National Builders

Complaint: [redacted] I am rejecting this response because:We spoke to you over months ago that we were selling our house and need the cabinets replacedYou said you would check and get back to usWhenever we call you, you do not answer the phone or respond to our messagesWe called you several times over a year ago and you said you were working on it and would get back to usYou have never called us backWe are unable to sell our house until these defective cabinets are fixedThis needs to be fixed immediately Sincerely, [redacted] ***

This person purchased the home from my original customerThe original warranty was five years covering kitchen cabinet doorsWe honored the warranty with an initial problemThis person called several moths later and had another issue We made an appointment to view the problemThe person's
husband never showed up for the appointmentIt was almost seven months later they called againBy that time the warranty had expiredThey argued that the warranty should be extendedWe explained that they were not the original buyer of the product, therefore the factory had no obligation to extend the warranty for free replacementWe then negotiated a discount price for replacement doors and presented that to the personAgain they never respondedAfter almost a yearthey called again the week of Feband said they were trying to get hold of usI have no record of any contact with themBy this time all previous quoted prices were no longer valid.At the moment I was trying to find out what the current price would be, since they stated they were willing to pay for the replacements..Because of complaint, I am hesitant to have any more dealings with these people

Complaint: [redacted]
I am rejecting this response because:We spoke to you over 2 months ago that we were selling our house and need the cabinets replaced. You said you would check and get back to us. Whenever we call you, you do not answer the phone or respond to our messages. We called you several times over a year ago and you said you were working on it and would get back to us. You have never called us back. We are unable to sell our house until these defective cabinets are fixed. This needs to be fixed immediately. 
Sincerely,
[redacted]