National Bond & Collection Associates

We were advised by the credit union that they did not receive the balance paid to us.We researched it immediately found that a check from the final remittance did not clear.We immediately drew a check for the report and sent it to the credit union todayWe apologize for this was not an deliberate errorIn over thirty years of businesswe have never had a complaint like this.We will send a receipt to the complainant this week

We were unaware that this account was turned over to another agency.We have since closed the accountI suggest the complainant contact the original creditor to whom to pay.All monies we have collected on this account have been remitted to the creditor and we resent any inference that we have not.I suggest she go back to the creditor and find out were the monies that we have forwarded have been posted

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the account has not been closed, last payment taken out of my account was 10/07/ Regards, [redacted] ***

As per the complainants request I have sent a new letterWe do not send any mail certifiedWe apologize she became upset over the conversation but we cannot control the USPS.A letter was sent April 7th to her When and if she pays the account, she would just need to send a self addressed stamped envelopewith the payment and we will send the receipt out the following day