National Card Solutions

We will reach out directly to the consumer to address the complaint issues

Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly paymentThat said, our customer service department was never made aware of any issues until receiving this complaintWe are happy to monitor the customer’s account and work with him to make adjustments if he is not satisfied with the serviceA specialist has since reached out to the merchant and attempted to rectify the situationIt was reiterated that savings are contingent upon processing credit cards other than American ExpressDespite our best efforts, the merchant is unwilling to accept the offered alternatives or participate in a rate reviewWe accept the merchant’s request for cancellation of processing, this request is with the cancellation department and will be processed accordinglyHowever, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third partyWe feel we have addressed and resolved each and every issue raised in this complaint Should you need any additional information in order to close out this file, please let us know Thank you

Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsOn September 21st, 2015, the customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsThat said, our customer service department has worked diligently with the customer to resolve her concernsThe merchant was originally sent a wireless terminal, setup with AT&T as a provider, and a Mobile Reader for use with a cellphone or tabletWhen the issue of connectivity came about on September 29th, the wireless unit was swapped immediately for a stand-alone terminal and pin padProcessing occurred on the stand-alone terminal combo, and mobile reader, until June 17th, On March 12th, 2016, a credit of $was issued to cover costs while the merchant was unable to processDespite these efforts a request for cancellation of processing was received on March 3rd, This request is with the cancellation department and will be processed accordinglyHowever, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third partyWe feel we have addressed and resolved each and every issue raised in this complaint Should you need any additional information in order to close out this file, please let us know Thank youThank you

Dear Revdex.com Representative: Thank you for bringing this complaint to our attention As an initial matter, our company maintains a resolution center on our website through which we encourage customers to submit issues like this without the need for involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancellable lease for processing equipment for $per month (plus applicable taxes) for a term of months Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment That said, our customer service department has worked diligently with the customer to resolve her concernsIn August 2016, the customer expressed that she would like to cancel her contract prior to the contract expiration and was told by our customer service department any and all fees associated with canceling prior to the terms of the agreementThe customer expressed that she needed time to think about her option, but ultimately requested for her account to remain openSince the request, the customer has been unreachable As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint Should you need any additional information in order to close out this file, please let us know Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com Representative:
Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like
the Revdex.com
We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees, as well as a non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the primary processing fees and the equipment lease term and monthly paymentDuring this call, the customer was specifically asked if any other verbal promises were made to him by the sales representative that were not reflected in the agreements, to which the merchant replied there were none
That said, our customer service department has worked diligently with the customer to resolve his concernsIn May 2016, our customer service department reduced the customer’s downgrade surcharge rate for non-qualified transactions from 2.00% to 0.005%, reduced the customer’s rate for signature debit card transactions from 1% to 0%, and issued a refund for set up fees in the amount of $Despite these reductions and the existence of valid and enforceable agreements, the customer’s processing account was closed by the processing bank due to ACH rejects and the associated early termination fee was waivedHowever, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party
As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us knowThank you

Complaint: ***I am rejecting this response because:I was told by Jon E*** I had to sign before I can print & review the documents,Jon told me the $a month was part of the processing fees as a flat fee plus 1% on Credit & 0% on debit + swipe fee & stated MOST of the cards we process will qualify.Sincerely,*** ***

Dear Revdex.com Representative:
Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like
the Revdex.com
We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly paymentThere is no indication in the agreements or elsewhere that the customer was promised they could exit the agreement at any time and the agreements and confirmation call make clear that the agreement is non-cancelable
That said, our customer service department has worked diligently with the customer to resolve her concernsDespite the existence of valid and enforceable agreements, we have agreed to terminate the processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees
As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us knowThank you

Recording that we spoke about In the first minutes of this recording you will hear the customer talk about accepting the contract for the lease and that is was non cancel able We go over the entire contract with this consumer and he agrees to everything in the contract His version of not being able to not print off the contract before signing is just not accurate. It in no means reflects how we do business. Thank you Jeff E*** Liaison National Card Solutions

Dear Revdex.com Representative: Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the...

Revdex.com. We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $209 per month (plus applicable taxes) for a term of 48 months. Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment. That said, our customer service department has worked diligently with the customer to resolve his concerns. In order to reduce the overall cost of the customer’s program, we have removed the agreed upon monthly service fee and annual fee from the customer’s account moving forward.  As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know. Thank you.

