Sign in

National Dental Supply

Sharing is caring! Have something to share about National Dental Supply? Use RevDex to write a review
Reviews National Dental Supply

National Dental Supply Reviews (2)

Review: I had a free trial and cancelled it as soon as I recieved my first shipment because it didn't work for me and hurt my gums. I got a confirmation number, after 25 minutes of the automated system telling me it was a bad idea to cancel, that I was not going to be billed again. I checked my bank account statement and they billed me 86.91. When I called, the automated system told me that I show up as cancelled and that nothing else was going to ship to me... So why charge me 86.91 for something that isn't shipping anyways and it is something I most definitely do not want and called to cancel?Desired Settlement: I just want my money back.

I first heard about ProGel, sold through the National Dental Supply, on a radio station. They discussed paying just shipping and handling for a free sample of their product. I called and had to spend 30 minutes on the phone to order the free sample. The majority of the automated phone call was them trying to convince me to purchase additional supplies. However, I declined them all and eventually paid $4.95 for the sample. It arrived and given my busy schedule, I hadn't even had the time to try it yet.

However, I looked at my bank account yesterday and saw ProGel had charged me $87 for another shipment. I called the customer service number to resolve this and received another automated system. The number spent 15 minutes lecturing me about why I should continue to purchase the product and reminded me that if I complained or alleged that I didn't order the product, I would be lying. There was an automatic re-order set up with the free sample. This was not something they made clear in the initial purchase and evidently the details of this were also buried in the paperwork they sent with the sample.

After listening to the automated system, it eventually gave me a number for a live customer service representative. I called the number three separate times and each time it hung up on me. On the fourth call, I eventually reached a service representative to ensure all future orders were cancelled. I wasn't able to get a refund because it was an automatic re-order. Of course, I was warned of this by the vaguely threatening automated service number.

The entire process was dishonest, shady, and very poor business practice. I will be warning all of my friends, family, and co-workers against purchasing anything from National Dental Supply or ProGel.

Check fields!

Write a review of National Dental Supply

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

National Dental Supply Rating

Overall satisfaction rating

Description: Dental Equipment & Supplies

Address: 3700 Newport Blvd #100, Newport Beach, California, United States, 92663


Add contact information for National Dental Supply

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated