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National Bartenders (Tracy D.)

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National Bartenders (Tracy D.) Reviews (3)

I had contacted Tracy to have a bartender at my wedding over a year away He would not email me and rather would make me always call him That didn't really bother me at first and I went ahead and told him I wanted to book a bartender through him He asked me for a $deposit and I was stupid enough to give him my credit card number Tracy did not have me sign a contract, nor did he tell me anything about his refund policy A few weeks went by and a close family member's health started going downhillMy fiance and I decided to move the wedding closer and to do that we went with a venue that did not allow alcohol I politely asked Tracy for a refund after explaining the situation and he told me that he does not give refunds, only credit He said his policy is on his website I thought this was unfair but did not want to lose my money so I asked if he could have someone serve non-alcoholic drinks to my guests This is when he completely changed and turned unprofessional I sent him an email with all the new wedding information and he sent me an email saying I need to call him because he will not go back and forth through emailI called him immediately and he told me he didn't really have time for me and was seriously unprofessional and rude I told him I didn't want his services anymore and asked for my refund and told him it was unfair because I did not sign a contract or even know about his refund policy He bragged to me that many people have tried to fight his refund policy and he has always won He sent me extremely unprofessional emails, and that is when I decided = I would rather lose my money than ever have to talk to this man again Bottom line, DO NOT CHOOSE NATIONAL BARTENDERS

I had contacted Tracy to have a bartender at my wedding over a year away. He would not email me and rather would make me always call him. That didn't really bother me at first and I went ahead and told him I wanted to book a bartender through him. He asked me for a $130 deposit and I was stupid enough to give him my credit card number. Tracy did not have me sign a contract, nor did he tell me anything about his refund policy. A few weeks went by and a close family member's health started going downhill. My fiance and I decided to move the wedding closer and to do that we went with a venue that did not allow alcohol. I politely asked Tracy for a refund after explaining the situation and he told me that he does not give refunds, only credit. He said his policy is on his website. I thought this was unfair but did not want to lose my money so I asked if he could have someone serve non-alcoholic drinks to my guests. This is when he completely changed and turned unprofessional. I sent him an email with all the new wedding information and he sent me an email saying I need to call him because he will not go back and forth through email. I called him immediately and he told me he didn't really have time for me and was seriously unprofessional and rude. I told him I didn't want his services anymore and asked for my refund and told him it was unfair because I did not sign a contract or even know about his refund policy. He bragged to me that many people have tried to fight his refund policy and he has always won. He sent me 2 extremely unprofessional emails, and that is when I decided = I would rather lose my money than ever have to talk to this man again. Bottom line, DO NOT CHOOSE NATIONAL BARTENDERS.

Review: I secured this bartending service for my daughters wedding on 9.20.2014. Tracy D. was my contact person, took my $100 deposit and was charging me $300.00 total for this service. He then emailed me a list of beverages to purchase for the bar. He contacted Sean, a local bartender,who called me and stated he would be at the venue at 4:00 pm to set up and begin serving our 160 confirmed guests at 5:00 pm the following 1 signature drink, wine, beer, water and soda's. There would be a total of 2 people and they would walk around and serve the beverages, etc. The Bartender and servers never showed up, never called, I repeatedly called him frantic, tried to call Tracy, with no response. I planned every minute detail of my daughters wedding to be ruined by this company not showing up. I spent over $1500.00 on alcohol and beverages for this event. I cannot return any of it! I'm out the money and my guests had no one to serve them drinks, or even provide the cold drinks on ice as this was also their job. I have never received a phone call instead an email from Tracy D, which reads exact quote;"Stacie,I sincerely apologize Sean has been with me for 3 years & is one the most reliable people I have.If he didn't show it's because something happened to him on the way to your reception.I still can't reach him by phone. I will be issuing a full refund first thing in the morning.TracyExcuse me but the $100 refund doesn't begin to touch the damage these people did to my event, plus the $1500.00 I'm out for purchasing the items that they requested. I am astounded at the level of unprofessionalism from this company. They should have to refund my $100 and the $1500 I'm out!Still furious with these people.Desired Settlement: I want my $100 refund back plus the cost of the beverages I was told to purchase in the amount of $1500. Plus the $125.00 extra liquor insurance policy I had to personally carry for the day of the wedding, plusthe hardship and ruining of my daughters wedding event. This was a once in a lifetime event, it was so very important to me and my family and these people ruined it! The law at these venues state that all alcohol must be poured by a licensed bartender that's the only way it was legal!!

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Description: Bartending Service

Address: 4006 Lasher Road, Drexel Hill, Pennsylvania, United States, 19026

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