National Debt Association

Initial Business Response / [redacted] (1000, 12, 2014/05/28) */ On more than one occasion the customer was invited to the show room to see the tub that she was purchasingThe Bath Fitter tub that was installed is a standard 60" tub that is the same standard size tub that can be purchased at any [redacted] As a responsible consumer she had lots of time between the purchase date and the installation date to go to the show room and actually sit in the display tub Bath Fitter has supplied the product purchased as per a signed contractWe are not going to remove or refund our product Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] did ask if we saw the show room, & mr [redacted] said we should've come to see the show room, I need to reiterate the problem is the inside & that is not standard sides that are not inches flush makes for a very narrow tub & we were assured it was going to be the same size as our old tub [redacted] was on vac @ christmas time & we went shortly after but [redacted] was aware of the situation & said he would'nt budge

Complaint: [redacted] I am rejecting this response because:I am not sure exactly what Bathfitter is saying in their letterThere are a couple things that I do not agree withFirstly, their sales rep did call and leave a message indicating that they were willing to refund or depositThe message simply said "This is Doug from BathfitterWe will be reissuing your cheque refundThank you." There wad boo indication that we were required to respond to the message or that any further action on our behalf was requiredAfter about a week we contacted the Bathfitter office to inquire about the refund and were quite rudely asked why we did not call then earlier ad they needed to confirm our mailing addressWe apologized and indicated that we had not responded earlier as we did not realize that we were required toWe confirmed our mailing address and postal codeSeveral weeks later we still had not received a cheque in the mailI contacted the Bathfitter office once again to inquire as to the status of the refundI was informed that the person on the other end of the phone would have to speak with their accounting department and ? that they were in a meeting and that they would get back to me later that day or the next dayThe next communication I received was the email from the Revdex.com which included the letter from MrK***.I also disagree with MrK***'s statement "he was informed that the repairs to his? home, that were apparently suddenly discovered by another contractor"? as at no point did I indicated that I had hired a contractorAdditionally, I did not refuse access to my homeAt no point did anybody from Bathfitter ask for accessI also wonder how it is possible that the products ordered were for my bathtub exclusively as at no point did the sales rep take any measurements as to the dimensions of my tub or anything in relation to the tub.? To this date I have yet to receive any direct communication from Bathfitter in any regardEvery time I contact them by phone I am told that the person I need to speak with is "in a meeting" and then I never revive a call back.? I look forward to discussing this further if necessary.? Sincerely, [redacted]

Final Consumer Response /* (2000, 6, 2016/05/18) */
They finally came through with the refund over two weeks later

Final Consumer Response /* (2000, 6, 2016/05/18) */
They finally came through with the refund over two weeks later

Complaint: ***
I am rejecting this response because:I am not sure exactly what Bathfitter is saying in their letterThere are a couple things that I do not agree withFirstly, their sales rep did call and leave a message indicating that they were willing to refund or depositThe message simply said "This is Doug from BathfitterWe will be reissuing your cheque refundThank you." There wad boo indication that we were required to respond to the message or that any further action on our behalf was requiredAfter about a week we contacted the Bathfitter office to inquire about the refund and were quite rudely asked why we did not call then earlier ad they needed to confirm our mailing addressWe apologized and indicated that we had not responded earlier as we did not realize that we were required toWe confirmed our mailing address and postal codeSeveral weeks later we still had not received a cheque in the mailI contacted the Bathfitter office once again to inquire as to the status of the refundI was informed that the person on the other end of the phone would have to speak with their accounting department and ? that they were in a meeting and that they would get back to me later that day or the next dayThe next communication I received was the email from the Revdex.com which included the letter from MrK***.I also disagree with MrK***'s statement "he was informed that the repairs to his? home, that were apparently suddenly discovered by another contractor"? as at no point did I indicated that I had hired a contractorAdditionally, I did not refuse access to my homeAt no point did anybody from Bathfitter ask for accessI also wonder how it is possible that the products ordered were for my bathtub exclusively as at no point did the sales rep take any measurements as to the dimensions of my tub or anything in relation to the tub.? To this date I have yet to receive any direct communication from Bathfitter in any regardEvery time I contact them by phone I am told that the person I need to speak with is "in a meeting" and then I never revive a call back.? I look forward to discussing this further if necessary.? Sincerely,
*** ***

Initial Business Response /* (1000, 12, 2014/05/28) */
On more than one occasion the customer was invited to the show room to see the tub that she was purchasing. The Bath Fitter tub that was installed is a standard 60" tub that is the same standard size tub that can be purchased at any...

[redacted]. As a responsible consumer she had lots of time between the purchase date and the installation date to go to the show room and actually sit in the display tub.
Bath Fitter has supplied the product purchased as per a signed contract. We are not going to remove or refund our product.
Initial Consumer Rebuttal /* (3000, 14, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] did ask if we saw the show room, & mr [redacted] said we should've come to see the show room, I need to reiterate the problem is the inside & that is not standard 3 sides that are not 60 inches flush makes for a very narrow tub & we were assured it was going to be the same size as our old tub. [redacted] was on vac @ christmas time & we went shortly after but [redacted] was aware of the situation & said he would'nt budge .

