NBCI processed [redacted] transaction on Dec16th and mailed her results back to her via standard mail All customers have the option of choosing their results to be returned via email, UPS day, UPS overnight (both of which can be traced/tracked) or standard mail (US Mail, not traceable) [redacted] chose Standard Mail In our application and on our website, we inform customers that when they select Standard Mail, we cannot be held responsible if their package is not received, and that US Standard mail cannot be traced Complaints to NBCI are few and far between, and when they occur NBCI takes them very seriously, as we do our best to fulfill the needs of our customers When this customer called back, we provided her with the FBI transaction number that indicated her transaction had indeed been processed by the FBI NBCI completely fulfill our responsibility to the customer, but we can not be held responsible for delays or system issues in the U.SPostal Service
NBCI processed [redacted] transaction on Dec16th and mailed her results back to her via standard mail All customers have the option of choosing their results to be returned via email, UPS day, UPS overnight (both of which can be traced/tracked) or standard mail (US Mail, not traceable) [redacted] chose Standard Mail In our application and on our website, we inform customers that when they select Standard Mail, we cannot be held responsible if their package is not received, and that US Standard mail cannot be traced Complaints to NBCI are few and far between, and when they occur NBCI takes them very seriously, as we do our best to fulfill the needs of our customers When this customer called back, we provided her with the FBI transaction number that indicated her transaction had indeed been processed by the FBI NBCI completely fulfill our responsibility to the customer, but we can not be held responsible for delays or system issues in the U.SPostal Service