National Bankcard Corporation

Initial Business Response / [redacted] (1000, 8, 2014/06/23) */ I spoke with [redacted] on the phone and mentioned that we would go to [redacted] the processor, and try to have them reduce the early termination feeI was able to reduce it from $to $She can call me and I will will let her know the next step so this can be done [redacted] XXX-XXX-XXXX ext***

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ National Bankcard does call businesses, but in years of business, has never had anyone say that we represented ourselves as the Revdex.com, NEVER! Additionally, we monitor our representatives and have never heard anyone make that type of representationIf we interrupted Mr [redacted] business, we apologize, but since we have, what we feel is the best merchant service program in the country, most people want to hear about it Mr [redacted] can call me directly if he has any further questions [redacted]

Initial Business Response /* (1000, 5, 2014/05/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@natl-bankcard.com
We spoke with our rep, and he has stated that all the information was disclosed correctly to Mr***Also, attached is the
contract that Mr*** signed which clearly states all the feesThat said, we can offer Mr*** a $reduction in his monthly feesIf he is interested in this new pricing he should call our office and speak with *** at extension ***
Please call me if you have any additional questions
Initial Consumer Rebuttal /* (3000, 7, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read their response and *** *** did not explain how the charges would be maid to my accountHe only told me that the cost would be
$per month and .15% per transactionI see that the contract sais that the minimum will be
$per month But it does not say anything about the $charge for the mobile devise
I do not want to do business with a corporation
that I feel is deceitful Mr*** no longer works for National bankcard
Final Business Response /* (4000, 17, 2014/05/29) */
We have responded twice before to Mr***He now states that the contract was too smallFirst of all, it is NOT written by National Bankcard, but it is written by *** and *** and *** As for the size of the contract, all or *** contracts and *** contracts are the same sizeMr*** was sent this contract and he had as much time as he needed to review itThere was no sales rep standing over him, pressuring him to sign itMr*** needs to realize HE SIGNED A CONTRACT and he should abide by the contract
We have offered in the past to lower his monthly fees and we still extend that offer to him, but he needs to realize that we did not do anything wrongIn his words, "the court of public opinion" would say honor the contract that you signed
Finally once again, for the third time, it is NOT National Bankcard charging him this early termination fee, it is *** He needs to contact them
Final Consumer Response /* (4200, 11, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am told that national bank card does not charge for early termination, But they are the only one that can wave the early termination feeI con not do business with people that I feel are deceptiveI still have not received an invoice
for the months of April or MayNational bank card needs to release me from their new business voucher without any charges

Initial Business Response /* (1000, 5, 2014/09/18) */
Contact Name and Title: *** ***
Contact Phone: XXX-XX-XXXX
Contact Email: ***@natl-bankcard.com
First of all National Bankcard is not the company charging her, it is NPC
Ms*** is asking for a refund for charges that were
stated very clearly in her contract that she signedI have not attached her contract since it contains personal information and could be posted with the complaint on the internetIf she wants a copy she can contact me
However, in order to assist her, we can request that NPC reduce her "Monthly Minimum" charge fro $to $If she is interested in doing that she can contact me and I will have that done for herShe can call *** at XXX-XXX-XXXX ext***
Thank you

Initial Business Response /* (1000, 5, 2015/07/23) */
National Bankcard does call businesses, but in 25 years of business, has never had anyone say that we represented ourselves as the Revdex.com, NEVER!
Additionally, we monitor our representatives and have never heard anyone make that type of...

representation. If we interrupted Mr. [redacted] business, we apologize, but since we have, what we feel is the best merchant service program in the country, most people want to hear about it.
Mr. [redacted] can call me directly if he has any further questions. [redacted]

Initial Business Response /* (1000, 8, 2014/06/23) */
I spoke with [redacted] on the phone and mentioned that we would go to [redacted] the processor, and try to have them reduce the early termination fee. I was able to reduce it from $375 to $175. She can call me and I will will let her know the next...

step so this can be done. [redacted] XXX-XXX-XXXX ext. [redacted]

Initial Business Response /* (1000, 5, 2014/08/21) */
First of all this was NOT our company, and here are the reasons why.
1. If the complainant answered the phone and there was a delay, it could not be our company because ALL of our calls are made by a live person, and the delay only...

happens if a company is using an automatic dialer, and we dot NOT.
2. Our reps are trained to respect any request to remove anyone from the call list and they would NEVER yell NO to a anyone they have called.
If [redacted] would contact us with the exact date he feels we called him, we would check our records and recordings and possibly be able to further confirm that it was not our company.
Finally, there are other companies with similar names and it appears that we have been mistaken for another company.
If there are any further questions, please call [redacted] at XXX-XXX-XXXX ext. [redacted]
Thank you