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National Dodge Chrysler Jeep Ram

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Reviews National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram Reviews (4)

My[redacted] was not diagnosed correctly and I was lied to.On 9/2/14, I brought my [redacted] to National Dodge. [redacted] was my service advisor, I was put in a rental, which I paid for. I was informed that my evaporator core needed to be replaced, which was covered under my warranty. Tech [redacted] worked on my vehicle, invoice # [redacted], I picked up my vehicle on 9/4/14 and paid my $100 warranty deductible. On 9/15/14, I brought my vehicle back to National Dodge. My a/c was not working correctly again and I had a coolant leak and could smell the coolant in my vehicle. The dealership informed me that my distribution housing needed to be replaced. Again, covered by my warranty. The dealership paid for my rental and waived my deductible for this incident. Same advisor, same technician, I picked up my vehicle the 17th. When I arrived to pick up my vehicle, the air was still not blowing correctly and I could still smell coolant when it was on and in my vehicle. The shop foreman, who presented himself as the service manager, told me to drive it for two weeks and if it did not get better to call them. It did not get better and I called them. I made and appointment, received an automated appointment confirmation call but when I arrived for my appointment, I was told I did not have one. This happened again in November when I made another appointment. My concern was that my 3rd party warranty through [redacted] was running out of time. I was informed by the service department that because the issue was noted on my 9/15/14 RO, that it would remain covered by my warranty because it was pre existing and documented. Finally on 12/16/14 the smell of coolant was so bad in my vehicle that I couldn't drive it anymore, my windshield was covered in a layer of coolant mist and I couldn't see out of it. Wiping it away only caused it to streak for visibility to be worse. I drove straight to the dealership, the Service manager, [redacted], was completely disrespectful, so I went to speak to the general manager of the dealership,[redacted] He said he would authorize my rental vehicle and cover the diagnostic of my[redacted]. I removed my belongings and went to the waiting room. The service advisor came out and told me that enterprise had no vehicles available, they might have one around 4pm, this was around noon, or they'd have one tomorrow maybe. I informed him that I was a widowed single mother and was unable to be there at 4pm because my youngest daughter gets off the bus at 415pm, and I did not want my children in my vehicle with the coolant leak and smell. I left the dealership, calling [redacted] when I got home. My contact at [redacted] was [redacted], 1-800-[redacted] ext [redacted], case # [redacted]. He spoke with the service manager at the dealership, who lied and told him that I was told I had to wait 5-10 minutes for a rental vehicle and got mad and left. I spoke to the General Manager again on the 17th, who informed me he wanted to resolve this issue, that he would cover my rental and diagnostic as well as pull my file to see if this was documented back in September, I agreed, he told me he had to talk to his tech and see when they could get my [redacted] in. He called me back and I was unable to answer so he left me a voicemail. In the message he tells me that now that he found out that he had to spend 5 hours to diagnose my vehicle, he changed his mind and can't cover that, I have the message saved, if it is needed. I called him back, informing him that this is a 3 month old issue and that his service department has pushed me off for 3 months, knowing my warranty was ending and lying to me telling me that because it was covered because it was priorly documented. I have spoke to [redacted] and they will not cover it because the dealership didn't diagnose correctly and it's their fault. I have also spoke to other dealerships, at[redacted](GM) request, who have also informed me that this is a fault of the service department and the dealership is responsible. There is more but I have no more room.Desired SettlementI want my vehicle fixed by National Dodge. I have documented proof on their service RO's that this has been going on since September when my warranty would have covered the repairs. They are responsible for my rental and my repairs. They told me because it was documented while under warranty if my warranty ran out it was still covered, and they didn't do the corrected tests to diagnose the problem and lied to me to cover it up.Business Response Contact Name and Title: [redacted] GMContact Phone:[redacted]Contact Email:[redacted]Problem has been resolved. We apologize for any inconvience.[redacted]

