National Dismantling & Equipment Corp

We are writing in response to complaint ID: [redacted] dated 6/30/2015,regarding [redacted] ***Please be advised we have spoken to Mr [redacted] inregards to his account [redacted] He had requested records where itindicated his order and payment historyHe was advised on various occasions thatwe do not have such records but he does have access to his Gevalia accountwhere it shows the orders that have been placed and was advised to verify themwith his bank statementWe also walked him through his pending balance and thepayments we have receivedHe was also advised this was all the information wehad available.Thank you for bringing this matter to our attention and allowingus to assist our customer Should you orMr [redacted] require any additional information regarding this situation, pleasefeel free to contact me at 1-800-GEVALIA(1-800-438-2542) during the hoursbelowIn the event that I have stepped away from my desk, please ask for theSupervisor on dutyWe will be happy to assist Weekdays: 8AM – 10PM EST Weekends: 9AM – 6PM ESTSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their accounting system is totally inadequate to support the resolution of customer complaintsThe records they have available for me to review does not show the recording of paymentsIt is entirely possible for them to have received a payment from me and have posted it to some one else's accountIt is for this reason, that after more than years as customer, I canceled my account and hope to never deal with them again. You can consider this matter closed because the company says they cannot provide the requested informationI will pay their final invoice when I receive one that reflects a true and accurate balance of what I owe
Regards,

We are writing in response to complaint ID: [redacted] dated 6/30/2015,regarding [redacted]. Please be advised we have spoken to Mr. [redacted] inregards to his account [redacted]. He had requested records where itindicated his order and payment history. He was advised on various occasions...

thatwe do not have such records but he does have access to his Gevalia accountwhere it shows the orders that have been placed and was advised to verify themwith his bank statement. We also walked him through his pending balance and thepayments we have received. He was also advised this was all the information wehad available.Thank you for bringing this matter to our attention and allowingus to assist our customer.  Should you orMr. [redacted] require any additional information regarding this situation, pleasefeel free to contact me at 1-800-GEVALIA(1-800-438-2542) during the hoursbelow. In the event that I have stepped away from my desk, please ask for theSupervisor on duty. We will be happy to assist.  Weekdays: 8AM – 10PM EST Weekends: 9AM – 6PM ESTSincerely, [redacted]
[redacted]