National Educational Music Company Reviews (%countItem)
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National Educational Music Company Rating
Description: Musical Instruments - Supplies & Accessories, Wholesalers & Distributors, Musical Instruments - Dealers, Musical Instrument and Supplies Stores (NAICS: 451140)
Address: 1110 Centennial Ave Suite 2, Piscataway, New Jersey, United States, 08854-4146
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+1 (908) 789-3025 |
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We cancelled our contract 2 months back for my daughter as the school ordered twice her Clarinet equipment. We have called NEMC 6 times and told them it was placed wrongly and cancelled the contract. We gave back the equipment to the music teacher 2 months back. We even got a confirmation from the music teacher that the NEMC representative collected the equipment from my daughter's school. After 2 months NEMC sends us a letter stating that they didn’t received the equipment and I had to pay $1,067.55. Every time we call the customer service number, they say NEMC will take care of it but nothing is being done. After 15 days or so I get a threat letter in mail telling that I am due and need to pay or else they will send to collections. I am making this official complaint to Revdex.com so that some action can be taken on the customer's behalf and no other family should suffer the pain and suffering we went through this ordeal.
NEMC received the complaint from our customer through the Revdex.com on March 12th and have completed our investigation into this account. A request was received on September 6, 2018 to exchange a clarinet from a Jupiter model to a Yamaha model. The exchange instrument was delivered to the school on September 12, 2018 by NEMC’s Educational Representative who visits that school each week and NEMC was expecting the original Jupiter clarinet to be returned to NEMC by October 12, 2018. With two clarinets outstanding, one of the instruments aged to a delinquency status and on December 27, 2018 the customer informed NEMC that the clarinet would be left with the music teacher so that it could be picked up by the Educational Representative. The music teacher did not inform the Educational Representative that the customer had elected to keep the original Jupiter clarinet and not use the Yamaha clarinet and the teacher was in possession of the Yamaha clarinet. NEMC’s records showed that the account had been exchanged to a Yamaha clarinet however the Jupiter clarinet was still being used by the student and the Yamaha clarinet was in the teacher’s possession.
We have been able to confirm with the music teacher that the student is still involved in the school music program and is playing on the original Jupiter clarinet and the Yamaha clarinet has been returned to NEMC. NEMC will reactivate the customer’s account to an Active status with the Jupiter clarinet and transfer the payments applied to the Yamaha clarinet. NEMC sincerely regrets the inconvenience experienced by the customer due to the circumstances in this account. As an accommodation, NEMC will also extend the next payment due date on the account to March 28, 2019.
Again, NEMC regrets that the Yamaha instrument was retained at the school without the teacher notifying NEMC and apologizes to the customer that as a result the customer’s account aged into a delinquent status. NEMC services schools throughout the country and processes hundreds of instrument exchanges per month without an issue. It is unfortunate that this account did experience an issue and we are reviewing our exchange process to prevent a similar issue from occurring again. We wish the student the very best success with her music studies at the School.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I set up automatic payments with this company right from the beginning of my contract and around October/November of 2017 the auto payments stopped. I had contacted the company two additional times to set up the automatic payments again and both times the service reps said I was all set.
In short, the company failed to set up the automatic payments and now I’m in collections. I find it ridiculous that this company would not take my money when I offered it but now they send me to collections. I’m hoping you can help - my credit score is over 700 points and I take my debts seriously.
Best Regards
Revdex.com
Complaint ID: ***
Customer: ***
Dear ***
NEMC received your complaint regarding the handling of the auto-payment option for your account for the rental of the saxophone. NEMC apologizes that the EasyPay auto payment set up for your account was not managed properly.
In researching your account we see that the paper contract which was submitted for your rental saxophone was first processed on our dealer’s website. Our staff misinterpreted the store’s written comment of “online rental” on the contract and your EasyPay status was not set up properly. The notes on your account indicate that the EasyPay option was added by our customer service representative on 2/14/17 which coincided with a mailed payment of 87.96 being applied that day which covered the 12/15/16 and 1/15/17 payments, and then the next day, 2/15/17, the EasyPay program processed your payment due that day. We subsequently received three mailed payments in late February, April and May of 2017. EasyPay then resumed on 7/15, 8/15, and 9/15, and then we received two additional mailed payments in October. When the December payment was due, our system attempted the payment twice and then emailed a notice regarding the failure of the payment going through and EasyPay was removed from your account following those two charge attempts. Unfortunately, a memo was not placed on your account when you called us on 12/8/17 and later on 3/16/18 to request the reinstatement of the EasyPay option. On 5/16/18, a 60-day charge was processed to cover the March and April payments which brought the due date up to 4/15/18.
Normally, our EasyPay option works smoothly for our customers throughout the country. We apologize that you did not experience the convenience and ease that the system and our staff usually provide.
NEMC would like to offer that we will advance your due date two months at our expense in consideration for the times you called us and an appropriate follow through was not performed. This will move your next payment due to 6/15/18. We also offer that you may call NEMC and ask to speak with our National Affiliate Program Manager directly so that he can update your EasyPay status and make sure that your account is set up as you would like it to be.
As for the collection status, your account has been removed from the collection agency. The collection agency that was assigned this account does not report to any of the credit reporting agencies, so there would be no effect at all on your credit rating.
NEMC hopes that our apology and this offer will resolve the issues you have had with this account.
Please let us know if this offer will meet your requested resolution.
Thank you.
We paid for my son's violin 4 weeks ago! It was suppose to be delivered with in a week. We are Still waiting. I even offered to go pick it up in person.(they told me they didnt have any there, even though I have already paid and waited for one). My son is now so far behind his music class its ridiculous!!!! I would never use or tell anyone else to use this company Ever again.
Revdex.com – Complaint ***
Revdex.com,
Thank you for the opportunity to respond to this complaint.
NEMC apologizes for the inconvenience to this customer. Although our records show that the ½ size violin was delivered to the school on October 2, 2017 NEMC would also like to offer to refund to the customer the full amount of the initial 4 month rental and the cost of the book purchased with the rental of the violin for the total amount of $58.40.
We checked on the history of this order and our records show that the violin was ordered on September 18, 2017 with the request to have the violin delivered directly to the school by our Educational Representative. Our Ed Rep delivers and picks up instruments from this school on Fridays and the next Friday was September 22, 2017 but the school was closed for the religious holiday. The Ed Rep’s delivery vehicle was loaded on the following Thursday evening, however, NEMC was temporarily out of stock of that size violin at that time and they would not be available until the afternoon of the next day and the violin was not included with the Friday delivery. The customer called NEMC on Friday and asked when the violin would be delivered. Our Ed Rep called the teacher and requested the special accommodation that a violin be shipped directly to the school and to the teacher’s attention so that the customer did not have to wait for the next regular delivery on October 6, 2017. The teacher agreed to the special accommodation and the violin was sent to the teacher that afternoon. The violin was delivered to the school on Monday, October 2, 2017 and we confirmed with the teacher that she had the violin.
Again, NEMC apologizes for the 2 week delay from the order date to the delivery date and although the violin has been delivered we also offer the refund of the initial 4 month rental fee for the inconvenience to the customer.
Thank you.