National Bond & Collection Associates, Inc.

I contacted National Bond Collection to advise them of situation with a creditor that hired them to collect a debt. In June 2019 I used Arrow Auto Repairs to replace a windshield. In October 2019 I received a letter from this collection firm stating I had a past due amount. Upon opening the letter I realized my address was correct however the customer name was incorrect. I called Arrow Auto Glass and informed them of the mix up and they assured me this would be taken care of. They were extremely helpful and apologetic. However when I contacted the collection agency to advise them of the situation I had the pleasure of dealing with Laura Davis who was extremely unprofessional. She snickered as I told her the situation as if to imply she's heard it all before. She then proceeded to inform me I had broken the law by opening Mail that has my address and came to my home. Rather then apologizing and reaching out to the company that hired this agency Laura Davis begin to advise me of steps I would have to take to stop the calls and mail along with what was needed by me to change the information on their records. This was extremely unprofessional and this company should not be allowed to verbally harras clients on any level.

The notification that another agency was involved 10-The check was taken 10-a full week before the complaint.The account is closed and we destroyed to auto pay informationWe will send a $check directly to the complainantfor the October auto pay

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the account has not been closed, last payment taken out of my account was 10/07/13.
Regards,
[redacted]

We were advised by the credit union that they did not receive the balance paid to us.We researched it immediately found that a check from the final remittance did not clear.We immediately drew a check for the report and sent it to the credit union today. We apologize for this was not an...

deliberate error. In over thirty years of businesswe have never had a complaint like this.We will send a receipt to the complainant this week.

We were unaware that this account was turned over to another agency.We have since closed the account. I suggest the complainant contact the original creditor to whom to pay.All monies we have collected on this account have been remitted to the creditor and we resent any inference that we...

have not.I suggest she go back to the creditor and find out were the monies that we have forwarded have been posted.

As per the complainants request I have sent a new letter. We do not send any mail certified. We apologize she became upset over the conversation but we cannot control the USPS.A letter was sent April 7th to her.  When and if she pays the account, she would just need to send a self...

addressed stamped envelopewith the payment and we will send the receipt out the following day.

Review: National Bond Collection is a cheat and liars, we paid them in full on a debt that was due in 2013 and in April of 2014 start receiving calls from another agency stating that the debt is now with them in the amount of $1400...NBC states that we paid them the last payment on April 16,2013 and after contacting the [redacted] Credit Union where the unpaid loan was taken out, they state that they only received one payment of $266 in July of 2013 which was after we had already paid the debt off in full to National...they essentially stole our money from us and never paid the Credit Union as they were supposed to and now thanks to them my husband now has this still on his credit report as well as the new report to the other collection agency...I spoke with the supervisor of National whose name is [redacted] who stated that he shows the debt has been payed, I told him of the recent issues that came up and he seemed very unconcerned about any of it. This will also be brought to the attorney generals attention as well that this is how National runs its business by stealing peoples money and not doing what they are supposed to. I am very very angry and this issue needs to be resolved IMMEDIATELY!!!Desired Settlement: National needs to send us a receipt saying this debt has been paid and it needs to be taken off my husbands credit report and the other agency told that it has been paid as well as giving the credit union their money.

Business

Response:

We were advised by the credit union that they did not receive the balance paid to us.We researched it immediately found that a check from the final remittance did not clear.We immediately drew a check for the report and sent it to the credit union today. We apologize for this was not an deliberate error. In over thirty years of businesswe have never had a complaint like this.We will send a receipt to the complainant this week.

Review: Collection representatives required payment without providing a statement nor receipt for payment. Additionally, representatives, [redacted] and manager [redacted], have both displayed poor customer service and inappropriate behavior becoming of a company representative. They exhibited hostile attitudes and confrontational personalities which resulted in very poor communication skills.Desired Settlement: Statement and Receipt of Payment (once payment is received) delivered via Certified Mail

Business

Response:

As per the complainants request I have sent a new letter. We do not send any mail certified. We apologize she became upset over the conversation but we cannot control the USPS.A letter was sent April 7th to her. When and if she pays the account, she would just need to send a self addressed stamped envelopewith the payment and we will send the receipt out the following day.

Review: I have been paying via electronic withdrawl from my checking account payments for a dr. bill since july of last year... -, all through collections. several months ago I was contacted by mail, also at my home via telephone by another collection agency-. I am being billed again for the full amount from dr.. I called both collection agencies, talked with several diifferent people. I was told that Collections was not handling dr. accounts anymore. other collection agency tells me otherwise. I have been making payments,, and not getting credit thru collection I am paying, . I want monies to stop being taken out of my checking account until I get the correct agency that handling my account. my bank wants to charge me a stop payment per month. nobody calls me back as promised, I gett the run a round, ppl talking fast and not giving me any real info, stating the other company is lying...etc. and I feel as if I am being hustled. this is the 3rd agency I have paid since seeing drDesired Settlement: stop auto withdrawal until correct ageny, or doctor gets monies

Business

Response:

We were unaware that this account was turned over to another agency.We have since closed the account. I suggest the complainant contact the original creditor to whom to pay.All monies we have collected on this account have been remitted to the creditor and we resent any inference that we have not.I suggest she go back to the creditor and find out were the monies that we have forwarded have been posted.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the account has not been closed, last payment taken out of my account was 10/07/13.

Regards,

Business

Response:

The notification that another agency was involved 10-13. The check was taken 10-6 a full week before the complaint.The account is closed and we destroyed to auto pay information. We will send a $20 check directly to the complainantfor the October auto pay.

Review: This company contacted me saying they were a debt collector for my hospital, so I called my hospital and they said they never heard of this company and that they use a different debt collector and all my bankruptcy information was forward over to their debt collector, so my problem is that this company got my information including my phone number to try to scam me by saying that I have a debt when I know I don't because I filed bankruptcy and it's been over a year since it has been discharged. Even checking out their web site I feel they are a scam and should be shut down.Desired Settlement: I would like to be anonymous so I don't get harassed by this company, but I would like someone to look into this company cause when I called back to see who they were they hung up on me and I feel this is a scam trying to get money out of people, so I would like someone to check it out to make sure they are a legit company cause I feel they are not.

Business

Response:

We do not collect for the hospital that the complainant mentioned. We do collect for the [redacted] for that hospital which is a separate entity,

This was explained to the complainant. When we spoke with her she mentioned that she had filed bankruptcy and gave her attorney's name.

We then closed the account and returned it.