National Credit Systems, Inc.

Primary reason for not responding however was that we promptly took care of all of the issues reported by Mr [redacted] in early May and relied on his good word that he had advised you of our actions and his satisfaction. We have asked Mr [redacted] to advise you formally (he states again) and send TRS a...

copy of his notification. If this is not forthcoming in the next 3 days I will respond comprehensively to the points raised. As stated these were handled months ago. I apologize for our apparent tardiness in not responding but it was simply a combination of our address not being updated and we took our customer at their word when they stated they had withdrawn their complaint Sincerely Bob

From: Dan G[redacted] Date: Wed, Dec 16, 2015 at 12:55 PMSubject: total remodeling system/Revdex.comTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted], Thanks for talking to me today. As discussed, the issue with [redacted] has been resolved. We had previously passed her issue along to the...

manufacturer, Lansing, who was supposed to resolve the issue. As of now, [redacted]’s complaint has been fixed by us. Our project manager, Scott and myself have left her voicemails to make sure she is 100% satisfied. It would be great to have this ‘mark’ wiped off standing with the Revdex.com. It would be greatly appreciated. Thanks for your help on this.  Regards,  Dan G[redacted]Business Development Director[redacted]Winchester, VA [redacted]###-###-#### (office)[redacted] Ashland, VA [redacted] ###-###-#### (office)www.totalremodelingsystems.com

The project had issues with the county and permitting regarding the owners wishes to place a hot tub within the sunroom. Home owner is fully aware of those issues and even helped by intervening with the county.  The county finally but a competent inspector on the job and the job progressed. The...

job  has been completed as far as it can go until the owner supplies the hot tub. TRS only has the final electric hook up once the hot tub is delivered. We can not order final inspection until the hot tub is installed. [redacted] has been dealing with the health of her husband and we have not pushed her to get the hot tub delivered. It is my understanding that unfortunately her husband passed away Tuesday. We are ready to complete the job and will work with her in any way we can to assist her.