National Bank Of Arizona

Valerie [redacted] S [redacted] is my Client Advisor at Flow CadillacI am completely satisfied with my GMC!! It is exactly everything that I could ask for and moreShe exceeded expectations and is very thorough and professionalShe gave me a tour, gift, complimentary services such as years free maintenance and unlimited car washes, 100,mile warranty, Carfax report, NC State Inspections for me and everyone in my household, pit stops, tire rotations, free shuttle and available loaner vehicles, Onstar, XM radio, plus no haggle upfront pre-discounted price I highly recommend her because she will go out of her way to please you and take care of you even after the sale! What a true blessing Valerie is to me and my family!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: How could the salesman possibly have thought he was doing so, underhandedly I might add, in MY best interest after I had repeatedly told him I would NOT finance with anyone other than my own bank!!!??? Had the company been really sorry, I would NOT have had to inform the Revdex.com of this isue This complaint has been ongoing for months and they did nothing nor attempted to do anything at all about my concern I had emailed them several times regarding this issue and all my emails were ignored and had NO response ONLY after my complaint to you was this addressed! Really poor business practices going on here and I feel they should be held accountable for my time and trouble regarding this issue Regards, [redacted]

We would like to apologize to the customer for this misunderstanding Our sales consultant believed that he was doing what was in the best interest of the customer, but given the stated experience of Ms***, this is not the case As a result, we are currently doing everything in
our power to process a removal of the inquiry on the customer's credit report We have not yet encountered any issues in the process and remain confident that we will be able to remove this inquiry
Again, we apologize for this inconvenience One of our Core Values is "Earning Trust" and we recognize that we failed to do that with Ms*** We hope that our efforts to resolve this issue might be the first step in re-earning the trust of this valued customer

discriminates toward poor hard working class!

Debbie Dickenson of Camp Verde, AZ branch is a liar, fraud, drug peddler, married to the biggest mether in town, put drugs in children's hands, by protecting a known drug pusher, lies to law enforcement , BY HIDING A FELONE DRUGGIE (HER HUSBAND) caused her precious Amy's death at 20 years old, with heroin in her system, when she killed herself. Ashley is also in California shooting up meth. She looks anorexic and very bad in health. Stacey the branches manager is a joke, and just because the money is in AN account you service DOES NOT MAKE IT YOURS AT ALL, a money thirsty bank that wont let the clients make their own choices with their own money. Pat is fat overbearing and whale who over stepped, and also lied to the State. . They lie and try to slander people who have worked hard in this community for decades. When all is said and done I plan on sueing this corrupt bank and taking matters to the Untied States Superior Court In Washington, D.C. I am reporting the fraud in which your bank is committing on their customers. I am Also complaining to the BBB and our town Major, I will report this to the Prosecuting Attorney, Arizona Republic, The News and Newspapers of All of Arizona, I will tell my loved ones and friends of their fraud, dishonesty, and false reports will be taken against this Corp. in a court of law, and taken into criminal courts for slander in a public place, using the police in a malicious manner, when reporting falsely is also a crime. This degrading of our family and our name had best come to a stop, I have obtained harassment lawyer(s), and Morgan and Morgan for the capital crimes committed against us as well. Also discussing my personal business with a another bank, when I have never had an account with, what gives Stacey the right to mention my name period? When I don't belong to this bank nor would I ever! The customer service is horrible and the over made-up hussies from the 80's with crossed eyes is the main reason... we don't bank with known druggies! Maybe that's why they want the money to stay in the bank so they can buy her spun, worthless husband and her some more meth.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:  How could the salesman possibly have thought he was doing so, underhandedly I might add, in MY best interest after I had repeatedly told him I would NOT finance with anyone other than my own bank!!!???  Had the company been really sorry,  I would NOT have had to inform the Revdex.com of this isue.  This complaint has been ongoing for months and they did nothing nor attempted to do anything at all about my concern.  I had emailed them several times regarding this issue and all my emails were ignored and had NO response.  ONLY after my complaint to you was this addressed!  Really poor business practices going on here and I feel they should be held accountable for my time and trouble regarding this issue.
Regards,
[redacted]

Valerie [redacted] is my Client Advisor at Flow Cadillac. I am completely satisfied with my GMC!! It is exactly everything that I could ask for and more. She exceeded expectations and is very thorough and professional. She gave me a tour, gift, complimentary services such as 2 years free maintenance and unlimited car washes, 100,000 mile warranty, Carfax report, NC State Inspections for me and everyone in my household, pit stops, tire rotations, free shuttle and available loaner vehicles, Onstar, XM radio, plus no haggle upfront pre-discounted price. I highly recommend her because she will go out of her way to please you and take care of you even after the sale! What a true blessing Valerie is to me and my family!

I ordered online and we I received my item it was the wrong on. The item was listed wrong and they refuse to take it back because it is listed with electrical components in it. The I got dose not. So it my fault that I got the item sent to me.
Save your self time and use someone else.

