Initial Business Response /* (1000, 5, 2015/08/25) */
Customer never made one payment to NCM before being sent to a collection agency
NCM made attempts to work with customer on his membership from January to June 2014, and on the last attempt customer flat out refused to pay for his
membership and contractCustomer has made some payments to a Collection Agency begining in August
Customer has not attempted to use the club even once to save money even though he could have
The rest of his comments are not true and are just an attempt to slander NCM
NCM's website has over catalogs and 2,000,products to view and shop from for members in good standingThe low direct and wholesale pricing cannot be published online because of the confidentiality agreements and requirements of factories and their distributors
NCM is not a retail outlet in any form or fashion and operates as a wholesale club with prices that average 45% lower than the retail market place
Making complaints about NCM comparing us to the retail market place is like complaining that a *** *** is not a *** ***
To avoid delays and problems with the vast array of goods and information NCM does all price quoting on the phone with our customersMany problems and much time is saved by this personal interaction
Savings is NCM's businessWe save our 26,customer Thousand upon Thousand every month
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WowI find it very interesting how quickly NCM responds to complaints filed about them in public to make themselves look good by responding in a timely manner, but any complaint made directly to NCM to the "person" answering the phone or *** is thoroughly ignoredQuiet honestly I have yet to feel comfortable using the membership even though I have attempted to do so several timesTelling an active member "Just call us and tell us what you want and we will see if we have it" isn't worth a membership worth $2000-$and exactly the way to keep active members engaged on your 26,member savings planTelling active members "we might have it, we might not have it" or "sometimes we do sometimes we don't" isn't very progressiveIt's uncomfortable giving a different person all of my personal information every time I callI do not feel as if I have a relationship with NCM or its "savings plan".If my membership is good to use anytime why haven't I been able to search your wonderful website? Something doesn't add up and I don't like how I am treated when I call NCM to get basic infoAnd your're right I have been paying on time every time for well over a year without any improvements on NCM part which is why I demand separation from this groupI'm sorry if my questions or confidence about this company has yet to make a difference in my life in a years time and I have yet to see results I will not continue to payLast time I talked to *** he raised his voice at me and was yelling as if he is the one upsetAnd once I called the *** *** to let them know about my conversation with ***, *** (who probably wrote the response for ***) yelled at me tooBasically telling me "well your shouldn't have signed" comparing this membership to buying a carIf this membership is like buying a car whether it's a *** *** or *** *** it's a lemonAnd lemons are junk and are not worth the moneyNCM is out to get people's money*** like *** is very rude and disrespectfulLike many others I'm being ripped offI have searched at least search engines seeking information about NCM and I have only found one positive comment posted about NCM on *** out of commentsOne post is over years oldA few so called unsatisfied NCM "customers" may feel as if the only positive experience was the experience that could only be satisfied by a NCM affiliateNobody had anything positive to say about NCM even if they have used the membership and purchased merchandiseNCM is a total sham and its "business" practices are predatoryLuring people in with a scratch ticket with promises to win now and save big only to turn your back when people think their life has changed for the better is cowardlyNCM is a scam and takes advantage of peopleThe last time I contacted NCM I was told that there was no online shopping and that there would never be online shopping because "there are too many ss trying to steal other peoples information" that is what I was told and these things are not something I would lie aboutThe main reason I signed up with NCM was to shop onlineI have not reason to slander NCMWhy would I lie about something that everyone knows is trueI am not the only person that feels this wayI have been a member for over a year and am highly dissatisfied and would never recommend this company to anyoneAnd I explained to *** and NCM that I lost my job not long after I signed up in and was unable to make paymentsMy account was sent to collections and I have been paying for my membership through themAnd I have been paying but I am very displeased and very upsetEver since I set foot on that property I feel very uncomfortable, and now I know first hand whyNCM needs to be thoroughly investigatedNot just for my sake but for the sake of the publicPlease help me solve thisAnd we can get the word out to avoid people and company's like thisThis is terrible, so un-adult like and offensiveI'm fed up dealing with the entire NCM brand and want justice
