National Chimney Service Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***The project superintendent was not on site weekly as my husband has been off and home everyday for the last weeks We talked to the Vice President last week and no additional charge was supposed to be made pER him There was one time where there was a miscommunication between my husband and I The molding was not a manufacturer issue as we supplied our molding and they stranded some one else's and never did ours using the stain we paid forThey have had a "painter" pnyonsite to finish install our molding and not the regular crew who has messed up installing over half of it

Mr***, My problem is that we had communication issuesWe have documented the calls and invoices sentThat robs our time, which is money, and I am still having to explain my termsWhen we did get in touch with you, you had a listYou did not call us after the work was completed, you offered the list when we were looking for paymentI am not willingly to recreate that situationI have a list of:Rebuilding the stairs, redoing some caulking and possibly moving some bricks or vapor barrierWe will come out and handle those items, but I will only do it with our termsPayment in full first, and on a date in which we can now add it to our schedule.I am sure you are an honorable man but now you have to trust that I am tooMy fear is that we come back out and there is another list before we get our paymentPay us and I assure you the list will be completed Sincerely, Rick Kazmierczak

Here is our response, I wasn’t sure who to send this tooI never received notification that there was a claimant filed in May.The background on the job:The Homeowner, Mr [redacted] was made to redo his deck by the Town of Amherst as a result of a complaint from his neighborThere was no permit on his original deck and it impeded on her property The Project: Completed on March 31, Did not get a response for payment after mailing the first statement for the balanceTerms were Balance Upon CompletionSent new statements on 4/29/15, and 6/4/ Office placed a call looking for paymentDate was not recordedUpon reaching Mr [redacted] for the balance we then were given a list of items he wanted completed before he makes the final paymentIt is unfortunate that we had to wait to contact Mr [redacted] to find these things outIt is our contention that it was not a priority for him to communicate with us regarding the balance due and or the work he had concerns with On June 16th, without notice of a Revdex.com claimant registered in May, we sent out someone to address his stairs, poly under the deck, caulking and a 2xissueThat person was sent away with a new demand that we need to send written notice on when we will be coming and that they need one weeks’ noticeThis is not how communication is done in our industryWe have called and attempted to handle concerns but it wasn’t until we asked for the balance due payment that issues aroseJust let us get onsite to finish and collect the balanceUnfortunately we are into the busiest time of year so it is not easy to give a weeks’ notice when we are trying to squeeze the work inThis could have been avoided with some communication from the clientHave Mr [redacted] call our office, [redacted] at [redacted] , to schedule time to complete the project and at that time the balance will need to be paid in full Sincerely, Rick Kazmierczak President

Our response: Why you left before you finish the job? Project was complete. Why you ask payment for the unfinished work? As explained in our initial response to the complaint, we only found out that ***’s were unhappy with a vapor barrier applied under the deck, the stair size and some caulking. We made numerous calls, with no response. When we did get in touch and asked for payment and received a list to work to finish. Why you threat?No threat. [redacted] is the project manager and the person aware of the list. If the threat was about finance fees, then he is only informing the ***’s of what happens if the none payment goes to the office. The only other thing that could be considered a threat in ***’s work is that he inform them that we would bring the building department in for an inspection. I believe the code violation was the reason for the project in the first place. [redacted] is the one that who threaten me. I do not want to deal with him. [redacted] is the project manager. They don’t have to deal with him directly but we do have to work around a very busy schedule. If the ***’s are interested in resolving this complaint then: 1. Email [redacted] at [redacted] and myself at [redacted] , 3 or 4 possible dates to come out to finish the project. Dates should be scheduled within the next 6 weeks. 2. When we agree on a date, then payment in full is requested before we start an work. Their balance is $2,660.00 They will have to trust us for that day to complete the work. We trusted them all along that we would get paid, and they have not been trustworthy due to the lack of their communication. The project cost was $5,802.00 and we have 4 to 6 hours to complete the work. If they disagree with this arrangement, then it will leave me to believe that they have no intention to pay us and is only stretching this out. We will forward the information to our attorney, place a mechanic’s lien on the property and invoice with finance fees. This project was completed on 3/31/15 and we have sent 3 invoices and made numerous calls. We are not looking for this to take any longer. Rick Kazmierczak

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr*** did come to my home on December 21, Mr *** said that he would have someone come out and repair the ceiling in the sun room and also have some come to take a look at the roof, no dates were discussed so until someone comes out to correct the situation I feel the case remains the same in my opinion
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Why you left before you finish the job? Why you ask payment for the unfinished work? Why you threat? *** *** is the one that who threaten meI do not want to deal with him. Please, answer the above q before we go any futrher?
Regards, *** ***

