We apologize sincerely for the inconvenience We are a reputable company who seeks to satisfy and provide the best service in the U.S With 1000's of clients saving money and serving them faithfully it is very uncommon that we receive an issue that we can not handle or take care of After careful review of this account we see that this client was contacted by our company on August of We provided a great savings of $per month for processing using our services This would save client at least 30% off his processing bill The client was very happy about that and sent the paperwork in We then began to build the account and file and finished the file built on 8-22- On 8-23- [redacted] contacted the Merchant to re-program the terminal After a couple of attempts merchant stated that he had a digital line and that might be the problem [redacted] then informed merchant that if the client thought the line was the problem then to take it to their home for the download The download is very sensitive and requires a stable connection On 8-29-Merchant than called the office and requested a Terminal Sticker for the terminal The sticker was sent with the welcome packet but another one was sent anywayOn 8-30-the client then called back and said they wanted to know what they need to do to close the account Merchant was informed of closure procedure On 9-14- [redacted] then contact merchant to folldue to no call back for download but left voice mail Client did not reply on 9-19-client called about the billing and fees and stated he was still not set up We apologized and refunded all the monthly fees and escalated the issue to make sure this client was re-programmed On 9-19-Tech support contacted merchant to follwith download Client informed tech that he still did not get around to taking terminal home but felt it would not matter anyway because he had digital lines at home also Client then called on 9-20-to opt out on Bizperks On 9-25-client was then contacted by TECH again and notified that a FREE Brand New terminal would be sent all programmed and ready to go to help levitate any concerns for re-programming or such Client refused terminal Merchant than called back and requested to close the account There is no doubt that our company has gone over and beyond what was requested or promised Following up, refunding fees and ultimately offering a Free Terminal worth over $ The company expends a lot of time and money to set an account up He is a pawn shop who understands this concept If someone pawned an item and they received the money and a day later said they changed their mind and gave the money back they would still have to pay the interest If someone comes into a restaurant and orders a meal and then when the meal comes out does not eat it, they are still liable for the meal If the meal is not to their satisfaction and the manager tries to offer them a discount or another meal, they still have to pay for the bill In this case this account was set up and the monthly fees before the client decided to send the letter and close the account was $ The fees according to the contract signed and agreed by client were $ We carefully weighed the issue and saw that we did our best and extended all we could to help this client In considerations to him we extended a fair and generous settlement of $closure fee instead of the $ This settlement would still not be enough to cover our costs of all the work and extra requested mailings but out of good faith we offered it Client still refused Even though we feel that the $is more than fair we would be willing to further drop that fee to $for good business If client chooses to do so we can send him the terminal and re-open account for him still saving him money We have great promotions that may help him We will then waive all fees and start all over again We are confident that we can help and save merchant money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have called for a mailing address and I was not home, so I will contact them on MondayThey did say they would take care of it before, but failed to get back to me, so I want to be sure of receiving the refund before I dissolve the complaint Regards, [redacted] ***
(PLEASE SEE ATTACHED FOR THE FULL RESPONSE) (THIS FORM LIMITS TO ONLY CHARACTERS)We have received the response and have worked diligently with the client to understand the problem We take pride in holding and keeping to our 100% customer service and satisfaction record We service clients throughout the U.Sand complimented us on our help by providing them exceptional customer service and rates Mr [redacted] has breached his agreement is trying to breach it without being responsible NBMS has fulfilled, delivered and kept all its obligations with Mr*** This complaint refers to dishonesty and fraud Even alluding to MrS***'s personal life MrS [redacted] is an upstanding citizen He is a Pastor of a large local church in Phoenix, Arizona He and Suzanne have been married years and have daughters He volunteers everyday at the local community youth center at the Church, which provides assistance, safety, and snacks for children His personal life as mentioned by Mr [redacted] in this complaint is irrelevant and unwarranted MrS [redacted] would never take the history or issues of a person's life and present them in business It is unethical and wrong The past issues that MrS [redacted] have encountered have been resolved to everyone's satisfaction Again, they are irrelevant to the way MrS [redacted] and this company has conducted business Nonetheless, the company feels that Mr [redacted] has breached the agreement NBMS no longer wants to do business with a company who would insult and prejudice people like Mr [redacted] did NBMS will settle this account for $ This would pay for the remaining months left on the agreement and the terminal If someone came into [redacted] and ate half a candy bar and left, I am sure Mr [redacted] would feel that the person is still liable for the payment of it NBMS still feels that [redacted] is still liable but are willing to decrease the fees