Final Consumer Response /* (4200, 13, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This conversation can go on and on without a resolutionAs I explained and complained time and time again I have tried to use your so called "savings plan" and the "savings plan" I requested does not existSince I made my first payment in January I have tried and continue to get misdirectedDon't sit there and claim I haven't paid cause that is a flat lieIt doesn't matter if my bill was sent to collections or notThe point is I have been making consistent payments every month for over a year just like thousands of NCM's other hard working AmericansDon't sit here and try to sugarcoat your lack of of an honest "business"Your ripping honest people offLet's get realAnd you think I'm actually trying to pick a fight? Well as far as I understand NCM has been burning thousands of peopleI suppose a few of them wouldn't mind fighting back after being cornered and sucker punchedWow; the length NCM responses will go to look good in front of the BureauHow come NCM won't respond to me when I call and ask basic questions? Oh "*** doesn't return callsCall after 6pm"What???!! Is there anyone else I can deal with? NCM employees does not like to deal with peopleCustomer service is totally non-feasible and non-existentI'm sorry but I refused to be treated the way NCM treats meNCM is a SCAM and simply does not fit my lifestyle and has yet to save me a dimeI'm fed up and NCM needs to be reportedI'm requesting that NCM and/or *** *** *** ** *** *** return all my moneyOver $I work hard and will not continue to pay for garbageI have been as patient as I can and I will no longer discuss my disgust for everything NCM claims to beEverything I have requested from NCM has never been granted and I am no longer interested in your "lifetime membership"I am terribly dissatisfiedI have never been made to feel this way by any kind or retailer anywhere across the countryNCM is not a legitimate business and need to be investigatedIf NCM thinks they can treat any person in society like trash then they are highly mistakenNCM makes me feel so uncomfortable and uneasy that it's not worth saving anything with this so-called plan
Do not belittle meThe employees of NCM and the *** *** ** *** *** has absolutely no right to yell at meI am not a child or a trouble makerI was yelled at twice only trying to understand how this system worksAnd of course I got no answersI am a hard working taxpaying citizen and I know very well the rules of societyNo newsletter; no e-mails; no promotions? Once again: What am I paying for? And I have to tell you what to believe? If you are so sure you are helping me why don't I believe NCM is trying to do that? Where is the evidence, the proof, the reviews, the relationship? To be frank, but it is not my honesty that is in question
Final Business Response /* (4000, 18, 2015/10/09) */
As before NCM tried to work with you and you refused to pay or do anythingNCM did nothing wrongYou did not use the club as claimed because you never paid as you stated in your complaint and ended up in collectionsYou are slandering NCM with claims that never happened
NCM has been saving our 26,members hundreds upon hundreds of thousands of dollar over the last yearsNCM's system works perfectly as described in our membershipYou need to follow our savings plan and not try to accuse us into something NCM is not with a lot of accusations
Please read your paperwork and use your club to save money as designedDon't pick a fight with us as we try to help youTrying to discuss the truth with you is not yellingPlease follow the rules of society and you will save thousands in the upcoming years as thousands of our customers have
Once again NCM does not have any knowledge or records of this person filing this complaint NCM did verify the name that is now listed as a husband in the complaint and this account is in collections and legal since October You must contact *** *** Services for any issues since this account has been in default and is in the legal process
Complaint: [redacted]
I am rejecting this response because: National Consumer Mart has done business with my family in 2013, just like I had indicated previously. The account is posted under my...
husbands name, [redacted], and nothing about this complaint is fabricated or untrue. Once again, this business continues to lie and attempt to bully their customers. We had requested this business pull the recordings and they refuse to do so because they continue to maintain "they would never lie to their clients". We have made two separate trips into the store to resolve this matter years ago. The contact was canceled and the business continues to report fraudulent information on our credit.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/18) */
Your account is not in collections but you have missed 3 of your payments in the last 12 months. Please get caught up as promised. Your account is much past due. Keep NCM up to date and your account will not go to collections. NCM prefers to...
