National Car Care Center

I called the customer to notify her of the refund to her account but I had to leave a voice mail. She has been refunded. Please let the customer know that I apologize on behalf of NCCC for the long delay.  See attached [redacted]

Thank you for your patience in this matter. I have done my investigation regarding Mrs. [redacted]'s complaint and I have issued the refund that is due....

Please see attached on how her pro rated refund has been calculated. Lastly, please extend my apologies to this customer on the delay.  Thank You for your time **

On  8/10/2016 a refund was issued to this customer's account. See attached refund receipt. I appreciate your time in this matter and would like to apologize for the delay in processing this refund. We have been restructuring our Cancellations Dept and had been going through a change in...

management at the same time. Somehow, this had slipped through the cracks. Things should run more smoothly as we have implemented a new process that should be more efficient.  Thank You, [redacted]

I am updating my account name. My name is [redacted].

Attached you will find that the customer has been refunded. There is no further refund due. Thank you for your time in this matter  Billing Dept

]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer has been sent a refund check. I attached a copy here to this response. I tried calling the customer to let them know of the refund but the mailbox was full so if you can extend my apologies to Mr. [redacted] for the delay I would appreciate it.  Thank You ** Billing Dept

The National
Car Care Center is partnered up with a third party who does our advertising.
The leads generated from this source are completely legal and we are within the
Federal Trade Commission Rules in regards the Do Not Call Law.
When consumers opt in our partner website, they are giving consent
to be contacted by NCCC or any of our affiliates.  The website contains a privacy statement in detail.  These types of sales call voids out the Do
Not Call Rule per the Federal Trade Commission because the consumer initiated
the inquiry and agreed to be contacted by NCCC, Inc and any of our affiliates.If a consumer asks to be put on our Do Not Call List we
immediately remove all of their contact information from our database whether they
Opt in for more information or not. We will not contact any customer that asks
to be placed on our Do Not Call List. Specific Complaint
DetailThis consumer was an Opt-In contact that is why we called
him.  The rep called this consumer 3
times altogether. He was called twice on the 19th and once on the 20th
at the 201- 994-6002 number that he provided when he Opt-In on 12th
of Oct. All the information we have on this consumer was provided by the consumer
himself on our partner website. Call Details Below
Oct. 19th at
13:14:33 (PST) Status Call Disposition-  (B)Line Busy and contact was
circulated back into the system to be contacted.
Oct. 19th at
15:54:39 (PST) Status Call Disposition- (AA) Auto Answer and contact was
circulated back into the system to be contacted.
Oct 20th at
10:35:43 (PST)
Status Call Disposition – (DNC) customer answered and requested to be placed on the
do not call list.  Call was placed in the
DNC disposition right then and hasn’t been contacted ever since.
I have
attached the following Supporting Document:
      Opt-In Details that also contains the Call Detail Screenshot (Every call in or
out of NCCC is logged)
ü      I do
apologize for any inconvenience this may have caused this consumer and I want
him to know that he was removed from our data base and he will NOT
be contacted by NCCC. There are other companies in the same business that most
likely will contact him that is why I want him to know that he has been removed
from our database completely. 
Thank you
for the opportunity to allow me to respond to this complaint.
 
Billing/Collections
Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cancelled the warranty in October, 2016. This is all part of the terms of the warranty - printed booklet. I am due a prorated refund for unused warranty. Sun Path Ltd is the insurer of the warranty. They confirmed issue and cancellation but noted payment never came from National Care Car so it was $0 transaction for them. Based on this information a full refund would be due, $1,612.00.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Why didn't they tell me I had to contact the Revdex.com to receive the refund?  It would have saved a lot of time!THANKS SO MUCH FOR YOUR HELP!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please accept my sincere apologies for the delay in the processing of  this refund. It was not brought to my attention until now.
I immediately responded and refunded the customer's account. Someone simply did not relay all the details to the proper department....

Please accept my apology for that oversight. See below I have noted the refund transaction details.
Transaction: ApprovedProcessed by CMS



Date 8/1/2016
Transaction Id [redacted]
Amount 2777.00
Please save or print this screen to retain a record of your transaction.
 
 
[redacted]
 
 
 
 
 
 
 
 
 
 
Transaction: ApprovedProcessed by CMS



Date 8/1/2016
Transaction Id [redacted]
Amount 2777.00
Please save or print this screen to retain a record of your transaction.

I am resending the attachment that contains the prorate calculation and also a copy of the terms and conditions located in the policy booklet on page 11 of 19 which states the cancellation procedures before and after the 30 day wait period. I attached the receipt of the refund that was made to her account in the first response I sent. We did everything on our end. I would suggest that Mrs. [redacted] contact her financial institution if she has not seen the credit on her account. The transaction number once again is [redacted], she can use that number when she contacts her financial institution.  I understand that the refund was delayed longer than it should have been and we truly apologize for that. We refunded her the refund that was due to her per a prorated calculation which is attached her to this response.  Once again thank you for your time in this matter.   ** Billing Mngr

On behalf of NCCC I extend my sincere apologies to this customer for the behavior of the rep who spoke with her on 9/14/2016. Our customer support service is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it. Thank you for...

bringing it to our attention. The rep in question has been suspended because he did not follow protocol when issues like this arise. Due to the fact, that this wasn’t brought to management’s attention the call was not disposition correctly, her information was recycled back in our system and it enabled our reps to contact her again. That is why she received another call on 9/16/2016. On that day she was definitely placed on our internal Do Not Call list. She will not receive any more calls from this company. Keep in mind, there are many companies out there in the same business calling the same customers, so all the calls this customer claims she is getting are not from us because every call that comes in and goes out from here are logged and date stamped in our system.  I can say with confidence that this customer was only contacted twice by NCCC. I have attached the log information on the calls that were made to this customer and also attached the information we received on our partner website when this customer Opt-in and requested more information in regards to a protection plan for her vehicle. Please extend my apologies to this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The refund for this customer went out on Friday 12/16/2016 with a Fed Ex 2nd day delivery. He will receive the check tomorrow on the 20th. Please extend my apologies to this customer for the long delay. As I receive these types of complaints I immediately issue the refund due.
I...

have stated we went through a transition in the cancellation process around the time this customer cancelled, so Im working on whatever is brought to my attention  and I am acting promptly. Thank you for your time in this matter
 
 
[redacted]
Billing Manager

I constantly receive phone calls from a 203 area code number asking about my "interest" in extended warranties claiming to be calling on behalf of National Car Care.

On numerous occasions I have requested that they remove me from their call lists but continue to receive their calls. In fact, I now receive calls on both my cellphone and my work phone.

The individual who called last; hung up the phone after I asked him to repeat himself.

I would not trust this company and I wouldn't be at all surprised to find it involved in scamming their customers.