Sign in

National Diagnostics, Inc.

Sharing is caring! Have something to share about National Diagnostics, Inc.? Use RevDex to write a review
Reviews National Diagnostics, Inc.

National Diagnostics, Inc. Reviews (2)

Initial Business Response /* (1000, 8, 2015/12/23) */
We are very pleased that the issue with *** car has been resolvedUnfortunately we did not find the problemHowever it was not for lack or trying or knowledgeWe repair over cars a month and have a 99% success rateWe did recommend
another shop we deal with when she picked up her car
That being said not every shop ca find the exact problem on every issue on every carThe car was in our shop for a couple of days and we spent many hours diagnosing and scanningWe do not feel guilty charging for only hrs of shop time for our efforts and our mechanics timeALL shops charge by the hour for diagnosing and scanningShe did not in any way indicate at the time that there was a problem with paying for the hours of timeIn light of the formal complaint we respectfully ask *** to come in and pay $for the tire rotations
Initial Consumer Rebuttal /* (3000, 10, 2015/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***

Initial Business Response /* (1000, 8, 2015/09/24) */
We sold a used 5.7 L engine for a 2004 ram 2500 to [redacted] in [redacted] We sell our parts with a 90 day warranty on parts only not labor as specified on the back of our invoices but we dont have a problem working with our customers if they...

are reasonable with us [redacted]. I finally told her that I am not doing anything for her for labour[redacted] on the phone. The engine that we sold was tested and driven daily here for over 6 mths before we sold it to them. The day before we shipped it we pulled the engine strapped it to a skid and washed it. When they received the engine they called us and complained that they found some water in the valve cover. I assured her that it was just from the pressure washer and it would not cause any damage to the engine. They phoned back a few days later and said the engine was no good. we find this hard to believe the motor ran great for us the day we pulled it and a few days later it was [redacted]. That being said we agreed to find them another one from a yard in BC. They actually sent us a video of it running before we ordered it with complete confidence. [redacted] agreed to the second engine so we got [redacted] in BC to send it to them for warranty and again they installed this engine and called us and said it was junk and it has lost a cylinder, now we are at 2 engines and installs and we question if they are at fault[redacted]... 2 good running engines both tested and even a video of one of them and both are no good when they install them. The intake has to be pulled when installing these engines due to no room to get it past the firewall. Making it easy to drop something in one of the exposed valves. It is difficult to lay blame or accept blame on this matter however we stand behind our parts and they are all tested before we sell them and don't have a problem with warranty or even some labor. We never agreed to pay $1800 Labor. We have been in business for 29 years and have always resolved any issues in a professional and proper manner. [redacted] We respectfully decline any contact with [redacted] regarding this matter however we would be more than happy to talk to a more professional representative for that company...... Thank you Giz
Initial Consumer Rebuttal /* (3000, 10, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The correct business name is[redacted] not [redacted]. I was never rude to you. The engine that you sold us had water which we have pictures of. The engine may well have run when it left your business, however as soon as the vehicle was put under load the engine started knocking. [redacted] Since I spoke to you, I have talked to [redacted] where the second engine came from and they are standing behind their engine that wasn't running. They also advised me that it was a high mileage engine, not with 198,000 km on it like you portrayed. It had almost 300,000 km on it.
I spoke with you twice on the phone and both times you were not polite. Corey from you office advised us that you would stand behind both engines, if we had known the second engine had that many kms on it we never would have wasted out time installing it.
Please let me know if you are going to be giving us a credit for the labour[redacted].
Let me know what you will be doing or I will proceed with the small claims.

Check fields!

Write a review of National Diagnostics, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

National Diagnostics, Inc. Rating

Overall satisfaction rating

Address: 5504 17 St NW, Brooklyn, North Carolina, United States, 28209-0200

Phone:

Show more...

Web:

www.cityauto.ca

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with National Diagnostics, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for National Diagnostics, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated