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National Chimney & Masonry Inc.

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Reviews National Chimney & Masonry Inc.

National Chimney & Masonry Inc. Reviews (7)

At my country home in Milford NJ I contracted via *** a chimney cleaning for $Tom C*** arrived from NY told me that my fireplace damper was useless and that all the heat from my fuel oil was, "going up the chimney." Installed a new one, $529!It fell apart about a month laterI called for a fix appointment and confirmed the day of appointment, was told he was "on the way." To where? Not my houseFor that appointment and two subsequent ones, he never showed up, despite numerous assurances that "he was on the way." That was most of the winter with my flue stuck wide openSo the fuel oil heat, did go right up the chimneyEventually had to have another profession;, improve and repair what had not been doneThis is a dishonest companySince I was told to keep four and hours free at a time for the expected visit, all told I waited close to hours, my time!

Revdex.com:
At this time, I have not been contacted by National Chimney & Masonry Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

HORRIBLE!!!!!!!!! DO NOT USE. Nearly burned our house down. They installed a liner that was too small, not insulated and not even attached to our fireplace insert. I tried to have them come several times to look at it and no response, with the exception of the ignorant scheduler that told me "you don't attach the top of the liner to anything" Don't comment on something you know nothing about!!!

To whom it may concern, 
 [redacted] contacted our company at 10:30 in the evening to tell,  us that there was an issue with the damper that we installed and informed us that we needed to be at her house the next morning by 7:30  because she was leaving for over a...

month and would be unable to return to her country home prior to that, unfortunately we were unable to accommodate her and get there by 7:30 the next morning. We asked her to please call us as soon as she got back so we can schedule an appointment. [redacted] had called when she got back to her country home, and we scheduled an appointment for a few days later, she was not home when we arrived. We were unable to look at the damper because we needed to see the bottom of the chimney inside her house. She called to reschedule but again, unfortunately she needed an appointment the next morning and was leaving again for quite some time. We asked her to please call when she returns so that we can schedule an appointment to come out and inspect the damper. We have still not heard from her. Due to scheduling conflicts and missed appointment in [redacted] part we were unable  to perform the inspection. Our damper is under a lifetime warranty from our company. We can not stand behind the work of any other company. [redacted] would never have been asked to pay $100 for a repair that would have been free if she had used our company. Being that we were not given the proper chance to come and inspect our work and make any necessary repairs, we feel it is not fair to have to pay $100 towards another companies work, as we would have stood behind our product and workmanship.
Thank you for your time and cooperation in this matter.
[redacted]

HORRIBLE!!!!!!!!! DO NOT USE. Nearly burned our house down. They installed a liner that was too small, not insulated and not even attached to our fireplace insert. I tried to have them come several times to look at it and no response, with the exception of the ignorant scheduler that told me "you don't attach the top of the liner to anything" Don't comment on something you know nothing about!!!

Review: WE HIRED THE NATIONAL CHIMNEY & MASONRY INC ([redacted]) ON 10/**/04 AFTER WE RECEIVED FLIER IN THE MAIL FOR CHIMNEY SERVICES. WE WERE ADVISED WE NEEDED A NEW CHIMNEY CAP AND PAID $429.00 FOR THE INSTALLATION AND PARTS. WE HAVE A RECIEPT WHICH ALSO DISCLOSES THE WARRANTY. WE HAVE HAD TO CALL THE COMPANY SERVERAL TIMES AFTER WE WERE UNABLE TO CLOSE THE CAP FROM THE INSIDE AND ANIMALS GAINING ENTRY INTO THE CHIMNEY FOR NESTING AMD WATER ENTERING INSIDE HOME. EACH TIME THEY CAME OUT THEY CALIM THEY MADE REPAIR BUT PROBELMS CONTINUED. WE CALLED ANOTHER COMPANY, [redacted] (###-###-####) TO COME TO CLEAN AND INSPECT THE CHIMNEY. WE WERE INFORMED THAT THE CHIMNEY CAP THAT WAS INSTALLED BY THE NATIONAL CHIMNEY & MASONRY INC WAS NOT THE PROPER SIZE CAP FOR OUR CHIMNEY AND THAT WAS THE CAUSE OF OUR CONTINUED PROBLEMS. THEY TOLD US TO CONTACT THE CONTRACT THAT INSTALLED THE CHIMNEY BECAUSE IT WAS UNDER THEIR WARRANTY. WE MADE SEVERAL PHONE CALLS TO NATIONAL CHIMNEY & MASONRY INC AND WERE GIVEN THE RUN AROUND. FINALLY WE MADE AN APPOINTMENT FOR FRIDAY 10/**/14 BETWEEN 8AM-11AM. THEY DID NOT SHOW. WE HAD TO CALL SEVERAL TIMES FROM DIFFERENT NUMBERS AND A WOMAN INFORMED US THEY WOULD NOW BECOMING BETWEEN 11AM-1PM. 2 MEN ARRIVED AT MY HOME AT 1:20PM(ONE MIDDLE AGED MAN I RECOGNIZED AS THE MAN THAT INSTALLED CAP INITIALLY). I VIDEO RECORDED THE ENTER INCIDENT. THE MIDDLE AGED MAN CAME INTO MY HOME, LOOKED AT THE INSIDE OF THE CHIMNEY, THEN JOINED UP WITH THE OTHER EMPLOYEE OUTSIDE TO INSPECT THE CAP WHILE STANDING ON A LADDER. SAME MAN CAME DOWN TOLD ME CAP WAS THE WRONG SIZE AND WAS TOO BIG FOR THE CHIMNEY OPENING. HE ADMITTED IT WAS NOT PROPERLY DONE. ONCE HE REALIZED I WAS VIDEO RECORDING, HE BECAME AGNRY AND HOSTILE WITH ME. I TOLD HIM I WOULD BE RECORDING HIM ON MY PROPERTY AND WITH THAT HE REFUSED TO DO THE PROPER REPAIR. HE FLIPPED ME THE MIDDLE FINDER, PROCEEDED TO WALK BACK TO HIS TRUCK WITH EMPLOYEE, CALLED ME A " [redacted] AS HE STEPPED UP TO ENTER THE PASSANGER SIDE OF THE BUSINESS VAN AND DROVE OFF LAUGHING.

I LEFT A MESSAGE ON THEIR BUSINESS PHONE DESCRIBING WHAT TOOOK PLACE MOMENTS EARLIER WITH THE 2 MALE EMPLOYEES, INDICATED THAT I WOULD BE FILING LAWSUIT AND REPORTING THEM TO NEWS AND Revdex.com. THE FEMALE EMPLOYEE RETURNED MY CALL LEAVING MEASSAGE ON MY HOUSE PHONE INDICATING THEY WOULD SUE ME AND WOULD REPORT ME TO POLICE FOR HARASSMENT IF I EVER CONTACXTED THEIR BUSINESS AGAIN.Desired Settlement: FULL REFUND AND ACKNOWLEDGMENT THAT WORK WAS NOT DONE PROPERLY.

Consumer

Response:

At this time, I have not been contacted by National Chimney & Masonry Inc. regarding complaint ID [redacted].

Sincerely,

Review: I had this company come out to clean my chimney. While they were here, I mentioned that I had a leak from the cover on top of the chimney. He went up there and told me he could see where the leak was coming from and that he could seal it with some kind of silicon and that I also needed a new chimney cap.

They applied a tar based substance, which is highly flamable and illegal to apply to a chimney as well as changed the cap on my system, which you can not do becasue the flue is all one piece including the cap. So now they damaged my entire system possibly beoynd repair and put my home and family at risk due to the potential for chimney fire.

they are not returning my calls to come and remove the tar based substance and I feel this was negligent and dangerous. I wrote them a check for 569.00 but quickly cancelled it once I saw the work that was on on the chimney and the materials they used.Desired Settlement: I would like to make a claim through thier insurance agency to have my system repaired, the correct way. I may need a new system and it could cost close to $10,000 dollars.

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Description: CHIMNEY CLEANING

Address: 720 S 4th St Ste 300, Las Vegas, Nevada, United States, 89101-6743

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www.deanerlaw.com

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