National Dodge advertised that the car I purchased had navigation. the car also did not have the manual, so I was told that they would need the GPS National Dodge advertised that the car I purchased had navigation. the car also did not have the manual, so I was told that they would need the GPS.I bought the car after being told by the sales person [redacted] don't worry the car is advertised to have navigation. I ask my Daughter in-law to come by the house and look at my new car. She noticed that there was not a navigation system in the car. I called the dealership and explain to them what we found out. They again told me that they would look into it and if it does not have navigation they would have it installed. I went to the dealership the next day so they could look at the car. they said no problem once they get the car manual they will figure out how the navigation system works. I ask them to have there shop look at it. the auto repair shop said that there is no navigation system. they ask me to go get a quote so I did to have it installed, the price is $1800.00. Then they said that was to much. they said they got a price of $700.00. So I ask when would they have it installed, they said they need to get it approved.Desired Settlement I would like this dealership to install or pay to have the navigation installed in my car. I have been in contact with this dealership for the past few weeks tiring to get this resolved. The last time I went to the dealership, on 3/12 one of the sales guys try to handed me a cell phone holder, as a joke.Business Response Contact Name and Title: [redacted] BDC ManagerContact Phone: XXX XXX-XXXXContact Email: [redacted]@nationaldodge.comContacted consumer. Complaint is valid. Vehicle was advertised incorrectly due to incorrect data received initially. Arrangements being made to install navigation system as advertised. Consumer expressed satisfaction with action taken.Consumer Response I am very satisfied thank you [redacted]Final Consumer Response

My husband has brought our Jeep in to be fixed twice in a two week period. The problem is still not resolved after spending a large amount of money.My husband first brought in our 2004 Jeep Liberty to the shop on April 8th due to the check engine light being on. [redacted] was his advisor and he was told that the repairs would be completed the following afternoon. Late afternoon on April 9th, Mr. [redacted] called to inform us that the repairs would not be complete until the 11th because they had broken the part they had purchased. My husband picked up the vehicle on the 11th and payed a total $1125.01 for parts and labor. The next day the check engine light came on again. The vehicle was running smoothly so he did not call the shop right away. On Thursday April 17th when the light had still not gone off my husband called the shop. They told him to bring it in for the second time which he did on the 18th. There were multiple issues which were not resolved upon our last visit. Their explanation was that the error codes did not show up due to the new part that they had just installed. The repairs were done on the same day and cost a total of $849.01. We were annoyed at having to come in twice but were just happy that our problem was resolved. Two days later, the check engine light came on again. The vehicle was running smoothly so my husband waited until a day that could fit his schedule to return to the shop. On April 28th my husband returned to the shop for the third time. He was given a quote for repairs by Mr. [redacted] totaling $2307.51. He was also told that doing these repairs would not necessarily fix the problem. My husband asked him to write down the diagnosis and Mr. [redacted] refused. After being at the shop for one hour my husband returned to work. Upon leaving the shop the vehicle was noticeably louder. On his way home from work the vehicle became un-drivable and had to spend $94 be towed home. After two separate visits to resolve the check engine light, and spending $2000 at this shop in a two week period our vehicle is not drivable. Desired SettlementWe would like the money spent on the first two repairs completely refunded. The first repair was not completed on schedule and did not fix the problem of the check engine light. After having to come in a second time for repairs which should had been completed upon the first visit, the check engine light was still on. We would also like for our Jeep to be repaired at no cost. Before coming into the shop the vehicle was driving smoothly. After three visits to this shop our vehicle is completely undrivable. The entire reason we chose to go to a dealership was because we believed that the employees would be more competent. We have paid $2000 for this shop to leave our vehicle in a worse condition than we started with. Business Response THIS IS THE FRIST TIME I HAVE RECEVIED THIS CASE DATED MAY 30, 2014 AFTER REVIEW THE REPAIR ORDERS WE EXPLAIN TO OWNER THAT WE NEEDED TO REPAIR THE PCM BEFORE WE COULD DIAG IT MORE . AFTER MORE DIAG IT NEEDED TEMP SENSORS AND SOLENOID AND WE REPLACED THEM AND EXPLAIN AT THAT TIME TRANS FLUID WAS VERY DARK FLUID , WE GAVE OWNER A EST FOR TORQUE CONVERTER AND TRANS COOLER AND TRANS COOLER CHECK VALVE . OWNER DID NOT WANT TO PUT MORE MONEY IN JEEP . IT HAS 113,611 MILES AND WE DO NOT KNOW WHAT HAS BEEN DONE TO CAN BEFORE WE SAW IT FOR THE FRIST TIME ON 04/08/2014 WITH 112,775 MILES ON IT AT THAT TIME . I WILL BE GLAD TO TALK WITH OWNER ABOUT THIS TRANS AND TRY AND HELP THEM BUT I CAN NOT REPAIR IT FOR FREE . [redacted]Consumer Response We were not initially told that the PCM needed to be repaired before they could properly diagnose our vehicle's issue. We were told that the PCM WAS the issue and did need to be replaced. We were given the cost and proceeded with the repair. Even upon pickup, there was no discussion that there would need to be further diagnostics following the repair. There are no notes on the bill saying this either. If that were the case, why was the second issue not found immediately following the repair of the PCM? When I met with the service manager he admitted that the employee who completed the repairs had not properly test driven our vehicle after the PCM was replaced. They used the replacement of the PCM as an excuse as to why they did not catch the issues that showed up when we had to bring in our vehicle for the second time. There was no discussion of the burnt transmission fluid or of the significant number of metal shavings that were in the fluid following the second repair. They did not mention this upon pick up nor note this fact on the bill. Your claim that we were informed of this fact and had given a quote of the additional work that needed to be done upon pick up is an absolute lie. I have paperwork proving that the second job was completed and payed for on April 18, 2014 and we were not given a quote of the additional work until we had to come in for a THIRD time on April 28, 2014. This your second time admitting that the employee who did the repair did indeed notice this issue, but failed to inform us and let us drive off the lot in a vehicle that he KNEW still had severe unresolved issues. We do not want you to repair our Jeep because we have serious doubts that your employees would properly repair our vehicle. We have gone to a 3rd party for repairs which were completed for less that half your quoted cost. We still would like to receive a refund for the previous work. We came in with an issue with our transmission and it was never resolved. I am completely unsatisfied with both the quality of work of your employees and the customer service that we received. The work that they did, did not resolve our issues and was not completed to their best ability, as admitted by the service manager, himself. I am also furious that your employee admittedly noticed serious issues with our vehicle but did not find it necessary to resolve these issues or even mention them to us. Your business knew that there were serious unresolved issues but let us drive away, anyway.

