National Claims Management

Revdex.com: At this time, I have not been contacted by National Claims Management regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by National Claims Management regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I was forced to use this 'claims management' service when the (eqaully horrible) moving service I used told me that they were the company who manages their claims for loss and damage. I originally filed my claim with them through their website (per directions) in mid-December 2013. It took me three months (a number of calls and emails) before I got a response from the woman - who is apparently the only one who works at the company. She told me that she was having some family issues, which blew my mind since it had been months with zero response. She asked me to add notes to the photos of the damaged items and she would follow back up with me. I added the notes and resent the photos in the same email chain (so it wouldn't be likelty it would fall into a junk/spam folder). That was in March 2014. It is now September 2014 and I have not had ANY response from her or anyone at the 'company'. I've sent at least 25 emails, left more voicemails on both phone numbers and texted (as mentioned in one of the voicemails) and still no response.Desired Settlement: They need to handle my claim!

Consumer

Response:

At this time, I have not been contacted by National Claims Management regarding complaint ID [redacted].

Sincerely,

Review: On 6-** I moved with A to B van movers from CT to NC. On 07-** when my stuff arrived there was damaged and broken goods. I was informed to go through thier insurance company National Claim management. I made the claim on 07-** claim # [redacted]. On July ** I was sent an email asking for pics of the broken items. The president [redacted] responded on 07-** stating she received the pics and would work on the claim. On 08-** I received another email asking for additional pics and again on 08-** I was told she received and would work on the claim. I called numerous times, sent emails for her to not respond to. I spoke to her several times and I would get exuses of jewish holidays, summer etc and people before me. I had my lawyer send a letter to her for her to resolve the issue within 15 days which was ignored.Desired Settlement: Complete claim and give me the money owed for the damaged and broken items.

Consumer

Response:

At this time, I have not been contacted by National Claims Management regarding complaint ID [redacted].

Sincerely,

Review: I should have filed this in conjunction with my first complaint against A to B Vanlines. NCM is the insurance company that represents A to B Vanlines, both companies should be out of business. While I do understand per [redacted] (President of the insurance company) they have 150 days to get my information to the insuranc company, this process with this company has been a nightmare. I provided all of the necessary information to starting in May and had everything requested by June. Towards the end of June I was told that a letter would be sent out to me to be singed and notorized and retuened to them. I did not receive the letter till the first week of August, after several emails asking on a status update. When I finally called and spoke to [redacted] she explained that she "was very busy and have not had a chance", that was her response for not sending the letter to me for 6 weeks!! When she finally admitted to sending the letter out, that letter never got to me, yet she stated "I sent it out if you have not received it I dont know"I had to request a second letter, which I recievd 9 days ago. Mind you I asked her on 2-3 times to veryify the address she sent it to and she never did. She was suppose to provide me with ARbitration information and as of yet NOTHING. I have paid for the damaged item out of my pocket $500 dollars and they are only willing to reimburse me $45!! I am frustrated in dealing with this woman who obviously has no work ethic and her word means abolutley nothing. she and I have been going back and forth in email today, with her final line being "I'll see what I can do". This is not enough!!Desired Settlement: While I understand that she is not the moving company as she stated "she represents the moving company not you - I dont work for you" This is unfair!! My furniture was NOT given to me, I had to pay for it, and to be told that I am only going to be reimbursed $45 is an insult. This womans business ethic leaves very little to be desired. This was something that could have been resolved quickly without dragging out and turning into this.

Business

Response:

Greetings:

Please be advised that we provide A to B Moving (hereafter referred to as "A to B") with support in responding to move claims. In this letter we would like to respond to [redacted]'s complaints both against A to B and against National Claim Management (hereinafter referred to as "NCM"). Please be advised that I am answering this complaint as a service to my client. They are NOT a part of the dispute that [redacted] has with NCM.

As for A to B's position, they are apologetic if [redacted] had any loss and damage and they are sorry that she is unhappy with her move. That was not the intention

A to B outsourced this claim to NCM. NCM is not nor do we claim to be an "insurance" company. We strictly evaluate claims based upon the valuation of goods as stated in the contract. A to B pays NCM to evaluate claims within The Department of Transportation Federal Motor Carrier Safety Administration places strict guidelines on the minimum reimbursement to clients that have damage and loss claims and the timeframe in which a claim may be entered (30 days to acknowledge the claim and 120 days thereafter). We and thus A to B are with in those guidelines. I personally sent her the link to the DOT FMCSA booklet entitled "Your Rights and Responsibilities for Your Move."

NCM is strictly bound by the contract we have with our clients to stay within: the contract, the standard of the industry and the regulations put in place by the DOT. lf a client expresses their dissatisfaction to the company after a determination has been made, the Moving Company has the sole discretion to increase that amount on a case to case basis. NCM does not have that authority.

