was assigned to adjuster [redacted] [redacted] placed a call to [redacted] at the only phone number he provided; the log time of the call was 2:PM on the same date There was no response and a message was left Contact was established with [redacted] on Monday, September 15, During this conversation he indicated that the unit was replaced over the weekend [redacted] obtained the contact information for [redacted] at [redacted] and called him on this same date A message was left for [redacted] and not immediately returned [redacted] established contact with [redacted] from [redacted] on Tuesday September 16, [redacted] asked [redacted] if the unit was available for inspection [redacted] indicated that the unit had been disposed of and was not available for inspection [redacted] asked if there was anything available for inspection and it was repeated that the unit had already been disposed of Based on our lack of ability to inspect the unit to confirm lightning damage, the claim was sent to management for denial review on Wednesday September 17, After approval by management, the claim was denied and the customer was called A letter stating our position was mailed to [redacted] on this same date With respect to [redacted] ’s questions at the end of the letter, we are required to consider any new information that may change our position As stated in our previous response, [redacted] ’s conversation with the HVAC representative indicated that there was nothing to inspect as the unit had been disposed of We would consider photos, parts, written diagnostic records dated on or before the replacement or any other type of evidence [redacted] or his vendor can provideAll submitted evidence is subject to verification that it is genuine to [redacted] ’s damaged unitEvidence that cannot be verified will not be considered Accepting evidence for review does not guarantee a change in our coverage position If no further information is submitted for consideration, Grange Insurance will remain with our previously stated position and will consider the matter closedPlease contact me at ###-###-#### with any questions Sincerely, [redacted] Grange Mutual Casualty Company [redacted] PH: ###-###-#### Email: [redacted]

We NEVER agreed to open another policy and when *** from [redacted] signed us up, she never said it was a temporary discount she was signing us up for....Obviously you are not going to own up to that but there is still the issue $that we paid on the last statement Regards, [redacted] ***

Its funny how I offered all this after your first agent ( [redacted] ) denied the claim and I was told that was NOT an option - he said the decision was made and that was that! And now you tell me (A MONTH LATER) that you will consider photos, parts, written diagnostic records dated on or before the replacement or any other type of evidence! Very improper business tactics your company is using in this situation – your “smoke and mirror” approach to WASTING time and letting things cool down when I could have provided this information when it was still hot and fresh Now before we waste any more time, I need to know what you will accept as far as photos, parts, written diagnostic records dated on or before the replacement or any other type of evidence Is there a certain format, an official procedure, or a correct letterhead that you will accept? This is the THIRD time I have asked if you could consider all this and yet you want to BAFFLE me with all your phone records – would not the best business practice in this situation be to work directly with the LOYAL CUSTOMER to find resolution ..IN THE FIRST PLACE? It boggles my mind that you would actually let a customer cancel their policy and stop doing business – when you could have simply worked with him and avoided all this! And as I mentioned in previous letters ..ALL of our family and some of our friends have ceased business with your company! I could NEVER recommend Grange as a viable option for insurance coverage to ANYONE! I am not convinced that you are the appropriate person to deal with regarding my concerns? I am requesting to speak to your direct supervisor for I feel as if you’re not capable of handling customers concerns – honestly this round and round, paraphrased information, and blatant waste of time is utterly absurd! Your efforts to stall and ICE me with the same weak explanation over and over again are not going to work sir! Moving forward for resolution – I need clear/concise expectations and exact options! Please advise, [redacted]

On February 23, 2015, [redacted] phoned me and we discussed the situation and came to an agreementI have since signed and mailed in the form he asked for and he in turn has released me in writing of the $premium due.Thank you for your help in resolving this caseI couldn't have done it alone.Yours truly, [redacted] ***

[redacted] Thank you for allowing Trustgard lnsurance Company the opportunity to respond to [redacted] ' inquiry [redacted] automobile policy, PAwas effective on March 20, and was cancelled effective October 13,per his request Due to an entry error, the renewal term effective March 20,did not reflect a change made to the policy on March 6,to replace the Chevrolet Swith a Dodge Ram Though the Dodge Ram did not appear on the policy renewal, had a loss occurred, Trustgard lnsurance Company would have covered the lossTherefore, it is within our rights to collect the appropriate premium for coverage which was providedHowever, in good faith Trustgard Insurance Company is waiving the earned premium amount of $ Should you have any additional questions, please feel free to contact me Personal Lines Compliance Analyst ###-###-#### Fax: ###-###-#### [redacted]

[redacted] [redacted] [redacted] [redacted] [redacted] *** This letter is in response to [redacted] ’s coverage denial complaint Grange Insurance received notice of this claim on September 12, stating that the air conditioner unit at the above mentioned address was damaged due to a voltage event Grange Insurance Inside Property Claim Representative [redacted] attempted contact with the insured on September 12, where a message was left for the insuredContact was established with [redacted] on Monday September 15th and the facts of loss were discussed [redacted] indicated that due to the fact that he had tenants in the home, he had to have the air conditioner unit replaced over the weekend [redacted] confirmed the contact information of the company that came out and replaced the unit [redacted] called the company Home Town Quality on that same date, there was no answer and a message was left [redacted] established contact with Bryan at Home Town Quality to discuss the damages and set up an inspection on September 16, During this conversation it was discovered that the air conditioner had been completely disposed ofBy disposing of the unit prior to inspection, [redacted] was in violation of a condition of his policyThe pertinent policy language is below SECTION I - PROPERTY PROTECTION CONDITIONS What to do in Case of Loss If a covered loss occurs, the insured must: eexhibit the damaged property to us or our representative, as often as may be reasonably required; Grange Insurance did not have the opportunity to determine what caused the damage to the air conditioning unit, or to determine if the unit needed replaced or repaired On September 17, [redacted] was called and informed of the denial based on the applicable policy condition [redacted] requested and was provided management contact information by [redacted] A denial letter was drafted, approved, and sent on this same date [redacted] requested to be contacted by a manager regarding the claim on September 19, He was called by manager [redacted] and a message was leftContact was established between [redacted] and [redacted] on September 22, After reviewing the claim, [redacted] had informed [redacted] that there would be no change to our claim decision Grange Insurance feels the coverage denial is an accurate interpretation of [redacted] ’s policy language regarding this lossPlease contact me at ###-###-#### with any questions Sincerely, [redacted] Grange Mutual Casualty Company [redacted] PH: ###-###-#### Email: [redacted]

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Address: 4363 W Fairmount Ave, Lakewood, New York, United States, 14750

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