National City Mortgage

Thank you for the letter concerning Ms*** complaint of Butler Tiresfor LessPlease find enclosed the letter that was emailed to Ms*** onAugust 8, 2017.Ms *** has been reimbursed two times the $totaling $148.14totalWe are awaiting an answer back from her as to
what she would like to doabout the tires and free alignment offerI have personally talked to Ms*** and she has relayed to me that she does NOT want the new tires oralignmentTherefore I have done everything possible for her and her satisfactionof the matter.If you should have any more questions or comments please feel free to contact usat the above telephone numbers or address.Sincerely,Patricia M***AIR Customer Relations

With the sale of our property under contract, we couldn't be present at the closing We arranged with Sweeney and Sweeney to represent us at the closing, including signing of all documents and payment of taxes, etc The closing went smoothy and the proceeds of the sale were wired to our bank the day of closing We are completely satisfied with the outcome and we recommend Sweeney and Sweeney to anyone who needs a service such as this

The customer did bring the 2 pair of overalls to be sent to laundry. They were sent to laundry and sent to have heavy starch on them as customer requested. On the day that customer picked up the overalls and complained about the amount of starch in them, the manager was not aware that they had been...

sent to the laundry  It is hard to imagine that she did not realize that the buttons were messed up when she realized that the overalls were not heavy starched.  This is why we do NOT heavy starch items such as overalls,   Our company policy as stated on the bottom of the receipts says "If any discrepancy, please return this invoice to us within 24 hours.  We are not responsible for any articles not claimed within 30 days. "  However the customer did not bring the overalls back or attempt to contact us within 24 hours explaining the problem with the overalls.  Since she did not look at her clothes until after she went on vacation and they appeared to have been worn we are willing to offer her a $30 store credit for dry cleaning at our store to be used within the next 3 months.