National Electric Solar Technologies, Inc.

Initial Business Response /* (1000, 5, 2015/04/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Upon inspection of the customers vehicle, I saw multiple large scratches all over the vehicle including on the trunkThe customer
insisted that only certain scratches where from us and others were there previouslyMy determination was that the scratches did not appear to be recently done and we had only performed engine work to the vehicleno employee was working on or near the trunk and nothing was dragged across her truck while in our possession
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There were not several large scratches on my carThere were other scratches on the car which has nothing to do with the scratches the dealership placed on my trunkI also wondered why they would have anything around my trunk when they were working under the hoodI guess their philosophy is if there is a scratch there what we add doesn't matterWhen I first questioned it one of their guys tried to wax it awayThe attendant who did the intake on the car agreed those scratches were not there
Final Consumer Response /* (4200, 17, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response and there was no resolution providedThe dealership is responsible for the damage to my vehicle and they will not accept responsibility
Final Business Response /* (4000, 19, 2015/06/01) */
The dealership does not believe tbat we caused any damage to the customers vehicle and that the scratches existed prior to our repairswe were no where near the trunk of the vehicle where the customer insist we caused the scratces and *** not pay for damages that we believe we did not cause

Tell us why here...The vehicle was purchased from our used car department on June 29th and sold as is with no warrantyThe customer declined to purchase a extended warranty the vehicle was inspected and the oil was changed by our service department on June 22ndThe vehicle did
not have any whole in the oil pan at that time and was deemed ready for saleWe have no previous service history on used vehicles and can not guarantee the vehicle once it is sold. Thank you,

In reference to the complaintwe did repair the customers Enclave on a few occasions in May, including replacing the cat converter for the customer and replacing the rack and pinionThe customer is stating that the dealership somehow caused her windshield wipers to not work when performing the
other repairsThe dealership inspected the vehicle at no charge to the customer and found that nothing was damaged or disturbed on the previous visit that had anything to do with the windshield wiper switch that had failedThe vehicle is out of the manufactures warranty and only has a extended service agreement remaining where the customer would have to pay a $deductible to repair the vehicleCustomer still believes that somehow the dealership damaged this switch (even though it is shorted internally and not damaged) and that the dealer should pay her $deducibleThe dealership has refused to replace the switch without proper payment of the owed deductibleThe dealership is in no way responsible for the shorted switch. Thank you, ***

Called customer and asked customer to bring car back in for inspectionCustomer can not bring vehicle back until August 22nd when she is off workDealer will inspect car at that time and see if there is a possibility that the part was broken when the car was in for other service repairs
Dealer agreed to inspect car and no charge and then make decision with customer on how to proceedNothing further can be done until customer brings vehicle back for re-inspection

Initial Business Response /* (1000, 5, 2014/11/10) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@aol.com
11-10-
Mrs *** did talk to us about purchasing a vehicleWe never entered into a contract and no money exchanged handsNot
only did we not have a written sales agreement she had never test driven the vehicleWe do not make it a practice of selling used cars to customers without a test driveMrs *** was under no obligation to purchase a vehicle from us and lives out of state and would need to travel here to purchase the vehicleIf we held this car and she did not show up could we file a complaint against Mrs*** Of course notThis vehicle was sold to someone else and Mrs *** is not happy about thatAt this point Mike Haggerty Buick refuses to do business with Mrs *** She made her feelings clear by telling me I was a "Shady***" and I *** not sell her a car
*** ***

The customers vehicle was towed to us without fluid in the transmission and the transmission hoses were leaking excessively. We replaced the hoses and installed new fluid in the vehicle and test drove the vehicle. The vehicle was then towed back to the dealer with a transmission problem. The...

customers extended warranty sent and independent inspector out to inspect the transmission and their findings are that when the hoses originally broke and the vehicle was out of fluid, that the transmission did not have sufficient lubrication and damaged the internal components of the transmission.  They( the customers extended warranty) are denying the repairs of the transmission.  We repaired the first obvious problem which was the transmission fluid leaking all over the ground, we have no way of knowing if the transmission was damaged from lack of lubrication at that time.  The customer received the services that he paid for, which was replacing the transmission hoses that were leaking severely.  We can not and are not responsible for the customers internal transmission concerns as we did not perform any repairs on the transmission itself and can not guarantee a transmission on a 2006 Trailblazer with 165,000 miles.