Initial Business Response /* (1000, 8, 2015/07/18) */
NCM is celebrating 23 years in business. NCM prides itself in saving our 26,000 plus members millions upon millions of dollars.
I thank you for being the first and only customer who has filed a complaint with the Revdex.com or anywhere else on the...
web in recent years that was not trying to get out of paying their bill or was the work of one of our competitors trying to make us look bad.
I have watched videos of the parking lot while out on lunch or dinner and you must be invisible because you were not at our store for a week straight. All calls and message are always returned on same day from customer service.
Your orders are being handled according to the terms in the club membership and club terms.
Every order and time you have used the club everything has been handled according to club policy and paperwork.
Thank you for apologizing on your last visit after reading the information on our order form.
NCM is here to save you money. Saving our members the most amount of money is our number one priority.
NCM is not a retailer but a wholesale buying service with thousands of club members. NCM does not operate or can operate like a store or any other business that you are use to.
Sorry NCM is not able or have promised to be like other full price stores and your apology is greatly appreciated and accepted.
NCM will continue to work its hardest to save you money.
Initial Business Response /* (1000, 6, 2015/12/10) */
You really should not slander our company.
You and your husband saved on every item you purchased. Your savings were exactly as presented. You bought 24 AMC movie tickets at $6.25 each. This was a huge savings. You purchased 2 different...
HP inks and saved over 75% and you purchased Epson ink and also saved over 75%.
NCM set up a special account for your husband with a Construction Supply Company to get what he wanted.
NCM tracked down a very special Betsy Ross Flag for you.
NCM saved you money on a hood and quoted you saving on a new garbage disposer.
The only order with a problem was a phone that was purchased and signed for as an extension instead of the base phone that you wanted. Most likely a human error on the model number. NCM refunded your money.
You and your husband saved at the club just as you should and then you just quit using and saving at your club 3 years ago. Why do you now slander NCM?
NCM is here waiting to save you as in the past. NCM has a guarantee that promises your savings. No one has ever collected or needed to use this guarantee in NCM's 24 years in business because everyone always save more than NCM promises.
Please visit our web site or club to refresh your memory on the 2 Million plus items NCM will save you money on. Our business is savings and NCM will continue to save you money now and into the future.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The things we did get took forever to get and I could have found several things cheaper but choose to try and work with NCM because their customer service agents were rude and threatening. I never intend to shop at NCM ever again and because of that there is no reason to continue paying the yearly membership fee yet if I don't pay it the charge will continue to accrue. It's not right that I should have to pay $50 a year for something I'll never use. Revdex.com, what recourse do I have? All I want going further is to cancel my membership and not have to pay the yearly $50.00 fee.
Final Business Response /* (4000, 10, 2015/12/17) */
If you buy a car and park it in the driveway never to drive it you will never have to buy gas for it.
If you want to park your membership you of course do not have to pay the annual due. It is entirely up to you to drive or not, or save or not.
Your savings file was checked on your comments for items purchased and every item came in within the stated terms of the club.
If you do not want to use the club that is your choice, but please do not slander NCM for doing exactly what NCM claims and has done for the last 23 years and for our 26,000 members.
NCM has over 2 Million products that we save our members thousands on every week. NCM has a savings guarantee that promises you will save with NCM and can never lose.
Nothing in all your orders happened outside the printed and stated terms of your membership. These terms have always been the same for 23 years. Nothing has changed in those terms.
NCM will always honor your membership if you ever decide to save money on your future purchases.
NCM will note your file for special terms on your annual dues if you choose to ever save again with NCM and your club.
Our mission at NCM is to save our members money and we will continue to do this.