Response is that I have a meeting with her today to check the roofI wrote her a letter after I received a letter from her in Nov to contact me explaining our position and to schedule a time for me to stop by to inspect the roof and ceilingI can forward you the letter if needed.ThanksThanks,***
***President

No problem, because the room in question is unheated, the temperature is important.The roof repair and inspection should be happening soon, but the drywall and paint may take a little while due to the weather.***

Hi ***, Thank you for taking the time to speak with me todayAs you requ***ed I have attached a copy of our contract, pictures of the roof before we started, during the process of roofing, and a copy
of the mechanics lien It is not uncommon for an older roof on a home to have some waviness i.esettling through the years (page if you look behind the chimney you can see a hump in the old roof at the peak)This was explained to her on at least three occasions after she brought the waviness to our attentionThe was not brought to our attention until we started asking for final payment at least a month past the completion of the roof Just to state we have no responsibility for the structure of the roof or the repairs of the structure itselfWe were hired to replace the roofing shingles on the homeIf we did notice anything out of the ordinary while working on her roof we would of discussed it with her at that timeAs we did regarding the post to be cutWhen our production coordinator field measured the project on 2/22/(five days after the contract was signed) he discussed with her that if we cut the post, additional work may be needed because of the way it was connected to the homeHe also discussed that a vent pipe coming out of her roof was too close to the chimney and should be moved. Ms*** stated she did not want to spend any additional funds and we said we would take care of the pipe in lieu of the post cutThis was agreed uponWe completed the roof at the end of April and had to schedule a time with her to replace a couple of old ceiling tiles that needed to be replaced from the vent pipe workMs*** was slow to respond to schedule this work which was completed on 5/27/When we asked for final payment in early June she then mentioned the wavy roof, a conference call with her, the salesman and roofing production coordinator took place after that to explain that this is not part of the contact and that this is common for the age of the roofShe threatened to call the Revdex.com and news A meeting at her home with these gentlemen and our production manager took place a week after that to look at the roof with herWe found no problems with workmanship of the projectWe then told her we expected final payment for the projectShe threatened to call the Revdex.com and newsWe have not received final payment to date and unfortunately have been left no other recourse than to put a mechanics lien on the property I will call you on Monday to follow up with further information if neededRegardsRay W***General Manager The Kaz CompaniesNorth America DrW*** Seneca, N.Y14224*** ***
*** * ***
***

After looking into this situation, I certainly understand some of Mrs. [redacted] frustration. The project did go longer than originally planned but not from any neglect on our part. There was considerable structural issues and challenges discovered while working on the home. To add to that, we did have...

some trim and cabinet door issues. Unfortunately that issue was a manufacturer issue and was out of our control. So waiting for the manufacture added frustration for both parties. On the communication side of the complaint, we don't believe Mrs. [redacted] is being fair with her statements. My Project Coordinator was on site 3 or 4 times during the course of the project. He did speak with Mr. [redacted] when setting the project up in the beginning and again when available at home. We do have multiple emails from Ms. [redacted] as well which never implied that lack of communication. We tend to believe that Mr. and Mrs. didn't communicate enough on some of the updates which I am sure points a finger at us for no communication. I actually believe Mrs. [redacted] may have even admitted in an email that Mr. and Mrs. may not have kept each other up to date on some of the project communication. On top of that, our Project Superintendent was onsite weekly. So other than the door and trim issue, things seemed to be fine.We have reached out the Mrs. [redacted] to schedule a time to finish and understand that she doesn't want us back. We do have the doors and trim and she has told us that they would pick them up and finish themselves. We don't have a problem with that would expect $600 of the balance due on the project and they would have to understand that we would not assume any responsibility for their workmanship. Current balance is $1,054.04If acceptable, they can contact my office at [redacted] and we can arrange the pick up and the acceptance of a $600 check.

Here is our response, I wasn’t sure who to send this too. I never received notification that there was a claimant filed in May.The background on the job:The Homeowner, Mr. [redacted] was made to redo his deck by the Town of Amherst as a result of a complaint from his neighbor. There was no permit on his...

original deck and it impeded on her property.   The Project: Completed on March 31, 2015  Did not get a response for payment after mailing the first statement for the balance. Terms were Balance Upon Completion. Sent new statements on 4/29/15, and 6/4/2015  Office placed a call looking for payment. Date was not recorded. Upon reaching Mr. [redacted] for the balance we then were given a list of items he wanted completed before he makes the final payment. It is unfortunate that we had to wait to contact Mr. [redacted] to find these things out. It is our contention that it was not a priority for him to communicate with us regarding the balance due and or the work he had concerns with.  On June 16th, without notice of a Revdex.com claimant registered in May, we sent out someone to address his stairs, poly under the deck, caulking and a 2x4 issue. That person was sent away with a new demand that we need to send written notice on when we will be coming and that they need one weeks’ notice. This is not how communication is done in our industry. We have called and attempted to handle concerns but it wasn’t until we asked for the balance due payment that issues arose. Just let us get onsite to finish and collect the balance. Unfortunately we are into the busiest time of year so it is not easy to give a weeks’ notice when we are trying to squeeze the work in. This could have been avoided with some communication from the client. Have Mr. [redacted] call our office, [redacted] at [redacted], to schedule time to complete the project and at that time the balance will need to be paid in full.  Sincerely,  Rick Kazmierczak President

Mr. [redacted], My problem is that we had communication issues. We have documented the calls and invoices sent. That robs our time, which is money, and I am still having to explain my terms. When we did get in touch with you, you had a list. You did not call us after the work was completed, you offered the list when we were looking for payment. I am not willingly to recreate that situation. I have a list of:Rebuilding the stairs, redoing some caulking and possibly moving some bricks or vapor barrier. We will come out and handle those items, but I will only do it with our terms. Payment in full first, and on a date in which we can now add it to our schedule.I am sure you are an honorable man but now you have to trust that I am too. My fear is that we come back out and there is another list before we get our payment. Pay us and I assure you the list will be completed.  Sincerely, Rick Kazmierczak

Our response: Why you left before you finish the job? Project was complete. Why you ask payment for the unfinished work? As explained in our initial response to the complaint, we only found out that [redacted]’s were unhappy with a vapor barrier applied under the deck, the stair size and some caulking. We made numerous calls, with no response. When we did get in touch and asked for payment and received a list to work to finish.  Why you threat?No threat. [redacted] is the project manager and the person aware of the list. If the threat was about finance fees, then he is only informing the [redacted]’s of what happens if the none payment goes to the office. The only other thing that could be considered a threat in [redacted]’s work is that he inform them that we would bring the building department in for an inspection. I believe the code violation was the reason for the project in the first place. [redacted] is the one that who threaten me. I do not want to deal with him. [redacted] is the project manager. They don’t have to deal with him directly but we do have to work around a very busy schedule. If the [redacted]’s are interested in resolving this complaint then: 1.       Email [redacted] at [redacted] and myself at   [redacted]  , 3 or 4 possible dates to come out to finish the project. Dates should be scheduled within the next 6 weeks. 2.       When we agree on a date, then payment in full is requested before we start an work. Their balance is $2,660.00  They will have to trust us for that day to complete the work. We trusted them all along that we would get paid, and they have not been trustworthy due to the lack of their communication. The project cost was $5,802.00 and we have 4 to 6 hours to complete the work. If they disagree with this arrangement, then it will leave me to believe that they have no intention to pay us and is only stretching this out. We will forward the information to our attorney, place a mechanic’s lien on the property and invoice with finance fees. This project was completed on 3/31/15 and we have sent 3 invoices and made numerous calls. We are not looking for this to take any longer.  Rick Kazmierczak

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]The project superintendent was not on site weekly as my husband has been off and home everyday for the last 3 weeks.  We talked to the Vice President last week and no additional charge was supposed to be made pER him.  There was one time where there was a miscommunication between my husband and I.  The molding was not a manufacturer issue as we supplied our molding and they stranded some one else's and never did ours using the stain we paid for. They have had a "painter" pnyonsite to finish install our molding and not the regular crew who has messed up installing over half of it

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  first of all I reviewed your responses and you need to admited you threaten me with towns building inspection but which you already got permit for building a deck then why should I get afriad?? I hired you as my deck builder because I heard lots good thing about your company.I owned couple business myself and this is not how things should be end up.  I already send few pictures may 6th and june 6th. please look attached picturs and if I am wrong and you want to call your lawer then I am fine with that.  just building a deck cant not be saying work is completed. your finished when customer is satisfied. not leaving things behinded and told come back later to finished.  then send me a balanced invoice to pay. who will pay for unfinished job?? do you??  anywayI  will pay at the moment you finish the job by the contract and by the drawing as I stated in 2 e-mail on 6th of June and 6th of May to Les, [redacted]. But You have to let me know how you going to finish this unfinished job by writing in detail first. E mail me with plan but not [redacted]. Regards, [redacted]