National E-Payment NY

Review: I got National E-Payment credit card reader beginning in July. I have had many billing issues with them. I call each time and they refunded 2 of them but now refuse to refund a third issue. I told them I would cancel and send the unit back on 8/*/13. I had the Credit Card reader about 34 days. In 34 days I have had 5 major issued and I NEVER USED THE MACHINE. I used the credit card reader one time with my own credit card because the unit wouldn't work at first. I was on phone with tech support for about an hour finally got it to work and I used my card to test it. That is the only use I ever used the item. My first issue was that they billed me for June. I didn't have item in June. That was refunded. Second issue was the reader didn't work and I had to be with support for an hour. Finally got it to work. I was taken care of at least but not a good start. Then July ** I called and notified National Epayments that I didn't use machine. I was told by the sales rep I had to do that because I would be charged a nonuse fee and that would be refunded. I requested and received an email from the sales rep that I would be refunded. I will supply copy at your request. On July ** I was told nonuse fee would not be refunded. Then I looked at my bill and not only did I not get a refund by I I was charged twice for the same bill. I was refunded today the second overcharge but I am still owed $25 for overcharge of bill. I HAD THIS PRODUCT ONE MONTH AND HAVE HAD SO MANY ISSUES I WANT NOTHING TO DO WITH THIS COMPANY. I sent cancel letter yesterday and was told it would take 30 days for the cancellation and I would be billed another $37.47. I will not pay another bill. I don't have machine it is shipped back to company. I paid return shipping gladly to stop this nightmare. THIS IS COPY OF EMAIL. IF YOU WANT A HARD COPY LET ME KNOW. Mon, Jun **, 2013 12:39 pm From [redacted] To [redacted] Just to clarify if you receive an inactive fee or monthly minimum fee you can call me and I will have it refunded for you. As always it was a pleasure speaking to you and I look forward to doing business with you. If you have any additional questions feel free to contact me via phone fax or email. Best regards, [redacted] Merchant Services WorldWide Senior Account Executive Cell ###-###-####Office - ###-###-#### EXT. [redacted] Fax - ###-###-#### Email: [redacted] Confidentiality Notice: This transmission, and any documents, files or previous messages attached to it, may contain information that is confidential and/or legally privileged. If you are not the intended recipient, or person responsible for delivering it to the intended recipient, please DO NOT disclose the contents to another person, store or copy the information in any medium, or use any of the information contained in or attached to this transmission for any purpose. If you have received this e-mail transmission in error, please immediately notify the sender by reply fax or e-mail at: [redacted] or fax: ###-###-#### and destroy the original transmission and its attachments without reading or saving in any manner.Desired Settlement: $25 REIMBURSEMENT FOR OVERCHARGE AND WHAT EVER FEE Revdex.com REQUESTS FOR HANDLING SITUATION I believe that is $15 but I am not sure. Cancel account and not further charges.

Business

Response:

We will refund $25 immediatly

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My only concern is that I need the account closed or I will have to have another complaint next month and I will want another refund for the full charge. In addition to the refund I want the account closed.

Sincerely,