Initial Business Response /* (1000, 5, 2015/08/25) */
s trying to steal other peoples information" that is what I was told and these things are not something I would lie aboutThe main reason I signed up with NCM was to shop onlineI have not reason to slander NCMWhy would I lie about something that everyone knows is trueI am not the only person that feels this wayI have been a member for over a year and am highly dissatisfied and would never recommend this company to anyoneAnd I explained to *** and NCM that I lost my job not long after I signed up in and was unable to make paymentsMy account was sent to collections and I have been paying for my membership through themAnd I have been paying but I am very displeased and very upsetEver since I set foot on that property I feel very uncomfortable, and now I know first hand whyNCM needs to be thoroughly investigatedNot just for my sake but for the sake of the publicPlease help me solve thisAnd we can get the word out to avoid people and company's like thisThis is terrible, so un-adult like and offensiveI'm fed up dealing with the entire NCM brand and want justice
Customer never made one payment to NCM before being sent to a collection agency
NCM made attempts to work with customer on his membership from January to June 2014, and on the last attempt customer flat out refused to pay for his
membership and contractCustomer has made some payments to a Collection Agency begining in August
Customer has not attempted to use the club even once to save money even though he could have
The rest of his comments are not true and are just an attempt to slander NCM
NCM's website has over catalogs and 2,000,products to view and shop from for members in good standingThe low direct and wholesale pricing cannot be published online because of the confidentiality agreements and requirements of factories and their distributors
NCM is not a retail outlet in any form or fashion and operates as a wholesale club with prices that average 45% lower than the retail market place
Making complaints about NCM comparing us to the retail market place is like complaining that a *** *** is not a *** ***
To avoid delays and problems with the vast array of goods and information NCM does all price quoting on the phone with our customersMany problems and much time is saved by this personal interaction
Savings is NCM's businessWe save our 26,customer Thousand upon Thousand every month
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WowI find it very interesting how quickly NCM responds to complaints filed about them in public to make themselves look good by responding in a timely manner, but any complaint made directly to NCM to the "person" answering the phone or *** is thoroughly ignoredQuiet honestly I have yet to feel comfortable using the membership even though I have attempted to do so several timesTelling an active member "Just call us and tell us what you want and we will see if we have it" isn't worth a membership worth $2000-$and exactly the way to keep active members engaged on your 26,member savings planTelling active members "we might have it, we might not have it" or "sometimes we do sometimes we don't" isn't very progressiveIt's uncomfortable giving a different person all of my personal information every time I callI do not feel as if I have a relationship with NCM or its "savings plan".If my membership is good to use anytime why haven't I been able to search your wonderful website? Something doesn't add up and I don't like how I am treated when I call NCM to get basic infoAnd your're right I have been paying on time every time for well over a year without any improvements on NCM part which is why I demand separation from this groupI'm sorry if my questions or confidence about this company has yet to make a difference in my life in a years time and I have yet to see results I will not continue to payLast time I talked to *** he raised his voice at me and was yelling as if he is the one upsetAnd once I called the *** *** to let them know about my conversation with ***, *** (who probably wrote the response for ***) yelled at me tooBasically telling me "well your shouldn't have signed" comparing this membership to buying a carIf this membership is like buying a car whether it's a *** *** or *** *** it's a lemonAnd lemons are junk and are not worth the moneyNCM is out to get people's money*** like *** is very rude and disrespectfulLike many others I'm being ripped offI have searched at least search engines seeking information about NCM and I have only found one positive comment posted about NCM on *** out of commentsOne post is over years oldA few so called unsatisfied NCM "customers" may feel as if the only positive experience was the experience that could only be satisfied by a NCM affiliateNobody had anything positive to say about NCM even if they have used the membership and purchased merchandiseNCM is a total sham and its "business" practices are predatoryLuring people in with a scratch ticket with promises to win now and save big only to turn your back when people think their life has changed for the better is cowardlyNCM is a scam and takes advantage of peopleThe last time I contacted NCM I was told that there was no online shopping and that there would never be online shopping because "there are too many s
