National Debt Relief

Review: We cancelled within 24 hours of signing up for this service due to misrepresentation and the sales rep being extremely pushy. He was very rude when cancelling this service. Someone from this company has continued to harass us by calling us everyday even though we have cancelled the service.Desired Settlement: Stop calling and make sure everything is cancelled!

Business

Response:

Thank you for bringing [redacted]’s concerns to National Debt Relief’s attention. National Debt Relief is committed to providing prime quality service to every client who seeks our professional help with their consumer debts. Upon receiving notice of [redacted]’s concerns we performed a comprehensive inquiry into the matter. [redacted] initially visited our website, www.nationaldebtrelief.com, on April **, 2015. She had submitted a request to be contacted about our services and after speaking with one of our certified debt specialists that same day, she elected to enroll as a client. Unfortunately, the following day we received an e-mail from [redacted] stating that she no longer wishes to be part of our program and requested a cancellation of her file. As part of our normal cancellation policy, upon receiving a client’s request, a quality-assurance team member will reach out to explain the cancellation process and to inquire about the reason for the cancellation in hopes of improving upon a company policy or process for the future. When our team member spoke with [redacted] later that day, she explained to him why she had a change of heart. Rather than simply documenting her explanation – as mandated by our standard protocol – the team member continued the conversation despite [redacted]’s noticeable annoyance. This decision by the team member was in clear violation of our company policy. Understandably, [redacted] became irritated and repeated her request to cancel her file and to not call her again. Once her cancellation was ultimately processed and her file closed, no further calls were made to [redacted] again. We regret losing the opportunity to provide [redacted] with the quality of service that National Debt Relief is known for. Given that our clients come to us for help and guidance during stressful financial times, all of our company policies are geared toward making their experiences with National Debt Relief simple and stress-free. Unfortunately, in this instance a team member violated one of those policies and a client departed unsatisfied. We've now addressed this issue with that team member in a clear and adequate manner. As for [redacted], National Debt Relief would like to extend an apology for any inconvenience she may have experienced and we will surly continue to abide by her wish to not be contacted in the future. We wish her the very best of luck in all of her endeavors.Sincerely, [redacted] National Debt Relief

National Debt Relief has helped our financial needs extremely well.. Very professional in the manner of communication and their plan fits your neeeds.

Review: I reached out to National Debt Relief to get a statement of accounts that have been settled in the program, they sent me a PDf file that stated 4 of the 6 account were settled. I contacted the creditors to get a statement asking them to report to the credit buerues that these accounts have been settled and to have it shown positive on my credit report. They, the creditors stated that the accounts have not been settled. I am thinking that the information I recieved from National Debt Relief is false reporting to me.Desired Settlement: I want to see that this is brought to their attention, I was under the impression from the file they sent me that 4 of 6 accounts were settled. I have the email and PDF for Revdex.com to review.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have been contacted by National Debt Relief and the situation has been resolved.

Sincerely,

I filled out there form and was called right away. I told the representative whst my goals were an when I told him I wanted solutions that would not ruin my credit score. He then became beligerant and mean.. His solution was to crash my credit score to get me out of debit. He became very impatient and I took offence to the way he treated me. He made me feel like an it. Not Happy with this company.