Review: Because of National Bank of Arizona [redacted] I complained to the Revdex.com about the [redacted] Credit card service. All along it was the National Bank of Arizona [redacted] that has cause my problems on going now for 6 plus months. As present they are charging me for over draft fees of 227.00. They collected payments deposited to my closed account from [redacted] Credit card collection service in the approximate amount of 227.00 less 8.00. They closed my account while I was out of state so I had to call them and reopen it over the phone so I could get my only money I had, 30.00. Then they paid an automatic car ins.payment from an account they closed already and then they charged me over draft fees for about 2 months. They continually stated that they did not receive these payments. So I filed a complaint against [redacted]. They looked into it further with the prompt of the Revdex.com. Well I got a call from the National Bank of Arizona [redacted] Stating they messed up. Now I have been sent to their collections. They have not emailed me or sent me the Bank statements that I have requested for 2 months now. I want these bank statements to see where they collected the deposits to a closed bank account. I need the bank statements so I can file my taxes. They have continually put me off when I call them on the phone they say they have called me, that's funny I seem to get other calls, they say they email me on and on.my previous complaint.Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])Thank you very much for your assistance.Desired Settlement: I want the bank statements I requested and the deposits from [redacted] returned to me and the overdraft fees dismissed and the collections revoked and an apology to me and [redacted]. Since they closed my account before and I had to reopen it while I was out of state.

Business

Response:

At the beginning of December 2013, Ms. [redacted] (customer) contacted our office regarding her account being closed/charged-off. The Personal Banker explained that the account closed on October 11, 2013 due to being charged-off and forwarded to the Collection Dept.

On December 10, 2013,Ms. [redacted] called back inquiring about several (5) ACH deposits from [redacted] One and requesting via e-mail her bank statements. The teller took down the specifics from the customer and told her she would get back to her after further research. The Teller provided the information to the Operation Specialist. In the meantime the teller e-mailed the account statements to Ms. [redacted].

Then on December 13,2013,the Operations Specialist,after further research, responded to Ms. [redacted] that the missing deposits had been applied to the outstanding balance in her account. The ACH credits were applied on 11/20/2013 ($24.30 & $23.33) and 11/25/2013 ($29.17, $64.18 and $77.80). Account statements are not generated after account closure.

In January 2014, the Branch Manager spoke with Ms. [redacted] regarding her account and the reason for closure/charge-off. The customer requested account statements which were mailed to her address in [redacted]. In April2014,Ms. [redacted] again requested account statements from the Personal Banker which were e-mailed to the address provided.

It is unfortunate that there was a miscommunication between the Bank and Ms. [redacted]. Branch Manager, [redacted],spoke with Ms. [redacted] and an agreement was reached to reverse $227.72 in charges along with revoking the collection account. Ms. [redacted] accepted this resolution and thanked Mr. [redacted] for getting back to her in a timely manner.

Sincerely,

Assistant to the President

Bank well remove funds from your account without your approval.

Bank well harass you by calling every day. No matter what you say. Stop calling me and cease and desist mean nothing to them.

Review: My complaint is about poor customer service and possible discrimination. NBAZ merchant services did not provide my business/IT manager with the proper information on a Point Of Sale Package. The merchant services manager from the beginning did not have adequate knowledge about the products or services that the bank provided nor did she have adequate technical knowledge. I had a dispute with the merchant services manager after I received the POS machine and she told me to have my business/IT manager call her. My business manager called her three times and left messages and she never called back nor would she respond by e-mail. Additionally, the branch manager kept calling me since I opened my business account and insisted that she visit me at my new office. When she visited, I informed her that I was going to open an additional office and she stated she would want to visit me at that office also and she would visit me "to check up on me from time to time." Since this is my first business, I asked many of my other physician colleagues and other business owners if this was common practice and everyone I talked to including a customer of that branch said it was not. I informed her of a medical service I planed on providing and she called the next day and told me that the bank would not be interested in "servicing my account" because "they" felt uncomfortable with the medical service I planned to provide. I then tried to close my account and told them because of the above reasons and I was told I had to pay a $50 fee because my account was less than 90 days old. I withdrew my funds from the bank at that time and planned on closing the account formally at 90 days. Several days later I was billed for the disputed point of sale machine I did not want and I was charged THREE overdraft fees for a total of $99 and since then a $5 per day overdraft charge. I was also charged a $99 "application fee" that was not disclosed when I first opened my business account.Desired Settlement: Please refund fees and close my business account. Please investigate possible discrimination since I am a service connected disabled veteran. I had disclosed to the bank upon opening my business account that I receive income for disability reasons. I believe this was the reason why the bank manager kept on insisting she visit me at my medical offices and wanted to keep on checking up on me for no apparent reason. I felt this bank treated me in a condescending way and was very intrusive.