Initial Business Response /* (1000, 5, 2015/02/21) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
I dont think Ms [redacted] is being totally forth right. As it stands now we believe Ms [redacted] had her 2006 vehicle repossessed when she came...

into the dealership and purchase another car paid for by a third party. We believe this third party was her parents. I have reached out to [redacted] finance who has the records on Ms [redacted] to see what notes they have in the system. As of now I have not heard back from them but I am anticipating to here the first part of next week. The salesman states that when she purchased the car in 08 that Ms. [redacted] realized that she owed more on the 2006 then it was worth and she called [redacted]/GMAC and told them she was returning the car without paying for it. It may also be imoprtant to note that ms [redacted] stated the her step mother owned [redacted] Buick and that she was fully aware of what she did at the time of returning the 2006 Pontiac.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the company's response, the fact of my complaint remains the same. Yes, my parents gave me the $17,466.00 to purchase a new vehicle from your company. I don't know how that has any bearing on my complaint. The contract I signed is between me and Mike Haggerty Buick, GMC. However, what you're stating is that I had two options; (a) pay off the 2006 G6 for $16,011.74 or (b) purchase a new vehicle for $17,466.00 and then 6 months later get hit with an additional $8,747.74 in fees.
What you are suggesting is that I chose option (b). For what it's worth, that option makes absolutely no sense and is obviously not how the table of events went when I purchased that vehicle on 10/08/08. I would never make that decision, nor do I feel that anyone within a sound state of mind would make that type of decision. Would you?
What you are claiming is that I owed more for the G6 than it was worth. Based upon the simple math outlined above, it is clear that I paid your company more than what I owed.
The fact of the matter being that my step-mother owned [redacted] at one time has no bearing on my complaint. Besides the fact that she is extremely knowledgeable in the dealership industry, and suggested that I file a complaint with the Revdex.com for assistance because the dealership clearly "kicked the trade". Apparently that is a term in the industry and it didn't surprise her that they did this to me.
As stated in my original complaint, I did exactly what the salesman told me to do. How would I know to call GMAC (from your parking lot) and tell them to pick up the 2006 G6? I wouldn't unless someone told me to.
I have to admit, I am a little disappointed that the dealership didn't own up to their mistake. I was hoping to receive an apology for being deceived and to finally be able to rectify this situation. However, I do look forward to receiving whatever type of documentation that they can provide to the Revdex.com in order to help resolve this matter. Thank you for your time and consideration.
Final Consumer Response /* (4200, 11, 2015/02/25) */
Before I respond to Mike Haggerty, GMC, can you please ask the business to address the questions in my complaint that I have asked? Each time they respond, they just tell me that I'm wrong but are not supporting their claim with any type of documentation or logic answer.

They also state that they reached out to GMAC for records but have yet to supply them. I did send both contracts clearly showing the amounts in which I paid to them. I appreciate any type of assistance you can provide. If there is anything else that you need from me, please let me know. Thank you

[redacted]
Four Seasons Heating & Air Conditioning
Ph. [redacted]
Fax [redacted]
[redacted]
Final Business Response /* (4000, 15, 2015/03/16) */
[redacted] Buick stands by its last statement. We have no further comment about this case. If Ms. [redacted] would like anything from us she can ask for it in writing and I will be happy to send it to her if I have what she wants. Ms. [redacted] has complained to both The Revdex.com and Attorney General. I am more then happy to comply with either department recommendations.