As l advised [redacted] via email, she is not a client of NCM, she does not pay us for our service, and we do not have to stand for her verbal abuse. Once we issued her determination we were done with the case. While we are ready, willing and able to help most claimants after a determination has been made, we have no duty to do so. This is particularly true when a claimant acts in a belligerent manner that deserves no additional voluntary consideration, We have acted in accordance with our contractual obligation to our client and we have acted within the guidelines set forth by the DOT.

Should you have any questions or comments please do not hesitate to my office. Thank you for your kind consideration.

Sincerely

Business

Response:

Greetings:

We are in receipt of [redacted]' s follow up letter.

First and foremost, NCM is not nor do we claim to be an "insurance" company. We strictly evaluate claims based upon the valuation of goods as stated in the contract. Had [redacted] wanted private insurance to protect her goods, she should have purchased that insurance prior to h.er move. In this case since [redacted]'s move was a local move, the value placed on her goods was 30 cents per pound. it may be difficult for her to accept the fact, though still the same, her case was no different than any other case. The Department of Transportation Federal Motor Carder Safety Administration places strict guidelines on the minimum reimbursement to clients that have damage and loss claims. The DOT FMCSA also regulates the timeframe in which a claim may be entered (30 days to acknowledge the claim and 120 days thereafter). We were within those guidelines. On a number occasions, I personally sent her the link to the DOT FMCSA booklet entitled "Your Rights and Responsibilities for Your Move." She either never read the information provided or she simply thought that it did not pertain to her. Nevertheless, there are many more claims waiting to be reviewed. While [redacted] felt entitled to special treatment, it was simply not possible.

Normally, I would offer my clients' clients all due respect and apologies for any delays. I say my clients' clients because I provide the moving company with service. My company and I try and go above and beyond for all claimants as we understand people can get emotional when their possessions are lost or damaged. This is particularly so when the claimant has a sentimental value attached to the item in question. Nevertheless, we are strictly bound by the contract we have with our clients to stay within the contract, the standard of the industry and the regulations put in place by the DOT. If a client expresses their dissatisfaction to the company after a determination has been made the Moving Company has the solo discretion to increase that amount on a case to case basis. NCM does not have that authority. NCM' s determination was that [redacted] claim came out to 150 pounds, and at 30 cents per pound she was entitled to $45.00 under her contract. She could have at that point picked up the phone and kindly expressed her dissatisfaction with the determination and asked that the company reconsider her claim. She may or may not have been satisfied with the outcome. I cannot speak for the company as to their ultimate decision.

Rather than act decently, she contacted my office with demands of information regarding Arbitration. Wile she could have easily called the company herself to ask for the information, she chose to badger me with her demands. In addition, [redacted] sent me a number of belligerent and insulting emails which I dis NOT have to put u p with. As l advised her via email when [redacted]s case was completed and a determination was made, my role in the process was done. After a few back and forth communications with [redacted], in order to avoid another round of insults, I simply responded that I would see what l can do. Once I obtained the relevant information, I planned on providing it to her and to be done with her once and for all.

With regard to NCM, she is not our client. We have acted in accordance with our contractual obligation to our client. Thus, she should not have a voice regarding NCM. Moreover, after the disgusting behavior exhibited by [redacted], her complaints against NCM are irrelevant. Any potential client of mine only has to read the tone of her letters to understand what type of person she is. As far as I am concerned, she can send 100 more letters to your agency, and there is nothing more I can offer. There is nothing to discuss.

Finally, speaking solely for my company, while I understand and respect that the Revdex.com seeks to find a resolution for the consumers' complaints, it is obvious that not all consumers are entitled to the resolution that they are seeking. l have answered many complaints on behalf of companies and I am baffled by the complaints that are given credence by the Revdex.com. Sometimes, companies get so jaded by the false complaints, they can lose site of the legitimate complaints. That would be a true disservice.

Thank you for your kind consideration,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here)

NCM is an irresponsible company, I provided all my information in a timely fashion and still till this day I have not recieved information for arbitration from NCM or from A to B Van Lines. [redacted]'s fails to see that telling someone in June "I will send the letter out to you next week" and not sending it out till the second week is irresponsible on her part. I want nothing to have to do with her or NCM and as I stated in a Public on-line review they are irresponsible and her word has no value. I am at a loss here, because my property that I paid for was damanged and I am offered an insulting $45 settlement. No one wants to step up to the plate to resolve this issue. I dont want anything from NCM or [redacted] what I am expecting is th information she stated she would be sending to me so that I can initiate the Arbitration process which she said she was going to send to me and her final email is "I'll see what I can do". How she manages to do business is beyond me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,