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National Credit Services Inc

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National Credit Services Inc Reviews (11)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

As the Compliance Officer for National Credit Services, IncI have been asked to respond to your complaint. Please know that we take all complaints very seriously.
National Credit Services, Inc(“NCS”) has reviewed the records and phone recordings associated with your account and
identified you enrolled in a student loan rehabilitation program on August 15, 2016. Records also indicate that you agreed to a monthly payment with your first payment to be on August 15, 2016, following the 15th of each month thereafter
Your account was placed in our office on August 8, 2016, in a defaulted status. It is a U.SDepartment of Education account that we are servicing, not an account you chose to open with NCS. We are contracted by the U.SDepartment of Education to assist you in resolving your defaulted student loan
A review of your records indicate that your first payment was not accepted on August 15, 2016. We attempted to contact you later on the 15th, and again on the 16th, via the cell phone number you provided, but were unsuccessful. On August 17th we attempt to contact you at the work number you provided, and left our contact information for a return call. When you called back after receiving our message, we informed you your payment was not processed due to a system errorYou informed our Representative that you were previously making payments through a different servicer. At this point in the call our Representative informed you that since your account is now defaulted we are your current servicer. You then stated that you had new account information but did not have it with you and would need to call back. We followed up with you on August 18, 2016, on your cell phone and you again told us that you needed to contact your bank and would need to call us right back. On August 19, 2016, we had not heard back from you and contacted you at the work number you provided, on this communication you informed us you could not receive calls at your work number, which was noted on your account, and no calls have been made to that number since. You also informed us that you were no longer interested in the Rehabilitation Program and this also was noted on your account. We have made no further attempts to contact you since August 19,
Additional information regarding the Rehabilitation Program is also contained in the Loan Rehabilitation Agreement Letter, which was mailed to you at your previous request at the address on file, and is also available at www.ncscollect.com/documents
We encourage you to speak with an NCS representative if you have any other questions regarding your account or the Rehabilitation Program. Should you wish to do so, please call 1-800-324-and request to speak with Mike Washington, Operations Manager

Thank you for the opportunity to respond to this complaint.  Please know that we take all complaints very seriously.  We have reviewed the records in our office and are unable to locate the name, address, or phone number provided in association with this complaint.  This appears to be...

a case of a complaint being filed against an incorrect entity, as National Credit Services, Inc., does not service collections on evictions, and we have no record of ever communicating with the individual who filed this complaint.   We would like to thank you for your time, and will consider this matter closed unless we hear from you further.

As the Compliance Officer for National Credit Services, Inc. I have been asked to respond to your Revdex.com Review.  Please know that we take all Reviews very seriously. 
National Credit Services, Inc. (“NCS”) has examined the records of your account, including your recent Revdex.com Review. ...

From your Revdex.com Review it appears you are disputing the validity of the debt owed.
We forwarded your dispute to our client, the Department of Education, for verification of the debt.  .
Additional information regarding the dispute process can be found at www.myeddebt.ed.gov or by contacting Department of Education directly at 800-621-3115.
We encourage you to speak with a Department of Education representative if you have any other questions regarding your account or the dispute process.  Thank you for the opportunity to respond.

Complaint: [redacted]I am rejecting this response because: Ii prefer a hard copy letter, sent to my home address Ii do not have a computer nor do I have a printer please send this response on this complaint from the company I am directing this request to the company send me a letter with this response please first and then Ii will be satisfied.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Account Resolution Specialist,Thank you for assisting us in resolving this issue. I have reviewed Ms. [redacted] complaint and our records. Our client has informed us there is no record of her withdrawing from one of the registered classes. A class was dropped on 09/26/14, which was during the...

100% refund time frame. The last date to withdraw for a 100% refund was 09/26. The last date to withdraw for a 50% refund was 10/10. The highlighted dates on the attached enrollment transaction page that was received from our client show the last date of attendance marked for each class. Our client confirmed with Financial Aid that the balance on the account is a Financial Aid repayment since the second class was not dropped and a 0.00 grade was received.Validation has been previously sent to Ms. [redacted] on July 15, 2016 when it was originally requested. The letter was not returned to our office. Thank you for your time and we will consider this matter closed unless we hear further from you.

Complaint: [redacted]
I am rejecting this response because: nancy was extremely rude and unprofessional. There are negative reviews going back 4 years all pertaining to the abuse your customer service representative gives. I am apprehensive about dealng with your company because of the way I was treated
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The Biology and Spanish classes were supposed to be along with the dropped math class.  This is what I confirmed with my class adviser and this is why they said it was within the full refund period.  I am currently going through old papers to hopefully find a copy of the drop form.  I should have never been even enrolled in those classes as the next quarter schedule would have been determined by my pass or fail of my previous math class.  If my adviser enrolled me in those classes without my permission then this fault would fall on the school.  I specifically remember the conversation with my counselor that if I failed math then I would have to redo the math class which inhibited from me taking a certain time biology class.  If I passed then I would just need to sign up for the next math class.  We decided not to sign me up for any until the final scores came out but before they did I told her that I would have to withdraw due to personal and job schedule.  I filled out the papers in the office and turned them in.  If the school has misplaced them then again the fault is on them.  I was very meticulous to the schedule since I knew that if I did not withdraw within the time frame I would be charged.  As I know I did not as you can see the dropped class which all three were to be included, I should not be held responsible for other actions.
Sincerely,
[redacted]

As the Compliance Officer for National Credit Services, Inc. I have been asked to respond to your Revdex.com follow up comment.  Please know that we take all comments very seriously.   A dispute packet and copy of the Promissory Note have been mailed to the last known address on file: [redacted] Los Angeles, CA 90001.

As the Quality Assurance Manager for National Credit Services, Inc. I have been asked to respond to your complaint.  Please know that we take all reviews and complaints very seriously.  National Credit Services, Inc. (“NCS”) has reviewed the records and phone recordings associated with...

your account and identified this complaint is a result of the original communication of August 17, 2017. We also found that during the second communication with our office, your complaint was addressed along with further questions you had regarding voluntary resolution on your account. We thank you for the opportunity to respond.  We encourage you to speak with an NCS representative if you have any other questions regarding your account.  Should you wish to do so, please call a Representative at 1-800-324-7564.

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Address: 2525 220th St SE, Suite 200, Bothell, Washington, United States, 98021

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