national certification commission for addiction professionals

This letter is in response to the complaint we received today. The complaint ID is [redacted]. In this complaint the customer, [redacted], stated she has not been contacted about her Grandfather application.In researching this complaint found out that our certification department emailed her on...

August, 11 letting her know that her license was expired and as such was not eligible for the certification until we received noticed of an updated license. Our certification department called her today as well and left a message. The application fee she sent in is nonrefundable. The amount she was charged was $100, not the $250 stated in the complaint.Please let me know if you need any additional information on this request.Regards,HeidiAnne W[redacted]Director of Operations and Finance NAADAC, The Association for Addiction Professionals