I bought a car on April 23rd 2016, it has been in service since purchase. No resolve, $500 down payment, trade had full tank of gas, new car had half.I purchased a used car on April 23rd 2016, went to drive home with it, found out the radio was not working. Dealership is fixing it due to vehicle being covered under warranty. This is a simple fuse issue, it is now Thursday and my vehicle is still not done. At purchase I requested a full tank of gas, as my trade (a bigger tank) had a full tank. Dealership would only give me a half tank, even after I requested a full tank and they said "they would see what they could do". I put $500 down split between 2 payments, upon looking at my contract more closely, I noticed that the purchase price of the vehicle was $2000 more than advertised price. Finance went through the paperwork so quickly that we didn't see this flaw. The vehicle was advertised as $21,000+ and was sold to me at $23,000+. If finance hadn't rushed through the paperwork, I would have been able to see that they actually increased the price of the vehicle at signing.Desired SettlementExplanation of the increase of $2000, explanation of why I received less fuel than I gave, and resolution of the down-payment or difference in advertised price.Business Response Contact Name and Title: [redacted] GMContact Phone: XXX-XXX-XXXXContact Email: [redacted]@nationaldodge.comWe have made several attempts to contact Mr and Mrs [redacted]. The sales person and Sales Manager involved indicates to me that the issues have been resolved. Reviewing the record I find that their selling price was for the amount $21144. markert values can change up or down on a daily basis. Our records show that they day they purchased said vehicle the "on line" advertised price would have been $21484. Our police for fueling a used vehicle at deliver is to provide $15 value of fuel.I sincerely apologize for the for the wait time in service and repair of their vehicle. Apparently we had to sublet the repairs to the manufacturing dealer.I'm more thatn willing to assist the [redacted]'s to resolve any concerns they may still have.Sincerely,[redacted]General Manager

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Description: Car Dealerships, Auto Repair Services, Used Car Dealerships

Address: 2223 N Marine Blvd, Jacksonville, North Carolina, United States, 28546-6916

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