Final Consumer Response /* (4200, 13, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This conversation can go on and on without a resolutionAs I explained and complained time and time again I have tried to use your so called "savings plan" and the "savings plan" I requested does not existSince I made my first payment in January I have tried and continue to get misdirectedDon't sit there and claim I haven't paid cause that is a flat lieIt doesn't matter if my bill was sent to collections or notThe point is I have been making consistent payments every month for over a year just like thousands of NCM's other hard working AmericansDon't sit here and try to sugarcoat your lack of of an honest "business"Your ripping honest people offLet's get realAnd you think I'm actually trying to pick a fight? Well as far as I understand NCM has been burning thousands of peopleI suppose a few of them wouldn't mind fighting back after being cornered and sucker punchedWow; the length NCM responses will go to look good in front of the BureauHow come NCM won't respond to me when I call and ask basic questions? Oh "*** doesn't return callsCall after 6pm"What???!! Is there anyone else I can deal with? NCM employees does not like to deal with peopleCustomer service is totally non-feasible and non-existentI'm sorry but I refused to be treated the way NCM treats meNCM is a SCAM and simply does not fit my lifestyle and has yet to save me a dimeI'm fed up and NCM needs to be reportedI'm requesting that NCM and/or *** *** *** ** *** *** return all my moneyOver $I work hard and will not continue to pay for garbageI have been as patient as I can and I will no longer discuss my disgust for everything NCM claims to beEverything I have requested from NCM has never been granted and I am no longer interested in your "lifetime membership"I am terribly dissatisfiedI have never been made to feel this way by any kind or retailer anywhere across the countryNCM is not a legitimate business and need to be investigatedIf NCM thinks they can treat any person in society like trash then they are highly mistakenNCM makes me feel so uncomfortable and uneasy that it's not worth saving anything with this so-called plan
Do not belittle meThe employees of NCM and the *** *** ** *** *** has absolutely no right to yell at meI am not a child or a trouble makerI was yelled at twice only trying to understand how this system worksAnd of course I got no answersI am a hard working taxpaying citizen and I know very well the rules of societyNo newsletter; no e-mails; no promotions? Once again: What am I paying for? And I have to tell you what to believe? If you are so sure you are helping me why don't I believe NCM is trying to do that? Where is the evidence, the proof, the reviews, the relationship? To be frank, but it is not my honesty that is in question
Final Business Response /* (4000, 18, 2015/10/09) */
As before NCM tried to work with you and you refused to pay or do anythingNCM did nothing wrongYou did not use the club as claimed because you never paid as you stated in your complaint and ended up in collectionsYou are slandering NCM with claims that never happened
NCM has been saving our 26,members hundreds upon hundreds of thousands of dollar over the last yearsNCM's system works perfectly as described in our membershipYou need to follow our savings plan and not try to accuse us into something NCM is not with a lot of accusations
Please read your paperwork and use your club to save money as designedDon't pick a fight with us as we try to help youTrying to discuss the truth with you is not yellingPlease follow the rules of society and you will save thousands in the upcoming years as thousands of our customers have
This complaint is totally fabricated by someone we do not know and never have done business with
Once again NCM does not have any knowledge or records of this person filing this complaint NCM did verify the name that is now listed as a husband in the complaint and this account is in collections and legal since October You must contact *** *** Services for any issues since this account has been in default and is in the legal process
Complaint: [redacted]
I am rejecting this response because: National Consumer Mart has done business with my family in 2013, just like I had indicated previously. The account is posted under my...
husbands name, [redacted], and nothing about this complaint is fabricated or untrue. Once again, this business continues to lie and attempt to bully their customers. We had requested this business pull the recordings and they refuse to do so because they continue to maintain "they would never lie to their clients". We have made two separate trips into the store to resolve this matter years ago. The contact was canceled and the business continues to report fraudulent information on our credit.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/18) */
Your account is not in collections but you have missed 3 of your payments in the last 12 months. Please get caught up as promised. Your account is much past due. Keep NCM up to date and your account will not go to collections. NCM prefers to...
work with your circumstances over collections.