April 4, 2017 [redacted] Revdex.com Northern Alberta Re: [redacted] On January 26, 2017 our Appraiser was scheduled to meet with the Mr. and Mrs. [redacted] to quote on their bath renovation...

project. Our appraiser was forced to cancel and reschedule that appointment as his daughter's appendix burst and over the coming weeks came close to dieing several times. At that time the appointment was rescheduled for February 9, 2017. February 9, 2017 - Mr. and Mrs. [redacted] entered into a signed contract with Bath Fitter for the amount of $4,119.15 Mr. [redacted] also signed the reverse side of the contract, as required by the Government of Alberta, acknowledging both our conditions and his 10 Day Buyer's Right to Cancel as set out by the Government of Alberta to protect both the consumer and the business when entering into this contract. (As attached) February 24, 2017 - Mr. [redacted] contacted our Appraiser and verbally attempted to break our contract, as you know, the Buyer's Right to Cancel requires a written cancellation to prove the correct number of days are being considered and abided by. In any regard, written or not, Mr. [redacted] was correctly informed by our staff that his legal right to cancel had expired after February 19, 2017. Further, after explaining his reason for attempting to breach his contract with us, he was informed that the repairs to his home, that were apparently suddenly discovered by another contractor, were well within our scope and we could easily accommodate his needs. Mr. [redacted] denied us access to his home, not giving us the opportunity to evaluate the situation consider other option and apply our expertise on how to best help him. At this time it was explained to Mr. [redacted] that his product was already produced and is entirely custom and we need to minimize both his and our exposure as a result of this new information. We explained this is the reason contracts exist, not only to protect the customer but to protect the business. In fact, the $1,000 deposit does not fully cover our expenses at this point which include: Bathtub Liner -           One of 800 specific mold numbers                                     Specific colour – one of 4                                     Specific drain location                                     Specific tub rail dimension                                     Specific front skirt design   Seamless bath wall      One of 9 patterns                                     One of 4 colours                                     One of four sizes   Kohler faucet              Stock item  Payroll                         It is in Contravention of Labour Standards for the Appraiser to have his pay “clawed back” after the 10 day Buyer’s right to Cancel has expired.   Our ability to reuse Mr. [redacted]’s bathtub for another customer that meets all five of the above criteria is near impossible. His wall can be put into stock and possible used within the next 6 months. The faucet is a stock item for us and has no loss. The lost wages are irrefutable and are at the sole discretion of the employee to choose not to be paid for his time, As the employer, we will in no way contravene Labour Standards legally or ethically. To date our direct expenses are in excess of $1,250 but we do not plan on seeking restitution for the balance. We have conducted ourselves appropriately both  legally and ethically and would expect your office to do the same and explain to Mr. [redacted] that indeed he has no basis fo a “complaint” nor does he have any recourse legally (although we invite it as we will be awarded appropriate damages). Further, at our sole discretion, our employee and our company chose to refund Mr. [redacted] their deposit on March 29, 2017. We left a message for Mr. [redacted] to contact our office with no reply, only to recive a registered letter two weeks later from your office. In light of this, we will reconsider our position as an inordinate amount of time has been spent on Mr. [redacted]’s indefensible argument, also his rude behavior leads us to reevaluate our generosity. As such, we will contact Mr. [redacted] directly with our decision (and a release) if we choose to move in that direction. [redacted] Thank you for your attention in this matter.   [redacted] Bruce A. K[redacted], B.Sc. President Attachments 3

Complaint: [redacted]
I am rejecting this response because:I am not sure exactly what Bathfitter is saying in their letter. There are a couple things that I do not agree with. Firstly, their sales rep did call and leave a message indicating that they were willing to refund or deposit. The message simply said "This is Doug from Bathfitter. We will be reissuing your cheque refund. Thank you." There wad boo indication that we were required to respond to the message or that any further action on our behalf was required. After about a week we contacted the Bathfitter office to inquire about the refund and were quite rudely asked why we did not call then earlier ad they needed to confirm our mailing address. We apologized and indicated that we had not responded earlier as we did not realize that we were required to. We confirmed our mailing address and postal code. Several weeks later we still had not received a cheque in the mail. I contacted the Bathfitter office once again to inquire as to the status of the refund. I was informed that the person on the other end of the phone would have to speak with their accounting department and  that they were in a meeting and that they would get back to me later that day or the next day. The next communication I received was the email from the Revdex.com which included the letter from Mr. K[redacted].I also disagree with Mr. K[redacted]'s statement "he was informed that the repairs to his home, that were apparently suddenly discovered by another contractor" as at no point did I indicated that I had hired a contractor. Additionally, I did not refuse access to my home. At no point did anybody from Bathfitter ask for access. I also wonder how it is possible that the products ordered were for my bathtub exclusively as at no point did the sales rep take any measurements as to the dimensions of my tub or anything in relation to the tub. To this date I have yet to receive any direct communication from Bathfitter in any regard. Every time I contact them by phone I am told that the person I need to speak with is "in a meeting" and then I never revive a call back. I look forward to discussing this further if necessary. Sincerely,
[redacted]