Thank you for your reply Our company's page agreement is so easy to understand It allows us to disclose everything without fraud or hidden small print It is very clear that the agreement states in point font..."In consideration for the term of months, Company will continue to provide merchant the following guarantees and merchant "WILL USE" service provided by company to process credit cards for this business."Mr [redacted] still has not shown where he was defrauded He had been processing with our services for about months received a new terminal and then continued under the new agreement for months and never had an issue We still have not seen or shown where it has been proven that he had been deceived or cheated in anyway He had a meet it or beat it guarantee He could have anytime contacted us if he thought someone else could beat us and we would have met it or beat it He did not If he was unhappy or felt he was getting overcharged he could have called us and we would have made him happy HE DID NOT The guarantee we gave him on the agreement was for his protection and to make him happy If he felt unhappy he could have called us and challenged us on the agreement and we would have fixed what was broken HE DID NOT He could have shown us what is broken HE DID NOT Instead he keeps stating that NBMS is involved in some kind of fraud, and that is so far from the truth NBMS has never ever ever been charged with fraud NBMS has a clear and clean record and treats its clients with upmost respect.Now unless, Mr [redacted] can show how NBMS breached the contract or did him wrong prior to switching, he is still liable for all costs and fees We settled for $ This settlement will remain open and valid only as long as Revdex.com mediation is open
Thank you for contacting our office We have spoken to the client and we are in the process of issuing a refund for the amount prescribed The client was under contract and which should have been cancelled about months earlier We are in the process of making it retroactive and refunding the amount for the months that the agreement should not have been active Client should be receiving a refund by Friday, March 13th, We apologize for any inconvenience and always look forward to providing the best service available [redacted]
We apologize sincerely for the inconvenience We are a reputable company who seeks to satisfy and provide the best service in the U.S With 1000's of clients saving money and serving them faithfully it is very uncommon that we receive an issue that we can not handle or take care of After careful review of this account we see that this client was contacted by our company on August of We provided a great savings of $per month for processing using our services This would save client at least 30% off his processing bill The client was very happy about that and sent the paperwork in We then began to build the account and file and finished the file built on 8-22- On 8-23- [redacted] contacted the Merchant to re-program the terminal After a couple of attempts merchant stated that he had a digital line and that might be the problem [redacted] then informed merchant that if the client thought the line was the problem then to take it to their home for the download The download is very sensitive and requires a stable connection On 8-29-Merchant than called the office and requested a Terminal Sticker for the terminal The sticker was sent with the welcome packet but another one was sent anywayOn 8-30-the client then called back and said they wanted to know what they need to do to close the account Merchant was informed of closure procedure On 9-14- [redacted] then contact merchant to folldue to no call back for download but left voice mail Client did not reply on 9-19-client called about the billing and fees and stated he was still not set up We apologized and refunded all the monthly fees and escalated the issue to make sure this client was re-programmed On 9-19-Tech support contacted merchant to follwith download Client informed tech that he still did not get around to taking terminal home but felt it would not matter anyway because he had digital lines at home also Client then called on 9-20-to opt out on Bizperks On 9-25-client was then contacted by TECH again and notified that a FREE Brand New terminal would be sent all programmed and ready to go to help levitate any concerns for re-programming or such Client refused terminal Merchant than called back and requested to close the account There is no doubt that our company has gone over and beyond what was requested or promised Following up, refunding fees and ultimately offering a Free Terminal worth over $ The company expends a lot of time and money to set an account up He is a pawn shop who understands this concept If someone pawned an item and they received the money and a day later said they changed their mind and gave the money back they would still have to pay the interest If someone comes into a restaurant and orders a meal and then when the meal comes out does not eat it, they are still liable for the