Dear Revdex.com Representative: Thank you for bringing this complaint to our attention.  As an initial matter, our company maintains a resolution center on our website through which we encourage customers to submit issues like this without the need for involvement of a third party like the Revdex.com. We...

have reviewed the complaint and the customer’s file and found no support for the customer’s claims.  The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees, as well as the non-cancellable lease for processing equipment for $109 per month (plus applicable taxes) for a term of 48 months.  Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement. That said, our customer service department has worked diligently with the customer to resolve her concerns.  As a courtesy to the customer, we agreed to reduce her downgrade surcharge rate for non-qualified card transactions from 2.99% to 1%, but due to a back office error, this rate was inadvertently reduced to 0.5%.  The rate was then inadvertently raised back to the originally agreed upon rate of 2.99%, but this was quickly noticed and reduced down to 1%, as previously agreed to by the customer.  The customer is now asking that this be reduced to 0.5%, but there was never any agreement to reduce the rate down to 0.5% (that was done in error as explained above).  As such, the customer’s downgrade surcharge rate is currently at the reduced agreed upon rate of 1%.  The customer’s overall effective rate is currently 2%, which is well below industry standard. Additionally, we have refunded the customer $296.61 to make up for the downgrade surcharges during the time period where the rate was inadvertently raised to 2.99%.  We have also refunded the customer’s $98 annual membership fee and issued the customer courtesy credits totaling $500. As a result of the above, no grounds exist for early termination of the agreements or additional refunds to the customer.  We feel we have addressed and resolved each and every issue raised in this complaint.  Should you need any additional information in order to close out this file, please let us know.  Thank you.

Complaint: [redacted]I am rejecting this response because:THEY ARE LYING, I have documentation of what they did to me and various other merchants, they will not let you print the paperwork to read before  signing, plus they do not tell about the 3rd party involved, they tell you the 199.00 a month is part of the processing fees,
Concerning their response about lowering the fees, that is PURE BULL, they did that after they kept hanging up on me, I told them that I will close the Checking Acct if they do not keep their end of the agreement, they said I can't do that,they lowered the rates after they found out the acct was closed.
When I called them about the outrageous fees they said, you did charge 27K to cards you should not have a problem Sharing the Wealth.
I have since gone to a processing for about 1/3 of the fees per month with NO LONG TERM CONTRACT, month to month I can cancel anytime, which NCS promised I could if they can't save me any money.Sincerely,[redacted]

We will reach out directly to the consumer to address the complaint issues.

Dear Revdex.com Representative: Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com. ...

We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. On September 21st, 2015, the customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $69 per month (plus applicable taxes) for a term of 48 months. That said, our customer service department has worked diligently with the customer to resolve her concerns. The merchant was originally sent a wireless terminal, setup with AT&T as a provider, and a Mobile Reader for use with a cellphone or tablet. When the issue of connectivity came about on September 29th, 2015 the wireless unit was swapped immediately for a stand-alone terminal and pin pad. Processing occurred on the stand-alone terminal combo, and mobile reader, until June 17th, 2016. On March 12th, 2016, a credit of $288.95 was issued to cover costs while the merchant was unable to process. Despite these efforts a request for cancellation of processing was received on March 3rd, 2017. This request is with the cancellation department and will be processed accordingly. However, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party. We feel we have addressed and resolved each and every issue raised in this complaint.  Should you need any additional information in order to close out this file, please let us know.  Thank you. Thank you.

Dear Revdex.com Representative: Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com. ...

We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $109 per month (plus applicable taxes) for a term of 48 months. Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment. That said, our customer service department was never made aware of any issues until receiving this complaint. We are happy to monitor the customer’s account and work with him to make adjustments if he is not satisfied with the service. A specialist has since reached out to the merchant and attempted to rectify the situation. It was reiterated that savings are contingent upon processing credit cards other than American Express. Despite our best efforts, the merchant is unwilling to accept the offered alternatives or participate in a rate review. We accept the merchant’s request for cancellation of processing, this request is with the cancellation department and will be processed accordingly. However, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party. We feel we have addressed and resolved each and every issue raised in this complaint.  Should you need any additional information in order to close out this file, please let us know.  Thank you.

Dear Revdex.com Representative:
Thank you for bringing this complaint to our attention.  As an initial matter, our company maintains a resolution center on our website through which we encourage customers to submit issues like this without the need for involvement of a third party like the...

Revdex.com.
We have reviewed the complaint and the customer’s file.  The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancellable lease for processing equipment for $79 per month (plus applicable taxes) for a term of 48 months.  Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment.
That said, our customer service department has worked diligently with the customer to resolve her concerns. In August 2016, the customer expressed that she would like to cancel her contract prior to the contract expiration and was told by our customer service department any and all fees associated with canceling prior to the terms of the agreement. The customer expressed that she needed time to think about her option, but ultimately requested for her account to remain open. Since the request,  the customer has been unreachable.
As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint.  Should you need any additional information in order to close out this file, please let us know.
 
Thank you