Initial Business Response /* (1000, 8, 2015/07/18) */
NCM is celebrating 23 years in business. NCM prides itself in saving our 26,000 plus members millions upon millions of dollars.
I thank you for being the first and only customer who has filed a complaint with the Revdex.com or anywhere else on the...
web in recent years that was not trying to get out of paying their bill or was the work of one of our competitors trying to make us look bad.
I have watched videos of the parking lot while out on lunch or dinner and you must be invisible because you were not at our store for a week straight. All calls and message are always returned on same day from customer service.
Your orders are being handled according to the terms in the club membership and club terms.
Every order and time you have used the club everything has been handled according to club policy and paperwork.
Thank you for apologizing on your last visit after reading the information on our order form.
NCM is here to save you money. Saving our members the most amount of money is our number one priority.
NCM is not a retailer but a wholesale buying service with thousands of club members. NCM does not operate or can operate like a store or any other business that you are use to.
Sorry NCM is not able or have promised to be like other full price stores and your apology is greatly appreciated and accepted.
NCM will continue to work its hardest to save you money.
Initial Business Response /* (1000, 6, 2015/12/10) */
You really should not slander our company.
You and your husband saved on every item you purchased. Your savings were exactly as presented. You bought 24 AMC movie tickets at $6.25 each. This was a huge savings. You purchased 2 different...
HP inks and saved over 75% and you purchased Epson ink and also saved over 75%.
NCM set up a special account for your husband with a Construction Supply Company to get what he wanted.
NCM tracked down a very special Betsy Ross Flag for you.
NCM saved you money on a hood and quoted you saving on a new garbage disposer.
The only order with a problem was a phone that was purchased and signed for as an extension instead of the base phone that you wanted. Most likely a human error on the model number. NCM refunded your money.
You and your husband saved at the club just as you should and then you just quit using and saving at your club 3 years ago. Why do you now slander NCM?
NCM is here waiting to save you as in the past. NCM has a guarantee that promises your savings. No one has ever collected or needed to use this guarantee in NCM's 24 years in business because everyone always save more than NCM promises.
Please visit our web site or club to refresh your memory on the 2 Million plus items NCM will save you money on. Our business is savings and NCM will continue to save you money now and into the future.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The things we did get took forever to get and I could have found several things cheaper but choose to try and work with NCM because their customer service agents were rude and threatening. I never intend to shop at NCM ever again and because of that there is no reason to continue paying the yearly membership fee yet if I don't pay it the charge will continue to accrue. It's not right that I should have to pay $50 a year for something I'll never use. Revdex.com, what recourse do I have? All I want going further is to cancel my membership and not have to pay the yearly $50.00 fee.
Final Business Response /* (4000, 10, 2015/12/17) */
If you buy a car and park it in the driveway never to drive it you will never have to buy gas for it.
If you want to park your membership you of course do not have to pay the annual due. It is entirely up to you to drive or not, or save or not.
Your savings file was checked on your comments for items purchased and every item came in within the stated terms of the club.
If you do not want to use the club that is your choice, but please do not slander NCM for doing exactly what NCM claims and has done for the last 23 years and for our 26,000 members.
NCM has over 2 Million products that we save our members thousands on every week. NCM has a savings guarantee that promises you will save with NCM and can never lose.
Nothing in all your orders happened outside the printed and stated terms of your membership. These terms have always been the same for 23 years. Nothing has changed in those terms.
NCM will always honor your membership if you ever decide to save money on your future purchases.
NCM will note your file for special terms on your annual dues if you choose to ever save again with NCM and your club.
Our mission at NCM is to save our members money and we will continue to do this.