meal If the meal is not to their satisfaction and the manager tries to offer them a discount or another meal, they still have to pay for the bill In this case this account was set up and the monthly fees before the client decided to send the letter and close the account was $ The fees according to the contract signed and agreed by client were $ We carefully weighed the issue and saw that we did our best and extended all we could to help this client In considerations to him we extended a fair and generous settlement of $closure fee instead of the $ This settlement would still not be enough to cover our costs of all the work and extra requested mailings but out of good faith we offered it Client still refused Even though we feel that the $is more than fair we would be willing to further drop that fee to $for good business If client chooses to do so we can send him the terminal and re-open account for him still saving him money We have great promotions that may help him We will then waive all fees and start all over again We are confident that we can help and save merchant money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have called for a mailing address and I was not home, so I will contact them on MondayThey did say they would take care of it before, but failed to get back to me, so I want to be sure of receiving the refund before I dissolve the complaint Regards, [redacted] ***
(PLEASE SEE ATTACHED FOR THE FULL RESPONSE) (THIS FORM LIMITS TO ONLY CHARACTERS)We have received the response and have worked diligently with the client to understand the problem We take pride in holding and keeping to our 100% customer service and satisfaction record We service clients throughout the U.Sand complimented us on our help by providing them exceptional customer service and rates Mr [redacted] has breached his agreement is trying to breach it without being responsible NBMS has fulfilled, delivered and kept all its obligations with Mr*** This complaint refers to dishonesty and fraud Even alluding to MrS***'s personal life MrS [redacted] is an upstanding citizen He is a Pastor of a large local church in Phoenix, Arizona He and Suzanne have been married years and have daughters He volunteers everyday at the local community youth center at the Church, which provides assistance, safety, and snacks for children His personal life as mentioned by Mr [redacted] in this complaint is irrelevant and unwarranted MrS [redacted] would never take the history or issues of a person's life and present them in business It is unethical and wrong The past issues that MrS [redacted] have encountered have been resolved to everyone's satisfaction Again, they are irrelevant to the way MrS [redacted] and this company has conducted business Nonetheless, the company feels that Mr [redacted] has breached the agreement NBMS no longer wants to do business with a company who would insult and prejudice people like Mr [redacted] did NBMS will settle this account for $ This would pay for the remaining months left on the agreement and the terminal If someone came into [redacted] and ate half a candy bar and left, I am sure Mr [redacted] would feel that the person is still liable for the payment of it NBMS still feels that [redacted] is still liable but are willing to decrease the fees
Thank you for your reply Our company's page agreement is so easy to understand It allows us to disclose everything without fraud or hidden small print It is very clear that the agreement states in point font..."In consideration for the term of months, Company will continue to provide merchant the following guarantees and merchant "WILL USE" service provided by company to process credit cards for this business."Mr [redacted] still has not shown where he was defrauded He had been processing with our services for about months received a new terminal and then continued under the new agreement for months and never had an issue We still have not seen or shown where it has been proven that he had been deceived or cheated in anyway He had a meet it or beat it guarantee He could have anytime contacted us if he thought someone else could beat us and we would have met it or beat it He did not If he was unhappy or felt he was getting overcharged he could have called us and we would have made him happy HE DID NOT The guarantee we gave him on the agreement was for his protection and to make him happy If he felt unhappy he could have called us and challenged us on the agreement and we would have fixed what was broken HE DID NOT He could have shown us what is broken HE DID NOT Instead he keeps stating that NBMS is involved in some kind of fraud, and that is so far from the truth NBMS has never ever ever been charged with fraud NBMS has a clear and clean record and treats its clients with upmost respect.Now unless, Mr [redacted] can show how NBMS breached the contract or did him wrong prior to switching, he is still liable for all costs and fees We settled for $ This settlement will remain open and valid only as long as Revdex.com mediation is open
Thank you for contacting our office We have spoken to the client and we are in the process of issuing a refund for the amount prescribed The client was under contract and which should have been cancelled about months earlier We are in the process of making it retroactive and refunding the amount for the months that the agreement should not have been active Client should be receiving a refund by Friday, March 13th, We apologize for any inconvenience and always look forward to providing the best service available [redacted]