National Bank Of Madisonville, The

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. To date, despite several written and verbal requests, Diamond Electric has not provided proof that they sent me any invoice prior to January this year.  The only invoice I received was in an email in January 2016.  This invoice  I received in January  2016 has the date of AUgust 2014 with the address of my residence which I did not moe into until July 2015.    Changing past documents in present time is called backdating.   If one back dates any records, it is dishonest  because it is not a true reflection of what occurred.  It also can hurt one’s credibility). Diamond Electric admitted that they do not have evidence that they sent any invoice.  That is because they did not send anything.   1.  Why couldn’t Ms. Diamond  attempt another method of communicating with me.  Did it ever cross her mind to maybe send something in the mail? 2.   Ms. Diamond  admits they do not have any proof of  correspondence with me.  Yet, she has no problem threatening me with liens on my property and legal action.  This is most concerning!  Apparently she is not aware that the burden of proof must be established before she can put liens on my property.  Without proof of the any correspondence, it is merely harassment and bullying.   Ms. DIamond apparently is unaware of the burden of proof  requirement because she stated, “ I don’t have to prove nothing [anything].”   This is an abuse of power that Ms. Diamond has no problem practicing.  According to her,  I am not the first target of her  bullying.  She stated, “You are not the only one that said they didn’t get  a bill and did not pay.  I listen to people tell me this all day long.” 3.  Diamond Electric continues to use their power nefariously.  As soon as I received a bill in January of 2016, I paid them immediately.  They acknowledged that I paid them, however, they will not issue a receipt,  Rather,  they requested that I call and talk to their attorney.  Asking me to contact their attorney is just another way Diamond Electric is abusing their power to intimidate me.  Why can’t they just have the attorney send me a receipt.  Why must they further use their power to oppress the little guy by making me go through further hoops when in fact I paid them?  Why must they strong arm me? 4.  Diamond Electric is the reason why protection groups such as the Revdex.com are valued and needed.  The combination of Ms. Diamond’s ignorance about the rights of the consumer,  her access to legal resources,  and threats with no proof, are very disturbing.
Regards,
[redacted]

As she stated she new she owed money to Diamond Electric and the electricians do not take payment in the field. we sent out emails to over 30 days due after so many attempts of emailing we send out one last email stating that if not paid in 15 days from day mailed we will be turning there bill over...

to our attorney and a lien will be place on property. that is the only means we have for collections. I email via a 3rd party and are unable to track or see if they open there emails once they are sent we are unable to see what file the receivers emails go to (in box , spam or trash). She claimed in her emails that [redacted] was with holding money and not depositing her check and that she was a bad asset to the company and that Mr. Diamond should reconsider who he employed.    When she called [redacted] informed her emails where sent and that we have the right to collect money owed to us for work done. after Mrs. [redacted] kept insisting that we prove to her that we sent her bills that she state in the beginning of the phone conversation and in this complaint. [redacted] informed her that all we wanted is to get payed Mrs [redacted] had to check her account to see if you made payment . after the phone [redacted] called the attorney for Diamond Electric and asked what we needed to give her and was told she new that she owed money and that we should informer her if she wanted any  information to have Mrs, [redacted] call him.  to her first email where accused [redacted] of not telling Mr. Diamond of the conversation and that [redacted] was holding the check from payment and again asked for proof that we billed her for work she new she owed for we informed her that we only do one deposit a week and that was on Friday's and that when we get her payment it will go in with the other deposits and referred her to a name and phone number of the attorney to ask him for the information she was seeking so we would avoid any conflict with her.Once we received her payment via check she again on the check put comments all over it and we had to make sure with the bank that it was good due to the writing all over it She then emailed us again and we responded that she needs to call the person and number given. we are trying to avoid any conflict with Mrs [redacted] and gave her the proper route she should take. As of today we have not received any thing from the attorney that she has asked for any documents  seeing she had the work done in in August of 2014 this is going on 2 years we would prefer her to contact the attorney given to her so there is not conflict and there is proof that she did get her receipt

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Customer :Your invoice is attached.Thank you for your business - we appreciate it very much.Sincerely,[redacted] Diamond Electric###-###-####